Results from “My UW-Madison”
Portal Focus
Groups
Prepared by Mary McEniry
Focus Group Team: Jane
Terpstra, Barry Radler, Mary McEniry
Division of Information
Technology
University of
Wisconsin-Madison
November 2000
Overview
Over the last several months, DoIT has been developing a student portal in coordination with several groups across campus. The main purpose of this portal is to provide efficient access to course materials and personalized resources in support of a student’s academic career. An advisory group has provided feedback in the development of the portal, as have other groups throughout campus. Much positive feedback has been received thus far as to the importance of a student portal. A pilot test of over 500 biology students began in the fall semester 2000, and there are plans for a more extensive rollout of the portal to other student groups on campus.
In its development, DoIT has received some student feedback. About a year ago, a student focus group was conducted to obtain feedback on initial ideas for a portal. In the Spring and Summer 2000, DoIT met with individual students to conduct prototype testing of the portal. In addition to these efforts, two focus groups were held with the biology students in the Fall. This effort will be followed up by end-of-the Fall semester online evaluation of the portal, directed at all biology students with access to the portal.
The purpose of this document is to summarize the results of the Fall focus groups held recently with biology students. The objective of these focus groups was to evaluate the usability and functionality of the “My UW-Madison” web portal.
Of interest were the following questions:
· How can we improve the portal?
· To what degree are students currently using the portal and does it have potential for a more expanded use soon in its current version?
Two focus groups were held (Tuesday, October 24 and Thursday, October 26) with a total attendance of 10 biology students. Each focus group met for about 1 1/2 hours. Students provided written comments and then participated in a group discussion of the portal. They identified their wants/expectations, how they currently use the portal, difficulties with the portal, tab by tab description of strengths and areas of improvement, an overall assessment and background information. Numerical assessments were obtained for the different features and the overall portal based on the following 0-100 scale:
0 Worse score possible—little evidence of excellence—start over! This is not a good idea!
25 Below average---really needs a lot of work—students will be really turned off by it
50 Average—acceptable but nothing special—some students may or may not find it helpful
75 Above average---moving towards excellence/definitely has promise/students will want more
100 Best score possible---level of excellence---highly recommendable for students to use—students will love it!
Results
Table 1 shows the seven broad needs mostly described in student words that stood out based on written comments and group discussion. (Appendix A provides a more detailed description of student needs/wants/expectations).
Table 1: Student Identified Needs
1. “Lots of
stuff…thorough…have a reason to use it”
2. “Personal feel…not just a duplication” 3. “All right there” 4. “Easy, speedy, not annoying” 5. “Catching to the eye” 6. Staying connected and up-to-date 7. Easy to understand |
Table 2 provides a high level summary of the student’s assessment of the portal. It is clear that the portal still needs more development before students needs are met. In fact, students provided many ideas of how the portal could be improved (see Appendices B-C). Overall, the participants of the focus groups thought that the portal has good potential, but not yet quite a “WOW.” This is also apparent by examining the average scores for the entire portal and for each major tab as shown in the table below. Most of the students who participated in the focus groups are not using the portal as their main entry point to the Internet, nor are they using the portal very frequently. This may have something to say about the portal’s attraction for daily use by students.
What appears to be missing for many of the students is the following:
· Interesting and engaging appearance
· Content or features that attracts students to use the portal on a daily basis
· More personalization of the portal
· Information that they cannot already obtain from current existing links
There were some students who think there is something still
missing but not able to put their fingers on what is missing.
Table 2: Student Assessment of Portal:
|
Portal Feature |
Average Score |
Key Improvements Identified for Future Portal Version |
Overall Assessment |
76 |
*Appearance, originality *Reason to use it on a daily basis *More personal *Calendar, web-based e-mail *Make some features clearer *Expanded Tutorial/HELP/FAQ *Better login features *More features and links *Links back to tabs *Eliminate useless links |
|
My Front Page |
76 |
*Color schemes, catchier, fun *More names *More features *Smaller modules (e.g. weather) |
|
Academic |
85 |
*Links to all courses and course info *Links to advisor e-mail and key info *Accurate information |
|
Calendar |
65 |
*Personalized, expanded calendar *Working links *Fit all content to screen *Eliminate extraneous information |
|
Library |
81 |
*Working links *More features *Less clutter, loading issues |
|
Campus |
71 |
*More features—clubs/organizations *More links |
|
Financial |
69 |
*Unnecessary for some students? *More personal financial information about their grants, tuition, etc. *Returning to portal home page *More features |
|
My Record |
77 |
*More features/information *Working links *Readability issues *Less reproduction of EASI |
Future plans for the portal were described to the focus groups (web-based e-mail, on-line registration, advisor e-mail, improved calendar, more financial account information). There was some evidence to suggest that student assessment of the portal would increase dramatically (90-95%) if all what is planned in the future with the portal actually occurs.

