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Directory Assistance

UW-Madison Directory Assistance is an automated directory, department and events lookup system. This system is a voice-driven directory and is available 24 hours a day, 7 days a week. The system uses a conversational style search that can handle accents, nicknames, and names that sound similar or may be spelled in different ways.

Callers dial 262-1234 for UW-Madison and 266-2211 for the State of Wisconsin and receive an automated directory instead of an operator. Operator backup is available through the Visitor and Information Programs Office 8 a.m.-5:30 p.m. Monday through Friday and 11 a.m.-2:30 p.m. Saturday and Sunday.

In addition to Centrex telephone numbers, the automated directory provides selected information about campus events. Callers have the option to connect to their destination Centrex number.

If you find that the name of the person or department you’re looking for is mispronounced or for some reason can’t be located in the directory, we would like to make the changes necessary to make it work for you. See the instructions below.

How to change the pronunciation of your name: Go to http://www.nuance.com/autoattendant/rerecords/ Follow the on screen instructions – enter your contact information and the first and/or last name to be rerecorded. Allow 2-3 weeks for the vendor to make the change. How to change the name of your department (or other department information): Send an email with the following information to phonetic.admin@doit.wisc.edu Your name Your campus telephone number Your department name The information as it is given now (if you have it) The information as you would like it to be given