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Cellular Policies

Converting UW-Madison Cellular Service to a Personal Account

If you’d like to convert your UW-Madison-provided U.S. Cellular phone to a personal account, please read on for more information:

  1. You may keep your cellular number.
  2. You must select a new consumer rate plan (no part of the State contract will apply).
  3. You must sign a new Customer Service Agreement/Contract, taking billing and liability to your home address.
  4. You will be treated as an existing customer so you will not be eligible for promotions offered to new customers (free or discounted cell phones, etc).
  5. You must obtain a new cellular telephone. Your current cellular phone may be owned by U.S. Cellular or a campus department. U.S. Cellular employees will make that determination when they review your phone at the retail store. If the cellular phone is owned by U.S. Cellular, U.S. Cellular staff will retain the phone at the time of contract signature. If owned by a campus department, you must return the phone to the appropriate department for re-use or disposal via SWAP.
  6. Transaction takes place at U.S. Cellular's East or West side retail stores.

If you're interested in taking advantage of this opportunity, send an email to voice.services@doit.wisc.edu indicating your desire to convert your U.S. Cellular number (xxx-xxx-xxxx) to a personal cellular account for (provide name and campus address). For authorization purposes, email requests will only be accepted from previously approved departmental staff whose names are on file with DoIT Voice Services. For further questions, call DoIT Voice Services at 262-5544.

Voice Services will send you a Change of Liability Request Form. You should present the signed Change of Liability Request form, a copy of this document, and the current cellular telephone to a U.S. Cellular employee at one of the following retail locations:

U.S. Cellular – Madison West U.S. Cellular – Madison East
255 Junction Rd. 4104 E. Washington Ave.
Madison, WI 53717 Madison, WI 53704
Tel: 608-829-4300
Tel: 608-245-2020
Store Hours:
M-F 9am-9pm
Sat 9am-7pm
Sun 11am-5pm 		Store Hours:
M-F 9am-9pm
Sat 9am-7pm
Sun 11am-5pm

U.S. Cellular will return a copy of the signed Change of Liability Request Form to DoIT Voice Services via fax (265-6767) or mail (1210 W. Dayton St., Madison, WI 53706).

If you have any questions on this form or procedure, please contact Voice Services at 2-5544.