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Voice/Telephone

Centrex Services
Ordering

To add or change telephone services, send an email to voice.services@doit.wisc.edu. For authorization purposes, requests will only be accepted from previously approved departmental staff whose names are on file with DoIT Voice Services. If you don't know who this is, please contact your departmental financial specialist or purchasing personnel for assistance. For further questions, call DoIT Voice Services at 262-5544.

Please allow two to three weeks' lead time when placing any telephone order. For large orders, call 262-5544 to discuss timing and due dates (see Large orders below). Please provide the following information in the email:

Contact name and telephone number

Use the name of a person who will be able to answer questions about this request.

Description of request

Some examples follow. Replace the italicized information with the information pertinent to your request.

  • Install one new unrestricted* line in building name, room number, jack number.**
  • Move telephone number from building name, room number, jack number to room number, jack number.
  • Add extension of telephone number from building name, room number, jack number to room number, jack number.
  • Move extension of telephone number from building name, room number, jack number to room number, jack number.
  • Remove extension of telephone number from building name, room number, jack number.
  • Disconnect telephone number from building name, room number, jack number. The actual line rental credit will be calculated to the date of the disconnect.

* Restrictions – indicate one of the following:

  • Unrestricted – allows for STS (State Telephone System) long distance and international calls
  • Madison area – restricted to Madison area and campus Centrex only calls
  • Campus – restricted to campus Centrex calls only

** Please include accurate jack numbers. These numbers should be located on the voice/data outlet.

Telephone funding change

To charge calls to a different fund/account, complete the "Telephone Funding Change Request" form.

Large orders

If your order is for a large number of lines, please use this Excel form for the attachment.

Installation of voice/data jacks

Installation of voice/data jacks in rewired buildings is done primarily by the Physical Plant Electric Shop. If a new jack is required, it should be installed before ordering telephone service. Contact Physical Plant at 263-3333.

Verification of information

Please verify all requests and information provided. DoIT can provide better and quicker service when requests have complete and accurate information.