DoIT offers a variety of free and fee-based services to Registered Student Organizations. The Student Information Technology Committee (SITCom) of DoIT can provide additional support to those RSOs funded by the Student Services Finance Committee (SSFC).
Bucky Backup offers an inexpensive and convenient way to protect your data and recover it if needed. Bucky Backup is available for individual workstations and for local area networks. It is high-quality, industrial-strength insurance against the loss of your irreplaceable data.
Cost: See rates
The Help Desk plays a key role in helping DoIT fulfill its strategic direction “Provide Outstanding Delivery of Technology Services.” We are committed to customer service excellence by making support resources readily available 24 hours a day, providing an excellent online knowledge base and well-trained professional staff to answer your questions, and by continuously looking for ways to improve and expand services. In simple terms support is defined as “answers to questions and diagnosis of problems.” Support can also mean incidental software and hardware repair that does not require a service repair or additional purchase.
DoIT supports most of the commonly used computing products and services on campus. Examples are: Internet applications like My UW Madison, email, and browsers. Administrative and Business systems like E-Reimbursement, ISIS, 3270, Vocie Mail, & SFS. Operating Systems and diagnosis of hardware problems. MS Office, and many other desktop applications
Contact: By phone: 264-HELP (4357), (Daily: 6 a.m.- 1 a.m.)
By email: firstname.lastname@example.org
By Live Chat: Chat with and Agent (Daily: 8 a.m.-10 p.m.)
In person, two locations on campus:
Walk-in Service Desk at 1210 W. Dayton St., (Weekdays: 7:45 a.m.-5 p.m.)
Satellite Walk-in Help Desk at Memorial Union, (Sun: Noon-8 p.m., Mon – Thurs: 10 a.m.-8 p.m.,
Fri: 10 a.m.-5 p.m.)
On the web: http://helpdesk.wisc.edu
My WebSpace Group Directory
My WebSpace Group Directories are available for use by departments and groups on campus. A Group Directory is a directory that is not associated with a personal My WebSpace account, but is located in a separate “Group Directories” area of My WebSpace. Each Group Directory has its own identity, trash can, storage quota and bandwidth quota that are separate from that of the users that have access to it. Not available for Non-SSFC RSOs
Repair & Desktop Support (RaDS)
Installs, repairs and supports computer, and networked systems. Services are available by SSFC-funded contract or on a Time-and-Materials basis. We are authorized to provide warranty service for Apple and Dell computers and HP laser printers. We also offer prepaid WiscCare service plans to ensure your coverage is what you need.
- Limited desktop support consisting of periodic visits, hardware/software modifications, virus/spyware removal, and basic troubleshooting.
- Advice on purchases to meet service needs.
- Coordination of other DoIT services.
Cost: SSFC: Free, included in service contract
Non-SSFC: Normal response: $70 / hour
Next day service: $105 / hour
2 Hour response: $140 / hour
Virus Rescue Flat Rate: $80
Software Training for Students
Software Training for Students offers several services to assist student organizations with their software needs. We can create customized software training sessions specifically tailored to your organizations needs. Past examples include Creating Your Student Organization’s Web Page, Creating Publications and Posters for Your SO, Keeping Track of Your SO’s Budget and Web 2.0 (Wikis/ Blogs) for your SO. Don’t want a special session? Students can also attend one of hundreds of free instructor-led classes on a variety of software topics. No time? Go online. Students also have access to over 200 online software classes via the STS website.
Contact: View a list of classes
For customized training: Kelly Johannsen
For the 2011-2012 academic year, the Center for Leadership and Involvement (CFLI) has developed a new service called Organization Pages in WIN (Wisconsin Involvement Network), which provides RSOs with web hosting, as well as a variety of other web-based services.
As of Fall semster 2011, DoIT will no longer set up new web sites for RSOs. Sites currently hosted by the DoIT RSO Web Hosting Service will be phased out and transferred to CFLI’s Organization Pages in WIN service by May 1, 2012.
Contact: email@example.com or call 608-263-0365
WebSurvey@UW allows you to create and deploy online surveys from anywhere using the web. WebSurvey@UW provides a fast, effective way to take the pulse of your stakeholders and measure changes in their attitudes or behaviors. It’s as easy as sending an email. Not available for Non-SSFC RSOs
Cost: $50 per year for one survey, up to 5,000 respondents.
$150 per year for multiple surveys, up to 5,000 respondents total for all surveys
$100 per year for one survey, up to 10,000 respondents
$300 per year for multiple surveys, up to 10,000 respondents total for all surveys
Contact: Purchase at DoIT Tech Store
WiscCal Plus extends the basic services of WiscCal and is primarily intended for use by groups and departments. An administrative application allows WiscCal Plus Administrators to create resources (ie: conference rooms, vacation calendars, etc.) and role-based accounts.
Prepaid service plans that extend the manufacturer’s warranty on hardware.
Cost: SSFC: WiscCare equipment maintenance contracts for the core-funded RSOs on selected vendor models (assuming the number requesting support does not exceed 30 organizations)
Non-SSFC: For a fee based on type of hardware
WiscList is a self service e-mail distribution list system which allows University of Wisconsin-Madison faculty, staff and students to construct and maintain their own e-mail distribution lists using powerful list distribution software.
A unique mailbox totally separate from your WiscMail account (user, role-based, and alias accounts).
The ability to choose a custom email address.
Access to the Delegated Admin interface.