Getting Started

Activate your NetID as soon as possible so you can activate your UW-Madison email account (WiscMail) and access My UW-Madison for the latest information on your application status, financial aid, housing, etc.

When you register for your Summer SOAR session, you can activate additional NetID privileges for access to your UW-Madison online calendar (WiscCal), online file storage and web space (My WebSpace), and more. To register for classes at your SOAR session, you will need an activated NetID.

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My UW-Madison

My UW-Madison is a secure, easy-to-use gateway to personalized campus information and services. You gain access to My UW-Madison after you activate your unique NetID. Read more about MyUW or logon at my.wisc.edu.

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Getting Connected

On-Campus Connections

student working on a laptop

UW-Madison offers a variety of options for on-campus Internet access. These include ResNet, campus computer labs, Internet kiosks, a wireless network, and laptops for loan.

Off-Campus Connections

If you live off-campus (including the private residence halls) there are several commercial services that provide DSL, Cable Modem and other broadband services for a monthly fee. These services may also be provided as part of private residence hall fees.

Help Desk

DoIT provides full Help Desk services, accessible seven days a week. You can contact the Help Desk any of these ways:

Online: helpdesk.doit.wisc.edu
Self Help always available

LiveChat: Look for the “Click to Chat” button on the bottom left corner of any Help Desk page.
LiveChat logo
Seven days a week, 8 a.m. – 10 p.m.

Phone: (608) 264-4357 (4-HELP)

Seven days a week, 6 a.m. – 1 a.m.

Email: help@doit.wisc.edu
Response within 24 hours

In Person:

  • Computer Science Walk-in Help Desk
    (1210 W. Dayton St.)
    Monday – Friday: 7:45 a.m. – 5 p.m.
  • Health Sciences Walk-in Help Desk
    (750 Highland Ave)
    Monday – Friday: 7:45 a.m. – 5:30 p.m.
    Saturday: 10 a.m. – 3 p.m.
  • 333 East Campus Mall Walk-in Help Desk
    (333 East Campus Mall)
    Monday - Friday 10 a.m. – 9 p.m.
    Saturday: 12 p.m. – 4 p.m.
    Sunday: 5 p.m. – 9 p.m.

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Protect Your Computer and Identity


snapshot of the OCIS site

Every computer connected to the University network must have the latest security-related patches and must run up-to-date antivirus software. Make sure to enable your Windows or Mac OS X built-in firewall and install anti-spyware software. See the Office of Campus Information Security Web site for the latest information and advice about protecting your computer, and to download free security software.

Downloading Music and Movies

Don’t get caught sharing files illegally. Learn more about the options available to you for legally downloading music, movies and TV.

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Campus Computing Advice

DoIT provides free consulting and advice on a wide array of campus computing products and resources and three Tech Store locations where you can try these out. See our Student Computing Checklist Buyer’s Guide for a list of products typically used by UW-Madison students or obtain more information any of these ways:

Online Catalog and Buyer’s Guide:
techstore.doit.wisc.edu

Always available

Chat:
Look for the “Chat with a Tech Store Consultant” icon at the top of
each Online Catalog page.
Monday – Friday: 7:45 a.m. – 5 p.m. (goes to email after normal business hours and
when staff not unavailable)

Phone: (608) 264-3648
Monday – Friday: 7:45 a.m. – 5 p.m.

Email: info@doit.wisc.edu

Response within two business hours

In Person:

  • Computer Science Tech Store (1210 W. Dayton St.)
    Monday – Friday: 7:45 a.m. – 5 p.m.
  • Health Sciences Tech Store (750 Highland Ave.)
    Monday – Friday: 7:45 a.m. – 5:30 p.m.
    Saturday: 10 a.m. – 3 p.m.
  • 333 East Campus Mall Walk-in Help Desk
    (333 East Campus Mall)
    Monday - Friday 10 a.m. – 9 p.m.
    Saturday: 12 p.m. – 4 p.m.
    Sunday: 5 p.m. – 9 p.m.

