FAQs
What is Qualtrics?
Qualtrics is a nationally-respected survey instrument software company providing Web-based survey software. Survey creation, distribution, data collection, storage and reporting is hosted on Qualtrics servers.
Who can use UW-Madison’s survey service?
The campus-wide survey service is available for all faculty, staff and students with an active UW-Madison NetID and password.
How much does it cost?
Use of the survey service is free. UW System has licensed the software from Qualtrics and UW-Madison is a participant in the license.
How do I get started?
Go to the UW-Madison Qualtrics Survey Hosting Service log-in page and enter your NetID and password. You will be directed to the UW-Madison Survey Service Web page powered by Qualtrics. If you are using the Survey Service for the first time, an account will automatically be created for you.
Whom do I contact if I have a problem?
For problems with your NetID and password, contact the UW-Madison Help Desk at 608-264-HELP (4357) or use the online help.
If you have questions about the survey software or data, consult the resources available at
Qualtrics Survey University. You can also contact Qualtrics via phone at 1-800-340-9194 Monday-Friday 8 a.m.-7 p.m. E-mail support is also available at
support@qualtrics.com. Limited e-mail support is available after hours and weekends. Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as determined by Qualtrics.
