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Voice/Telephone

Centrex Services

Ordering Telephone Services

To add or change telephone services, send an email to voice.services@doit.wisc.edu. For authorization purposes, email requests will only be accepted from previously approved departmental staff whose names are on file with DoIT Voice Services. If you don't know who this is, click here to obtain that information. If you need to be authorized to place orders, please use this form. For further questions, call DoIT Voice Services at 262-5544.

Please allow two to three weeks lead time when placing any telephone order. For large orders, call 262-5544 to discuss timing and due dates (see Large orders below). The authorized person must provide the following information in the email:

Contact name and telephone number
Use the name of a person who will be able to answer questions about this request.

Details of Ordering
Orders need to include the location information as appropriate for the order: building name, room number, jack number, telephone number. Phone lines can be ordered with specific restrictions:

  • Unrestricted – allows for STS (State Telephone System) long distance and international calls
  • Local area – restricted to Madison area and campus only Centrex calls
  • Campus – restricted to campus only Centrex calls

See the following examples

  • Install one new unrestricted line in Room B119 Computer Science, jack number B150E-T025.* Please provide the full funding string for billing purposes.
  • Move 262-1234 from Room B119 Computer Science, jack number B150E-T026 to Room B116, jack number B150E-TO37.
  • Add extension of 262-1234 in Room B119 Computer Science, jack number B150E-T026 to Room B116, jack number B150E-T025.
  • Move extension of 262-1234 from Room B119 Computer Science, jack number B150E-T026 to Room 120, jack number B150E-T043.
  • Remove extension of 262-1234 Room B119 Computer Science, jack number B150E-T043.
  • Disconnect 262-1234 from B116 Computer Science, jack number B150E-T043. The actual line rental credit will be calculated to the date of disconnect.

* Jack numbers should be located on the voice/data outlet.

Large orders

If your order is for a large number of lines, please use this Excel form for the attachment.

Telephone funding change

To charge calls to a different fund/account, complete the "Telephone Funding Change Request" form

Installation of voice/data jacks

Installation of voice/data jacks in rewired buildings is done primarily by the Physical Plant Electric Shop. If a new jack is required, it should be installed before ordering telephone service. Contact Physical Plant at 263-3333.