Departmental Services

DoIT Repair provides a wide range of repair and support services for departments:

Repair Services

• Warranty Repair
  Free repair of equipment that has a manufacturer warranty.
• Non-Warranty Repair
  Repair, charged at an hourly rate, of equipment without a current manufacturer warranty.
• WiscCare/WiscCare Plus
  WiscCare enables campus customers to add years of warranty support for their devices. WiscCare Plus is additional accident insurance protection for AppleCare warranty customers.
• Flat-rate Services
  Fixed-rate, low-cost services such as data recovery and installation of hardware accessories on customer equipment.

Desktop Support Services

• Unmanaged Services
  DoIT Repair will supplement your existing IT support or will provide sole support for a diverse computing environment. This desktop support is done remotely or on site. Typically charged by the hour, but is available on an estimated fixed-cost contract basis.
• Managed Services
  DoIT Repair acts as the sole provider of a customer’s desktop support. This desktop support is done remotely or on site. Typically charged by the hour, but is available on an estimated fixed-cost contract basis.
• Managed Services with Hardware
  The customer acquires its computing equipment from DoIT Repair, and Repair acts as the sole provider of desktop support for that equipment. Support provided is the same described above for Managed Service.

All customers have unique support needs and budget limitations. With that in mind, DoIT Repair provides flexible and economical support options that include hourly (time and materials) priced service/support packages and custom contracts. DoIT Repair provides expert support on site or through remote technologies, offering a surrogate IT support infrastructure for departmental users.