Applications Hosting
DoIT can provide a secure environment for running your applications and storing critical data and information. If needed, DoIT can provide 24x7 availability of applications. Services include:
Database Hosting
Data warehouse data views
Store data from your applications in easy-to-access format by creating data views in the Oracle Data Warehouse. Data is added or refreshed on a periodic basis. No charge.
Application Servers
Unix
Use of a DoIT Unix server to run applications or store data. Includes monitoring by server administrators. Monthly fee.
NT
Use of a DoIT NT server to run applications or store data. Includes monitoring by server administrators. Monthly fee.
Mainframe
Use of the mainframe to run applications and store data. Includes monitoring by server administrators. Monthly fee.
Web application hosting
Use of DoIT web and application servers to access applications through a web browser. Includes internet, extranet, and intranet applications. Monthly fee.
Application servers – facilities management
DoIT can house and administer application servers owned by customers. Costs vary depending on the type of facilities management services required.
Services provided to help an application owner complete repeatable procedures (e.g. execution of a daily reporting process) or special ad hoc processing. No charge for base services, such as:
- scheduling application processes
- setting up parameters to control the process
- monitoring the outcome of processes
- recovering data after processes fail to complete successfully
- setting up automatic output printing and distribution
- arranging for special output handling (such as microfiche production or changes in the number of report copies)
- scheduling the receipt and transmission of electronic files (e.g. FTP)
- monitoring changes to application computing environments.
Application support
Application problem reporting via the DoIT Help Desk. Problem diagnosis to determine if the cause of the application problem is related to the computing environment or any of the Application Processing services. Monthly fee. May be included at no additional charge with application hosting fees.
Output Management
Report Management System (RMS)
Storage of reports in the mainframe Report Management System. Stored reports can be automatically printed or printed when needed. Fee is assessed based on the amount of storage used by reports and the retention length.
Document Warehouse
Complete output management services for document viewing, retention, and printing at DoIT or your local printer. Documents can be viewed via your web browser. Includes On Site printing services to use special stock and special handling. Depending on services required, people, servers, and printers must be licensed.
Jetforms
Apply custom formats and logos to printed reports generated by your applications.
Microfiche
Instead of printing a large report on paper, convert it to microfiche for easier storage and access.
Printing
On site - special stock
If an application uses a variety of different paper stock that may be difficult to store or mount when needed at your local printer, you can route your print to DoIT’s printers, where operators are on duty all day to ensure that your special stock is used for printing the appropriate pages. Special stock includes labels, colored paper, heavy weight paper, and your own letterhead.
On site - special handling
Additional services for handling printed output from applications, such as folding, or stuffing pages into envelopes, can be arranged. Ideally suited for mass mailings of personalized letters.
On site – laser
Route application output to laser printers operated by DoIT for high quality printing on 8ý x 11 inch paper. A variety of paper stock choices are available at different costs.
On site – impact
Route application output to impact printers operated by DoIT for high quality printing on pre-printed forms. Forms may be of varying sizes, including multi-part forms.
Remote – WisPrint II
Route mainframe application output to your local network printer for quicker access to your reports.
Printer form setup
Add a new form to the forms library for use when printing at DoIT Printing Services.
Support
It is our goal to provide support and services for various server operating systems, the hardware on which those OSes run, customer administration of the applications hosted on those servers, and continued security and performance monitoring to ensure maximum uptime and performance.
Server Hardware
DoIT works with customers to procure hardware appropriate to the requirements of the customer's application. We then thoroughly test and trouble-shooting the equipment to detect possible problems before the application "goes live." Once operational, DoIT continues to provide maintenance and support in partnership with equipment vendors and third-party service providers.
Operating Systems
DoIT provides systems engineering services for AIX, OS X, Red Hat Linux, Solaris, and Windows 2000/2003 Server operating systems. We manage customer infrastructure from consultation and needs analysis through on-going maintenance to ensure maximum uptime, performance and economy. DoIT develops complete installation, configuration, testing, and performance solutions using an uniform, scripted build process to that delivers consistency and efficiency. We also provide regular, routine maintenance, trouble-shooting, and problem resolution for all performance issues, system errors, and security concerns.
Performance Trending and Analysis
DoIT performs continual monitoring and analysis to ensure our customers are getting the best possible performance from their hardware and operating systems. Using this accumulated data, DoIT takes a proactive approach to anticipate future upgrade needs and prevent problems when possible.
Customer Administration Services
DoIT ensures that our customers maintain appropriate administration privileges in order to retain the ability to address their unique application needs. We provide remote desktop access on Windows and Macintosh servers, and SSH access on UNIX platforms.
Server Security Administration
DoIT provides security administration including patch notification, evaluation, deployment, and the configuration and administration of host-based firewalls. DoIT consistently monitors and reviews customer environments for security vulnerabilities and threats. Once security concerns are identified, coordinates with the Security group on threat assessment and development of appropriate action.