Table 3:
The results from the Fall focus groups comprised of biology students provide some evidence to suggest that the My UW-Madison student portal is promising and holds potential. These results confirm what previous student interviews and focus groups have concluded. However, the portal has key features that are missing or need enhancement for it to gain wider acceptance and use within the student population. These features include web-based e-mail, personalized calendar and online registration. They also include making the portal more attractive and adding features that attract students to want to use it as a port of entry on a daily basis.
The following are recommendations:
1. Wait for full
release of the portal until more key features can be incorporated into the
portal.
The danger of releasing a product that still has some key features missing is that an unfinished product may leave a negative impression with students and it may be hard to “win them back” after the portal has been significantly improved. Key features include web-based e-mail and a personalized calendar.
2. Refine the portal
to make it more attractive, engaging and desirable to be used on a daily basis
by students and as a port of entry to the Internet. However, aim at achieving a balance between
student needs, campus needs and available resources.
It is important to consider student needs in the design of the portal. This includes looking at the color scheme and design in addition to identifying what daily pieces of information might attract students on a daily basis (i.e. news, horoscope, stock prices, etc.). However, not all features or options may be feasible and thus it is important to obtain a balance between student needs and other considerations such as campus needs and available resources.
3. Address all
additional content-related improvement issues raised by the students..
It is clear that the content-related issues such as course and advisor information organized in a meaningful way is important for students. There are many improvements that can be followed up from the focus groups. In addition, there were several error-related issues that may be relatively easy to fix that are identified in the appendices of this report.
4. Investigate more
thoroughly other commercial portals such as Yahoo to see what we could learn
from them.
At least two focus group participants mentioned that they were using the Yahoo portal, yet were only using the My UW-Madison portal sporadically. It appears that we could learn from other portal offerings and designs.
5. Continue to plan
more ways to obtain student feedback in the full development of the portal.
If students are to use the portal, continuing to ask for ways to obtain student opinion using different formats (focus groups, feedback button, e-mail surveys, individual interviews) about the portal is important. Also important is identify what the “something missing” is for students using the portal.
6. Develop a
promotional and education plan for more extensive use of the portal by
students.
7. Commit serious
resources to deliver a portal that will obtain a high level of excellence.
Appendix A:
Summary of Student Needs,
Technical Requirements and Portal Status
(See other document for
Appendix A)
Appendix B:
Student Written Comments
-Course pages of the classes I am in currently
-Biology related opportunities, i.e. research opportunities, internships
-In-depth course descriptions of classes I may want to take in the future
-Contain all I need for bio-classes (course material/syllabus/) course descriptions
-Set my own bookmarks
-Links to other UW pages (EASI, libraries)
-An easy access point to various components of the UW-Madison website. This includes course information and webpages. I also want to see other features such as online web access to campus e-mail. Another feature I hope to see is a section for internet bookmarks (import from computer)
-Give class list but also give link to that homesite
-Way to access my records and get to EASI
-Individual calendar I can fill in
-More personal page than www.wisc.edu but have similar info
-E-mail access
-I had no expectations for “My UW-Madison.” I would want a place connecting the features of other UW sites, but definitely incorporating new features.
-place to connect to all websites instantly
-place for important phone numbers/mail contacts
-place to keep academic records (perhaps DARS access) quickly
-place to do library research/web research with home page
-Easy access to the types of resources a biology major student needs (direction in advising, course info, major requirements)
-Ability to personalize the website—to be able to highlight things I need/use most
-A calendar of events/seminars that are related to my field of study
-Easy to use/navigate and operate
-an overall resource to UW Madison website
-bring together all the aspects of the regular homepage, the EASI system, also class and personal info along with personal interests and browsing habits
-replace current e-mail system and make a web-based e-mail
-automatic login when launched
-integration of web based education needs, such as the current WebCt and the free online courses offered through DoIT for students
-I expect/want My UW-Madison to be up to date, work properly when I use it. It would be great if it had links to all my classes.
