Frequently Asked Questions
These FAQs briefly address the most common questions about student computing at UW-Madison. Much of the same information is also available in the printed Student Computing Guide. For more information, contact the DoIT Tech Store at (608) 265-7469, showroom@doit.wisc.edu, or visit us at 1210 West Dayton Street, Madison, Wisconsin. Open 7:45 am to 5:00 pm, Monday through Friday.
Do I need my own computer?
The University does not require that undergraduate students own a computer, but computers with Internet access are vital in today's college instruction. Students use email and other Internet-based tools to distribute and collect class assignments, discuss class topics, take tests and more. They also use the Internet for research, accessing the electronic campus Library, registering for classes, accessing class schedules, reviewing financial aid information and more.
How many students own computers? What if I don't bring a computer to campus?
At least 95% of UW-Madison students own computers, but you also have free access to more than 1000 computers in 17 campus computer labs, on-the-go access with more than 70 computer kiosks in many popular campus locations, and nearly 600 wireless laptops that can be checked out from multiple campus locations.
Do I need to buy a NEW computer or can I just bring one from home?
You don't need a new computer, but you do need a computer with ample processing speed and memory and the capability to support fast network connections. We recommend a Windows PC with at least a Pentium 1GHz-equivalent processor and 1GB memory or a Macintosh with at least a G4 1GHz processor, and 1GB memory. For more details see Recommended System Requirements.
Should I get a desktop or laptop computer?
Laptops and wireless network access can expand your academic experience by offering the opportunity to work together in study groups, access the network from many locations on campus and beyond, take your computer on field trips, home on weekends or other travels, and use in compact living quarters. About 77% of UW-Madison students own laptops, and some colleges and schools (e.g., Business and Engineering) encourage their use. A security cable and extended warranty are highly recommended for laptops. Desktop computers generally cost less, can have more powerful processors, and offer larger monitors and keyboards for more comfort. In summary, laptop computers will offer more opportunity for collaboration and increased productivity, while desktop computers can offer more computing power for the dollar. Be sure to consult your major area of study for any specific recommendations, and the Tech Store Showroom to discuss your options.
Should I get a Macintosh or PC (Windows-based) computer?
Both platforms are used and supported on the UW-Madison campus, and both provide the necessary student computing tools. A good rule of thumb is, "go with what you know." But also be sure to consult your major area of study for any specific recommendations.
Should I buy a new computer now or later (when I move to campus)?
Prices are constantly changing, especially due to rotating promotions and introduction of newer components. So generally speaking, the longer you wait to buy, the more you get for your dollar. But also be aware that orders tend to dramatically increase as the start of classes approaches and that could delay the arrival of your computer by days, weeks or more. One advantage of ordering nearer to the start of classes is that you can have the computer shipped directly to your dorm, reducing what you need to pack and transport on moving day. University Housing and Private Residence Halls generally start accepting deliveries about 1 to 2 weeks before classes start. Check with your specific residence hall for official start date, address and other details.
What kinds of computers do you sell or recommend?
The DoIT Tech Store has educational discount programs arranged with Dell and Apple. Dell computers are purchased directly from their Online Store or via phone. Apple computers can be purchased from the Apple Store for Higher Education or the DoIT Tech Store. Generally, educational discounts amount to a savings of up to 12%. See our Recommended Systems pages for Apple and Dell for examples of computer systems and pricing.
Do I need to purchase an Internet account?
No. Each student receives a free Internet service account with a unique NetID, web-based email, central file storage (My Web Space), and more. A distinctive Web interface called My UW-Madison provides a personal entry to vital campus information including email, calendars, courses and registration, advising, financial aid and more.
How do I connect my computer to the Internet?
First, make sure your computer meets Campus Security requirements by installing all operating system security updates and up-to-date antivirus software and virus definitions. The type of connection depends on where you are located. University Residence Halls provide a high-speed Ethernet connection called ResNet. Most Private Residence Halls offer DSL or Dial-in connections. In off-campus residences, you need to contact a local vendor to order a high-speed service like DSL or Cable Modem, or use your telephone line for Dial-in connections. If you have a laptop with wireless card, you can “connect” without wires using the UW-Madison Wireless Network accessible in most Campus buildings, and the ResNet Wireless Network accessible in most common areas of UW Housing residences.
