What is DoIT?
DoIT (Division of Information Technology) provides computer technology services to the entire UW-Madison campus. This includes departments, staff, faculty and students for both academic and personal needs.
What technology resources are available to me?
- An online account that includes UW email and online calendar (WiscMail), online file storage and web space (My WebSpace) and more.
- Your UW-Madison portal, providing access to campus information, course registration and grades, advising, financial aid and more.
- Free use of 17 campus computer labs providing access to printers, scanners and extensive software collections on over 1000 computers, 120 on-the-go computer kiosks, and over 600 laptops available for three-day checkout.
What computer do I need?
Whether you’re purchasing a new computer or bringing one from home, make sure it meets the recommended minimum specifications. If you’re a Windows user, we suggest at least a 1.6GHz Pentium 4 processor with 4GB of memory. For Mac users, we suggest a 1.83GHz Core Duo processor with 4GB of memory. This should support a student’s basic computer needs, such as checking email, web browsing and word processing.
If you do decide to purchase a new computer, the DoIT Tech Store can make it easy with competitive pricing on Apple and Dell models, and expert advice. If you are undecided about the type of computer to purchase, the DoIT Tech Store can help. The major your student will pursue and any specific software needs could also drive this decision. We often suggest to “go with what you know.” However, it might be the right time to make a transition to a new platform. Let us walk you through these questions via chat, email or in person.
What about a tablet?
Netbooks, ultrabooks and tablets can be great options for low cost, portable companion devices, but they can be limited in theirfunctionality. For primary computing needs, laptops and desktops still offer the most computing power. To build a multi-device solution, check out the tablets available at the Tech Store and talk to a consultant about your options.
What software do I need?
We recommend recent versions of the following software:
- Operating system (Windows 8 or later, Mac OS 10.6 or later) with latest security updates and active Firewall.
- Office suite (such as Microsoft Office, Apple iWork, or Open Office) with latest security updates.
- Anti-virus and anti-spyware: SymantecEndpointProtection/AntiVirus is available via freedownloador free Security Pack at SOAR.
- Web browser(such as Internet Explorer, Firefox, Safari, Chrome) with latest security updates.
DoIT sells many popular software titles, such as suites from Microsoft and Adobe, at prices up to 85% off retail prices. Purchase in person at the Tech Store or online at the WISC software site: wisc.edu/wisc. Some computer labs offer use of specialized software titles at no charge. Also, check at DoIT for specialized software titles.
What else do I need?
Start by visiting the Student Computing Checklist at go.wisc.edu/checklist for a list of popular computer accessories that students typically need to get connected. Then visit the Tech Store in person or online for a great selection of bags, cables, security locks and backup hard drives. Or pick up a specially priced bundle with everything your student will need to get started.
Remember that printing services are offered in campus computer labs for a fee (black and white prints are 7 cents per page and 60 cents per page for color.) It’s worth checking with your college or school regarding free printing allowances before considering the purchase of a printer. Many students share the cost of a printer, paper and ink with roommates.
What about Internet access?
Your access will depend on where you’re located:
- Most campus buildings provide access to the UW-Madison wireless network.
- University Residence Halls provide ResNet, a wired high-speed Ethernet port per person in each room, and wireless access in common areas. See details in the ResNet Connection guide at housing.wisc.edu/resnet.
- Many private residence halls include high-speed Internet access via local service providers.
- In off-campus residences, you will need to contact a local vendorto order a cable modem, wireless or other broadband service.
If you decide to add a wireless router to your UW or private residence hallroom or off campus residence, remember that you are responsible for all activity and information that travels through that connection. Make sure the routeris configured with a unique password and not shared with anyone else. See online documents on ResNet, wireless and other connections under Getting Connected at helpdesk.doit.wisc.edu. Local service providers will have their own instructions for connection.
What should I know about security?
- Every computer connected to the University network must have the latest security-related patches and up-to-date anti-virus software—this includes both Windows and Mac computers. Personal firewall protection and anti-spyware are also recommended.
- Symantec AntiVirus software is offered forfree via download, in the Security Pack at SOAR, or at the DoIT Tech Store.
- Treat your laptop or mobile device as you would a wallet or purse: never leave it unattended. Most crime on campus is crime of convenience, so use secure storage in residence hall rooms and talk to a DoIT Tech Store consultant about how to secure your electronic devices.
- You are responsible for taking measures to secure your computer, protect your identity and avoid copyright infringement per campus policy.
For more information on campus security, visit cio.wisc.edu/security.
What if I need repairs?
DoIT provides full Help Desk support services via phone, chat and email seven days a week, and almost 24 hours a day. You can also find many useful articles and answers at helpdesk.wisc.edu. DoIT also provides in person supportincluding free virus detection and removal services and authorized warranty services on most Apple and Dell computers. We service many other manufacturers computers as well, but cannot honor their warranties. Installation, upgrade and repair services for selected hardware and software can be diagnosed at no charge and any non-warranty work is done for a fee.
Have more questions? We’re happy to help! Here’s how to contact us:
Monday-Friday: 7:45 a.m.-5:00 p.m.
Phone: 608-264-DOIT (3648)
Monday-Friday: 7:45 a.m.-5:00 p.m.
Visit the DoIT Tech Store or Help Desk in person:
1210 W. Dayton St. (next to Union South)
Monday–Friday 7:45 a.m.–5:00 p.m.
750 Highland Ave
Monday–Friday: 7:45 a.m.–5:30 p.m.
Saturday: 10:00 a.m.–3:00 p.m.
Monday-Friday: 10:00 a.m.-9:00 p.m.
Saturday: 12:00 p.m.-4:00 p.m.
Sunday: 5:00 p.m.-9:00 p.m.