-help me find research opportunities on campus
-tell what’s going on in the biology major
-if people are coming to speak
-tell what professors are working on
Briefly describe how you currently use the “My UW-Madison” portal. Also describe any difficulties encountered so far.
-To get to my chemistry course page
-To check the weather when I get up—It’s the only bookmark I have that shows this.
-general searches
-course info
-union events
-Right now “My UW-Madison” serves as another link in my bookmarks. Visited occasionally when I need to look up something quickly.
-There’s no easy way to get back to “home page” once go to other links
-I have used it to look at biology courses—really nice how it is all right there
-I use the portal sporadically mostly for the weather and the “My Record” section. The only problem so far has been forgetting my password.
-I really haven’t used it because don’t know enough about it.
-I have not used it much (couple of times)…I surfed around and noticed that it led to a lot of dead ends (maybe that’s my fault, maybe I need to personalize it more). I did enjoy the section that allowed me to look up course in my field and get a description of them.
-My usage has increased as links become working. I currently use it as my home page and search engine through the info on UW’s website.
-I use it as a directory, sometimes for weather, to check my record, to check the academic calendar and also to find out more about the biology classes. A couple of times the weather function hasn’t been working. No advisor.
-weather-slow to bring things up—too many graphics
-started to look for jobs with it
-offers weather and bookmark saves
-search UW Madison web servers
-news headlines
Fatima (-)
-color scheme needs to be more attractive – maybe with Bucky or campus pictures
-change order of panels
-more options (that change daily), not just UW Madison
-make add/delete module more clear
Angie (+) (75)
-directory
-bookmarks
Angie (-)
-better search engine (choose which we prefer?)
-news headlines (national)
-catchy items (today in history, birthdays…)
Ken (+) 75
-weather, news, and search engines (campus phonebook and UW-Madison) are excellent
Ken (-)
-more features such as personalized calendar, reminders, events (national, world wide, in history), horoscope (fun and interesting items)
Meridith (+) 70
-search engine right there
-campus phone book
-very straight forward
Meridith (-)
-news option outside of Madison
-maybe even something fun like a quote of the day, horoscope, joke
Sarah (+) 85
-weather and phonebook
Sarah (-)
-more cities—Menasha, WI
-national news
-athletics headlines and then link (like UW headlines)
Shannon (+) (90)
-love the connections to other websites
-like “contact” idea of front page—where do you want to go, what do you need…
-attractive site with red
Shannon (-)
-none
Mike (+) 75
-presented well in an organized fashion
-the “search” area is really good-this allows the student to go directly to what they need
-weather is good, but…..(see comments below)
-phonebook is useful as well
Mike (-)
-I think that it should be suggested to go immediately to HELP once logged on—this would give the student a better idea of what the site/portal is all about
-Weather seems a bit out of place and random…might want to add more things of that nature
-add more to the first page!
Scott (+) 75
-the search engine over all of the wisc.edu system
-ease of access to information
Scott (-)
-colors
-appearance
-originality
Myrra (+) 75
-weather is good
-directory convenient
Myrra (-)
-spice up the page a bit, maybe new colors or pictures
Jonathan (+) 70
-has potential to let me customize it however I want
Jonathan (-)
-more modules, not just things around campus but the ability to put on like stock quotes or things to that nature
Fatima (+) (85)
-schedule available
-many academic resources available
Fatima (-)
-make add/delete modules more clear—there’s more for this tab
-CALS and L&S homepage links
-provide more course pages
-place where professors can list availabilities for research
Angie (+) (100)
-class list (links to bio courses)
-course info
-undergrad info
Angie (-)
-none
Ken (+) 90
-research opportunities is very nice
-Easy to access to course list is very helpful
Ken (-)
-more personable feel to some of the modules such as career information, etc., ..customized to one’s profile—add course web page links.
Meridith (+) 85
-really like how all pages concerning my major are right there
-reminds who my advisor is
-timetable there
Meridith (-)
-missing biology home page
Sarah (+) 75
-link to course pages (when they work)
Sarah (-)
-link to advisor e-mail and other info (address)
-add biology homepage
-timetable/catalogue link?
Shannon (+) 80
-like the bio section cut out but you have the option to view all
Shannon (-)
-advisor should be linked. I do have one and she is not listed. Would be very convenient say for appointments and scheduling.