Are there other Internet connection options?
Yes, you can also connect to the Internet from shared campus facilities such as the campus computer labs, Internet kiosks, or wireless laptops that you can check out. Some department computer labs are available to students enrolled in their courses.
How do I configure my computer for Internet access?
University Residence Halls publishes a ResNet Connection Guide. The DoIT Help Desk maintains several online documents on campus Dial-in and Wireless connections under Getting Connected. DSL and Cable Modem services generally provide their own instructions for connecting to their services.
What software do I need?
We recommend recent versions of the following software:
- Operating System (Windows 2000, XP or Vista; MacOS X 10.4.11) with latest security updates
- Office Suite (such as, Microsoft Office or Sun StarOffice) with latest security updates
- AntiVirus and AntiSpyware (Symantec Endpoint Protection/Antivirus: free download, free CD in Tech Store and SOAR Resource Fairs)
- Firewall (included in Windows XP/Vista and MacOS X )
- Web Browser (such as, Internet Explorer 7.x, Mozilla Firefox 2.0.0.12, Safari 3.x) with latest security updates
What software do you sell?
DoIT has great deals on Microsoft Windows XP Pro and Vista (Business and Ultimate editions), MS Office for Windows or Mac ($72 to $89), and a variety of Adobe graphics and multimedia software. You can buy these products in person at the DoIT Tech Store or the online Wisconsin Integrated Software Catalog (WISC). Many other popular software programs are also available for purchase at educational discounts at the DoIT Tech Store and WISC. All purchases require current UW-Madison ID. Some products such as Microsoft Office Suites and Windows products also require students to sign a license agreement.
Are there Campus Security Requirements?
Every computer connected to the University network must have the latest security-related patches and must run up-to-date antivirus software. Personal firewall and anti-spyware software are also highly recommended. DoIT Help Desk has more information about security updates for Windows and MacOS X. Symantec Endpoint Protection and AntiVirus software is available to UW-Madison students at no charge and can be obtained in several ways: You can download these Symantec software products for free (high-speed Internet connection is highly recommended). You can pick up a free CD at SOAR Resource Fairs (Union South) or at the Tech Store. Or, you can use a campus computer lab to download and burn it to a CD. You are responsible for taking measures to Secure your computer, Protect your identity, and avoid Copyright Infringement as per campus policies on Appropriate use and Electronic devices.
What do I do when my computer, network connection or software doesn't work?
Contact the DoIT Help Desk for free assistance via web, email, or phone (608-264-4357) 6 a.m. to 1 a.m., seven days a week to diagnose the source of the problem. Help Desk services are available to all UW-Madison students regardless of where you bought your computer or software. Help Desk Walk-in services are available at 1210 West Dayton Street from 7:45 a.m. to 5 p.m. weekdays.
Will DoIT do warranty or other repair work on my computer?
DoIT is authorized to provide warranty services on most Apple and Dell computers and HP laser printers brought in to us. We can service many off-brand PCs, but cannot honor warranties other than those stated above. We offer AppleCare extended warranties, and enhancements (called WiscCare) to standard Dell and Apple warranties. For a standard fee, we provide other installation and repair services for selected software and hardware, and installation of memory, network cards and other upgrade products purchased at DoIT.
Can I store files online? (What is My WebSpace?)
My WebSpace provides each student with 1GB of central storage to store files and post personal web pages. Use this space to publish a personal home page and to store copies of important files such as homework, notes, papers, theses, dissertations, and graphic images. Retrieve and store files from any computer with Internet access. More about My Web Space.
How can I improve my computing skills?
DoIT's Software Training for Students offers free classes in popular software programs, including basic computing, Web design, graphics, business applications, animation, music and video. DoIT's Professional Technical Education offers additional computing/programming training on a fee basis. Other opportunities are available through the UW-Madison Library Workshops.