Centrex is the main telephone service used by UW-Madison. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Available To

  • Faculty,
  • Staff


  • Full-service installation of lines and phones in University offices
  • Easy to order and manage telephone services for your department/office

Key Features

  • Fast 5-digit dialing within campus
  • Call transfer and call waiting
  • Up to 6-way conferencing
  • Automatic call back
  • Teleconference service
  • Voicemail
  • Calling cards

Service Options

  • Basic telephone line (installation, changes, and disconnection)
  • ISDN line configuration
  • Automatic Call Distribution (ACD) configuration

If you're looking for paging service and equipment, please visit the Department of Administration website for non-mandatory contracts.

For telephone assistance, contact voice.services@doit.wisc.edu.
For telephone repair, contact the DoIT Help Desk.


Telephone service must be ordered through a registered user. Please note: orders have a 2-3 week turnaround.


Option Monthly Fee Installation Fee
Basic Telephone Line $17.18/line/month Installation and disconnection fees vary. Please see detailed fees for more information.


More options and pricing information.

Note: You will be billed until you cancel the account. All charges will be made to a campus funding string (e.g., 144-PRJ-AA00-A-11-2222-1). Bills arrive monthly for usage and annually for telephone service.


Getting Started