Mike (+) 85
-I like the timetable
-LOVE the quick links to the course info (expand this, add links to where one can find their major requirements)
-Advising tool kit is solid and a good idea, but needs to have….(see comments below)
Mike (-)
-I would not have any use for my current class schedule…I am confused as to how to personalize it and why one would
-advising area should have some quick tips as well as the phone numbers to all of the major advising services/areas
Scott (+) 75
-class list with links to course homepages
-current advisor info
-ability to browse research opportunities
Scott (-)
-would like the advisor box to link to an e-mail address
-update links to course homepages
-update link of biology page to the new biology major’s page (through CALS)
Myrra (+) 80
-good that major course information is there
Myrra (-)
-more links to classes
Jonathan (+) 90
-points me right to the place I want to go
Jonathan (-)
-modules could have a description in add/delete section
Calendar
(Scores: 70, 85, 65, 70, 50, 70, 60, 70, 65 40—Average: 64.5)
Fatima (+) 70
-current academic year look into future years
-registrar calendar
Fatima (-)
-more news
-why all the previous years?
-personal calendar section
Angie (+) 85
-academic calendar for future years
Angie (-)
-have my own personal calendar available
Ken (+) 65
-academic calendars are very easily accessible and helpful
Ken (-)
-office of registrar calendar of events displays HTML code
-some modules are very long, a good idea would be to shorten the length. Fit all content to screen (no horizontal scrolling), a day-by-day event guide would be nice.
Meridith (+) 70
-gives you academic calendar and news that applys to me
Meridith (-)
-personal calendar
-listed in a calendar way
Sarah (+) 50
-bio news is helpful/interesting
Sarah (-)
-why do we need calendars from 1988?
Shannon (+) 70
-the commencement section all set up (from general info to ordering attire)—everything covered
Shannon (-)
-none
Mike (+) 60
-both sections are useful to students
-has a lot of promise though
Mike (-)
-don’t use most of the calendars (past ones)
-should have an expanded “upcoming events” section. Would love to see an actual calendar with a list of seminars/speakers of each day that relate to my field
-should include a calendar that the student can personalize—a pocket calendar of sorts and it should include overall important dates of the university or of their major or clubs they are in
Scott (+) 70
-none
Scott (-)
-academic calendars do not need to be listed back to 1989—makes modules too big.
-would like to be able to export my calendar from office 2000 (or if others use differently) and have it available online—“personalizing it.”
Myrra (+) 65
-easily accessible info
Myrra (-)
-have current semester calendar already opened as well as links to other calendars
-in current format does it deserve its own tab?
Jonathan (+) 40
-has news and upcoming events
Jonathan (-)
-new and events should be on front first page
(Scores: 70,
80, 90, 60, 75, 90, 75, 85, 85, 95—Average: 80.5)
-writing center link
-MadCat availability
Fatima (-)
-Science’s next wave---what is it?
-list of libraries on campus with times open
Angie (+) 80
-MadCat/journal search link
Angie (-)
-different Research databases (more)
Ken (+) 90
-the MadCat access has been very helpful. This would be one of the main features I would use it for.
Ken (-)
-A module with checked out books, holds, etc. would be a great feature. Also, if possible, be able to track status of books (checks out, in? etc.)
Meridth (+) 60
-most things I’d need from library are there
-I like the Scientist
Meridtih (-)
-Science’s Nextwave doesn’t’ work
Sarah (+) 75
-MadCat convenient
-link to library hours
Sarah (-)
-none
Shannon (+) 90
-search station excellent
-many venues covered—takes job of going to library to research
Shannon (-)
-none
Mike (+) 75
-this is a nice link to a site that is highly used by science students
-I like the bio resources guide—I was unaware of this and looking forward to using it
-like the course information section
Mike (-)
-the jobs and funding section of
the resource guide seems a bit out of place
Scott (+) 85
-direct portal to MadCat
-the databases and e-journals available
Scott (-)
-Science’s Next Wave module still not working
-overall loading of page is slow
Myrra (+) 85
-thorough
-nice to have biology specific library links
Myrra (-)
-page is somewhat cluttered
Jonathan (+) 95
-very easy to find library materials in UW Madison library
Jonathan (-)
-none
Campus Life
(Scores:80, 90, 50, 50, 70, 70, 75, 85, 50, 85—Average: 70.5)
-? Organizations
-TITU
-housing listings
Fatima (-)
-add campus news here
Angie (+) 90
-off campus housing
-union events
Angie (-)
-include map (doesn’t work)—campus buildings, Madison area
-news events
Ken (+) 50
-none
Ken (-)
-not very helpful module.
