DoIT CAS

Customer Application Services
Access Management Services
- Authentication services
  - Active Directory
  - Kerberos
  - Shibboleth
  - WebISO ( Web Initial Sign On )
- NetID Administration
- Public Key Infrastructure (PKI)
Address Cleanse
Bucky Backup
Calendering

Customer Application Services

Deliver great customer support through effective management of production-level services and productive communications with end users and support staff:

doit-cas

Front row (L - R): Brenda Brunner, Chris Spencer, Karma (the dog), Kim Virden (kneeling), Collin Cudd, Ben Sousa Second row (L - R): Katie Purnell, Jake Simon, Ken Bernas, Bob Ash, Al La Fleur, Rick Post (represented by "Seattle Monkey"), Annette Stratman-Durrer, Dave Schulte Back row: Dennis Babish, Andrew Hoffmann, Bill Mueller, Joe Tarter, Joel Wilson, Peter Mann Not available: Peter Burke, Colin Scott

The Customer Application Services (CAS) group manages the delivery of many DoIT application services. The CAS service support staff function as an interface between DoIT staff that develop and support these services and the End Users using these services. CAS provides the End User a service management person that will discuss their questions or problems in non-technical terms. This support includes, but is not limited to, the following:

Coordinate the efforts of different DoIT support staff or groups "behind the scenes" so the End User only has to work directly with one person to get their service problem resolved.
Provide requested information or answer questions about the service
Assistance to get access to the service
Resolve issues with access to the service
Clarification of any billing issues for services that have a fee
Manage the service quality and resources allocated to deliver services.