Departmental Support Services
Remote and On-site Hardware and User support including:
- Workstation Support
- Workstation Security Management
- Network Support
- LAN Administration
- Workstation Hardware Provisioning
Unmanaged Support
Supplemental Departmental IT support - Hourly Rate
Fixed contracts available based on estimated support needs. |
$70/Hr*
|
Managed Support
Complete Departmental IT support for customer-selected support needs.
Customer Workstation Support and Security Management with Remote
Technician (Per System) [Average of three hours support/workstation/year]
Customer Workstation Support and Security Management with On-site
Technician (Per system cost based on hours required for on-site support)
Fixed contracts available based on estimated additional support needs. |
$210
Variable
|
Managed Support with Hardware
Complete departmental IT support for customer-defined needs with workstation hardware acquired from DoIT Repair (four-year lifecycle | avg. $1,000 per workstation)
DoIT Repair Desktop Hardware with Workstation Support and Security Management with Remote Technician (per system)
DoIT Repair Desktop Hardware with Workstation Support and Security Management with On-site Technician (Per-system cost based on hours required for on-site support)
Fixed contracts available based on estimated additional support needs.
|
$460
Variable
|
Custom Support Contracts
Fixed-price contracts provide supplemental or customer IT support. Contact DoIT Repair at repair@doit.wisc.edu for needs assessment and customized quotes or to discuss your unique IT support needs.
DoIT Repair Hourly Rates*
Standard Rate (Monday - Friday 8:00 a.m. to 5:00 p.m.)
After Hours or Next-Business Day Rate (Monday - Friday 5:00 p.m. to 8:00 p.m.)
Weekend/Holiday/ or Emergency Rate (Friday 5:00 p.m. to Monday 8:00 a.m.)
|
$70
$105
$140
|
Notes
* DoIT Repair’s hourly rate depends on when service is being provided. See the DoIT Repair Hourly Rate chart to compute the correct hourly price.