To me just a tab with links.
-would like to see actual events, etc., on campus pertaining to the current day. A module with clubs/organization info would be great
Meridth (+) 50
-TITU is very helpful
-computing guide nice
Meridith (-)
-local events happening in month
-links to renting sites (where can actually look for house/apt.)
-as well as relevant or frequently asked about laws/regulations regarding housing (off campus)
Sarah (+) 70
-TITU link
-RSO directory
Sarah (-)
-in this or calendar—list of non-union events with links
Shannon (+) 70
-like the TITU section very convenient
-like the help section—DoIT, etc.
Shannon (-)
-none
Mike (+) 75
-like the TITU link and the student organizations link
Mike (-)
-needs to have more…campus events, etc.
-all the computer stuff is somewhat useless to me, and doesn’t all seem to fit under “campus life.”
Scott (+) 85
-computing guide
-escape calendar
-Digital Cardinal
Scott (-)
-would like to see a link to student radio station, they broadcast on the web
Myrra (+) 50
-direct links to info
Myrra (-)
-have the days union/campus events open upon entering page
-computing guide need not take up so much room
-add link to newspapers/articles
Jonathan (+) 85
-nice quick links to Union activities
Jonathan (-)
-more campus activities—like what’s going on at humanities or stuff like that—plays, concerts, etc, sports
Financial Tab
(Scores:60, 85, 85, 95, 50, 75, 70, 20, 70, 75—Average: 68.5)
Fatima (+) 60
-office of financial aid
-lots of links
Fatima (-)
-kind of unnecessary—don’t think many students would be interested in
Angie (+) 85
-job search
-scholarship opportunities
Angie (-)
-?find out tuition bills
-info on tuition rates/housing rates
Ken (+) 85
-the search function for the student job center is great!
Ken (-)
-the only suggestion I have is the option to view one’s financial aid profile
Meridith (+) 95
-like everything on it
Meridith (-)
-none
Sarah (+) 50
-none
Sarah (-)
-back from financial services doesn’t work
Shannon (+) 75
-great section that covers many venues from getting jobs to paying for tuition to student awards
Shannon (-)
-can you balance my checkbook?
-future costs-additional costs
Mike (+) 70
-think the scholarship links are really useful…expand that as much as possible
Mike (-)
-could use estimated future tuition costs or costs of various programs in the school
-so much in the other modules—needs to be brought to attention that that is an option
Scott (+) 20
-none
Scott (-)
-find this tab about useless, could be integrated into another tab
Myrra (+) 70
-cool that job center is there
-good to have links to scholarship opportunities
Myrra (-)
-could add links to specific job listings
-job center search not that convenient
Jonathan (+) 75
-easy place to start looking for jobs, scholarships
Jonathan (-)
-include research opp in jobs
My Record Tab
(Scores:90, 100, 95, 75, 90, 80, 60, 70, 90, 15—Average: 76.5)
Fatima (+) 90
-course grades
Fatima (-)
-change course grades to course
listing or another
Angie (+) 100
-shows course listing and EASI info
-printer friendly view—good to print records
Angie (-)
-DARS reports?
Ken (+) 95
-course grades is a nice accessible feature. It is preferable over EASI.
Ken (-)
-Javascript error when
trying to return to the layout page after trying to delete an “unremovable”
module. Why are some modules
unremovable? Registration date would be
a recommended module. Incorporate more
features of EASI.
Meridith (+) 75
-good info and good way to check address info (sometimes
hard to do on EASI)
Meridith (-)
-course grades a bit hard to read
-access to other EASI things like
registration dates
Sarah (+) 90
-great to have to of this in one place
Sarah (-)
-none
Shannon (+) 80
-none
Shannon (-)
-would like DARS report listed for convenience
-would be nice to be able to
access EASI directly from this page
Mike (+) 60
-nice to have it all there and it is convenient
Mike (-)
-basically, it is only a reproduction of EASI
-could be expanded more
Scott (+70)
-quick look to see record
-quick look to see the info that EASI has recorded for you
Scott (-)
-ability to change info on EASI,
making it aweb based tool
Myrra (+) 90
-course grade lists very convenient (much clearer than
earlier in the semester)
-postal addresses clear and convenient to use
-print link for course grades great
Myrra (-)
-none
Jonathan (+) 15
-looks
like EASI
Jonathan (-)
-don’t use really
-it’s just EASI split up
-not necessary
Other Features
Fatima (+)
-login/logout 75—easy, good
-add/delete 50
-help 50 –good FAQs
-personalize 50
choice for color scheme
-feedback –fine
Fatima (-)
-add/delete—needs to be more clear
-help—more technical support/advice
-personalize—more graphics, etc.
