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Voice/Telephone

Directory Assistance

UW-Madison Directory Assistance is an automated directory, department, events lookup system. This system is a voice-driven directory and is available 24 hours a day, 7 days a week. The system uses a conversational style search that can handle accents, nicknames, and names that sound similar or may be spelled in different ways.

Callers dial 262-1234 for UW-Madison and 266-2211 for the State of Wisconsin and receive the automated directory instead of an operator. Operator backup is available during business hours, 7:45-4:30 Monday through Friday.

Besides centrex telephone numbers, some of the other information that the automated directory provides includes campus address, departmental information, email address, and selected information about campus events. Callers also have options to connect to their destination centrex number or to the Campus Information and Visitor Center. The voice enabled system is an efficient directory assistance tool and has the ability to improve it as we use it.

If you find that the name of the person or department you're looking for is mispronounced or for some reason can't be located in the directory, we would like to make the changes necessary to make it work for you. See the instructions below.

How to change the pronunciation of your name:

  • Access the system by dialing 262-1234 for UW-Madison or 266-2211 for the State of Wisconsin.
  • During the initial system message, press 2 on your touchtone phone.
  • The system will give you verbal instructions and prompts for making the change - follow these prompts.
  • Allow 2-3 weeks for the vendor to make the change.

How to change the name of your department (or other department information):

Send an email with the following information to phonetic.admin@doit.wisc.edu

  • Your name
  • Your campus telephone number
  • Your department name
  • The information as it is given now (if you have it)
  • The information as you would like it to be given