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Computer and Software Discounts

UW-Madison has Higher Education discount programs for Dell and Apple computers. For more info, read our Buying Advice

Many popular software programs are available at educational discounts. The best discounts on the most popular products are through WISC. To purchase WISC software, you must be enrolled in classes at UW-Madison. You can buy WISC products online or in person at the DoIT Tech Store.

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Equipment Service and Warranties

computer repairDoIT is an authorized warranty service center for most Apple and Dell computers and for HP laser printers. (We also service many off-brand PCs, but cannot honor off-brand warranties.) Manufacturer’s warranties typically range from one to four years, depending on the manufacturer and the product.

Other services include installation and repair for selected software and hardware, and installation of memory, network cards and other upgrade products purchased at DoIT. For more information, check our repair Web site or call (608) 264-4357.

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My WebSpace

My WebSpace provides 1GB of central storage for each student to store files and post personal web pages. Use this space to publish a personal home page and to store
important files such as homework, notes, papers, theses, dissertations, and graphic images. Retrieve and store files from any computer with Internet access. More about My WebSpace.

This is not a Backup Service. See Backup Options for more information.

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Training

Free Classes for Students

Free training is available to UW-Madison students from Software Training for Students. Classes vary from basic desktop applications to advanced Web design and are available on a first-come, first-served basis. Pick up a training schedule at computer labs, libraries, and the DoIT Tech Store. Call (608) 265-4615 or (608) 265-6699, email STS or check http://sts.doit.wisc.edu for more information.

Computer Workshops/ Short Courses

For a greater variety of computing/programming training topics, consider a fee-based course. For schedules and fee information, go to DoIT’s Professional Technical Education Web site.

Library Workshops

UW-Madison libraries offer workshops throughout the semester to all campus users at no cost. These workshops cover a wide range of topics including overviews of library resources and services, information management software such as RefWorks and End Note, using Google to do research, using MadCat, the campus catalog, and building Web pages. A number of workshops focus on using subject-specific information resources. See a schedule of workshops, email libinstruct@library.wisc.edu or contact the Library and Information Literacy Instruction Office at (608) 262-4308.

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Information Technology news

TechNews email newsletters

TechNews is an email news digest, published monthly by DoIT. It contains computing information geared for UW-Madison students. Send feedback or article ideas to technews@doit.wisc.edu.

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Accessibility information

Web sites

UW-Madison has implemented a policy to make the Web more accessible for people with vision, hearing or other disabilities. More information on web accessibility.

students in a computer labComputer labs and Kiosks

Most of the open computer labs are equipped with adjustable tables to improve wheelchair access. Most labs also have special applications including screen reader software and screen magnification software. The computer lab at Memorial Library has additional assistive software and hardware. Communication kiosks have accessibility features activated to ensure tha they are more accessible to users with disabilities.

Telecommunications device for the deaf (TDD) 262-6000

A TDD line is available at DoIT for the convenience of our hearing-impaired customers. The TDD line, (608) 262-6000, is answered from 7:45 a.m. to 5:00 p.m., Monday through Friday.

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Responsible Use Policies

Electronic mail and networks

The Board of Regents requires that the email and network facilities of the University be used to fulfill the University’s mission of teaching, research and public service. Computing equipment, software, and network access must be used in a manner consistent with appropriate University codes of conduct and applicable statutes of the Wisconsin Criminal Code. To ensure the security of these resources, the following rules apply:

  • Every computer connected to the University network must have the latest security-related patches and must run up-to-date antivirus software. Running personal firewall and anti-spyware software is also highly recommended. All of these software products are provided free to all UW-Madison students. See “Anti-Virus and Security” above, for more.
  • All users must protect their account IDs and passwords, may not let others use their account, and are prohibited from using accounts or passwords that have not been assigned to them.
  • Incidental personal use is acceptable, but use of University IT resources for commercial, political or extensive personal matters is prohibited.
  • Violation of these rules can result in suspension from network access and other appropriate penalties.

For more information about Responsible Use and other policies, see www.cio.wisc.edu/policies/.

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