Angie (+)
-login/logout—100—easy, appears on page clearly
-add/delete—75—easy to use
-help-75—commonly asked questions
-personalize—50—can change password
-feedback-50-direct link to e-mail address
Angie (-)
-add/delete—more options?
-help—link to DoIT site
-personalize—more color schemas/layout options, import own
links
-feedback—show other comments?
What is being worked on?
Ken (+)
-add/delete—75—very easy and simple
-help—90—e-mail listing
-personalize—65
feedback—100
Ken (-)
-login/logout—it would be nice to not have to login
everytime on the same computer
-add/delete—to indicate which modules are
“unremovable.” Weather database is quite
large and the list
format is undesirable. A search
type format would be much better.
-help—a more extensive FAQ section—a message board where
questions can be posted and answered
-personalize—more color schemes.
Meridith (+)
-login/logout--100
-add/delete—100—very easy to understand
-help-100—does what need to
-personalize--50
-feedback 100-fine
Meridith (-)
-login/logout—may be bigger logo or different color so you
remember to do at end of session
-personalize—doesn’t really allow
you to personalize too many superficial details
Sarah (+)
-login—75—info is secure
-help-answers to all major questions—link to get more help
-personalize—75
Sarah (-)
-login—a way to get forgotten passwords/auto-login
-personalize—more features—more
colors?
Shannon (+)
-login—easy
-add/delete—great for customizing, personalizing for index
Shannon (-)
-login—perhaps
-personalize—not impressed with ability
to alter colors
Scott (+)
-none
Scott (-)
-login-85
-add/delete—85
-help-100
-personalize--70—needs more choices—too drab and antiquated
look
-feedback ---100
Myrra (+)
-login-75-simple to use
-add/delete—easy to use
-help—good to have e-mail assistance
Myrra (-)
-login-not visually stimulating
-help-need link back to tabs
Jonathan (+)
-login-50-like any other login
-add/delete-65-easy to use
Jonathan (-)
-add/delete—more options/hides many things—doesn’t catch eye
Overall (Scores:75, 80, 77.5, 67.5, 75, 80, 75, 85, 75, 70—Average: 76)
Fatima 75
-design—needs to be more attractive—graphics
-navigation—speed is excellent
-content—thourough, lots of stuff
Angie (80)
-design—layout easy to navigate and tabs very good, color attractive—school colors, homepage link change at top of screen “My UW-Madison.”
-navigation—quick response
-content-tabs make main information topics clearly visible
-pluses—calendars—Union events, link to EASI info, course info
Ken (75-80)
Merdith (65-70)
-design—
-the info is easy to change but it would be nice to change the color (use Bucky or red & white rather than burgundy
-tabs are nice
-like how everything I’d usually need in one place
-like how if I zip something it stays that way even if I move to a different section
-navigation
-pretty slow response time for making changes
-need a “home” button to return to My Madison page!
-Content
-other then my course grade a bit hard to read, everything else seemed fine
-really need access to e-mail
-Pluses
-biology course info and job listings
-time table
-puts many things I’d use right together
-Problems
-really need a way to get back to pages, even when go to things like feedback or help there’s no button to click to get to homepage right away. Very annoying!
Sarah (75)
-design—tabs work well, more options for colors?
-pluses—my record, front page
Shannon 80
-design—very catchy design—like the boldness, the red
-navigation-easy to navigate but so much information to get through which is great once it is learned
-problems—would love a calendar that I can create and add to/how about a place under financial tab to keep track of finances/don’t need useless calendars 1988-1996
Mike (75—a lot of promise)
-design
-very attrractive and well laid out..not too flashy, to the point
-tabs are useful, they should be highlighted better—they are what is EASIest about the portal
-navigation
-speed is excellent and compared to many other websites I use
-easy to navigate with the tabs…a bit confusing at times, but once used more, it is easy
-content
-the HELP feature should be utilized immediately and have directions as to how it works and the overall “offerings” of the portal
-pluses
-weather
-easy links to directories, course info, library system, TITU, etc.—has a lot to offer
-a lot there that is important to me--- NICE TO HAVE IT ALL IN ONE AREA
-problems
-needs a more personalized calendar w/ upcoming and weekly events…I would use something like this a lot!
