CASI
Bios
Bob Ash (Chair) has been with DoIT since 2004. Working as a member of Customer Application Services, Bob oversees much of the day to day operation of Streaming Media Services. These duties include customer service, billing, live event production, website management, service documentation, account management & purchase requests. Prior to his employment at DoIT, Bob was an adjunct faculty member in the UW-Madison Art department. He is a graduate of both the University of Minnesota and the University of Wisconsin-Madison.
Peter Mann (Assembly Representative) has been with DoIT, and one of its predecessors, Administrative Data Processing (ADP), for over 15 years and is a Senior Information Processing Consultant in Customer Application Services within the Systems Engineering and Operations department. Peter's responsibilities include managing DoIT's Learn@UW and Streaming Media services, with a primary focus on improving service quality and managing resources. These services are available to all UW System campuses, including UW-Madison, and offer reliable, robust academic technologies. Peter earned his Bachelor of Arts in History from the University of Wisconsin-Madison. Peter is the Academic Staff Assembly Representative for District 451.
Michelle McKiernan has been with the Information Technology Academy (ITA) since 2006, as an Outreach/Academic Support Specialist. ITA is a precollege program that began in 1999 as DoIT’s response to UW’s Plan 2008. Prior to joining the ITA staff, Michelle was a school counselor and adult literacy instructor in California. She has a B.A. in Psychology and an M.S. in counseling, both from CSU Long Beach.
Collin Cudd joined DoIT’s Help Desk in October of 2009 as an Associate Information Processing Consultant. Currently he works with a number of service teams within DoIT in order to provide quality assurance and the highest level of customer service for UW students and staff. Prior to becoming a full time staff member he attended the University of Wisconsin Madison where he was a member of the UW Wrestling team,and a student employee with the Help Desk. Collin has a BS in Agricultural Economics from the University of Wisconsin-Madison.
Ty Christian began working at the help desk in 2004 as a student phone agent. Later, he became the help desk's SLP Technician, and was placed in charge of maintaining the help desk's computer hardware and operating system images. Ty graduated from UW-Madison in 2008 with a triple major in Computer Science, Japanese, and East Asian Studies. After escaping from a job at a Middleton software company, Ty returned to the help desk in December 2008 as a full time employee. Ty currently serves as a help desk liaison to Resnet, along with his various help desk duties.
Chris Spencer (Coming Soon)
Carolyn Daughtry Krill (Coming Soon)