-drop the old calendars of semesters—somewhat useless
-some links are useless—really focus each tab more
*have add/delete module more obvious—that is a huge tool that is not obvious to the user
Scott 85
-overall—needs to be flashier/more of a new look and not a copy of wisc.edu’s page design
-design-
-easy to use, drab to look at
-layout is nice
-readability good
-colors, graphics need to change
-a random picture do go along with tab or info under tab would be nice
-navigation
-only a few broken links
-support has been great
-would like an auto login with a cookie stored on user’s system
-content—
-necessary info easy to get to and use
-problems-
-drop financial tab or integrate it into another tab leaving room for a new
Myrra 75
-design-
-could use some campus pictures, maroon/red color good, gold/yellow color kind of bad
-navigation-
-navigation is easy/speedy
-content
-some topics given a lot of room and links though they aren’t that
useful or frequently used
-pluses
-My Record is great
-I don’t use the library function that often so perhaps less effort could be devoted to it although do not eliminate it front page is getting there.
Jonathan 70
- Use calendar, record, weather
-front page is getting there
-design-be able to change color would be nice, personalize color, more than 2
-navigation-weather slow—too many graphics—links to graphics better—more updates for current temp-time-temp taken
-problems-put in a tutorial of the basic options
How valuable is the biology specific content included in the My UW Madison portal?
Do you think students
in general will want to use the My UW Madison portal as it now stands? Why or why not?
Angie—
-biology specific content—good for gathering course information
-student use—yes, puts much academic info in one place, also include calendars
Meridith—
-biology specific content—very, I like it a lot
-use—If you allow personalization more I think more people will want to use it because it has all info pertinent to you right there.
Sarah—
-biology content—there is a lot of information I didn’t know
how to get otherwise. Please add biology major webpage.
-use—as it stands now, not much new information is presented. With future plans enacted, this will be very helpful.
Shannon—
-biology specific content—valuable definitely! Good for scheduling, opportunities in major possible career opportunities, research, etc., biology resource section great
-use-yes, because it has many great links and definitely looks good for the future
Mike
-biology content—bio resource guide is excellent! Haven’t quite seen all the specific stuff out there—looking forward to finding it
-use-Yes, it has a lot of useful info and links right in one site—has a lot of potential
Scott
-biology content—very –I enjoy looking through information relevant to my major that spans across many different aspects of it
-use-yes, ability to customize and deliver content they want would be really well received
Myrra
-biology content—very valuable
-use-no, but the
changes mentioned would make it very useful
Background
Fatima
-experienced internet user
-very rarely uses
portal
-doesn’t use portal to start up
-uses Netscape
-sophomore, female
----
Angie
-experienced
-occasional user
-doesn’t use portal
to start up
-PC
-Netscape comm. 4.7
-senior, female
--
-power user
-sporadically
-doesn’t use as start page
-uses PC and MAC
-Netscape and explorer
-junior, male
--
Meridith
-novice
-sporadically
-doesn’t use as start
page
-MAC
-Netscape
-senior, female
--
Sarah
-experienced
-sporadically
-Doesn’t use as start
page
-PC
-explorer
-sophomore, female
--
Shannon
-experienced
-very rarely
-doesn’t use to start
-PC
-Netscape
-senior, female
--
-experienced
-sporadically
-doesn’t use to start
-PC
-Netscape
-junior, male
--
Scott
-power user
-frequently
-DOES use it as start page
-PC
-Internet Explorer 5.5
-senior, male
--
Myrra
-experienced
-occasionally
-doesn’t use it as
start page
-PC
-Netscape
-senior, female
--
Jonathan
-experienced
-occasionally
-doesn’t use it as
start page
-PC
-internet explorer
-sophomore, male
Appendix C:
Student Group
Discussion
-course web pages
-job opportunities on campus for biology students
-personal calendar
-course web pages
-set own bookmarks
-more links to other websites like library
-course web pages
-import bookmarks from computer
-access to campus e-mail
-linking back to My UW from external sources
-more access to EASI
-course webpage
-easy access to e-mail
-calendar—how about a calendar for yourself--personal
-weather forecast and address and course info
-will see—only uses computer for e-mail now
-surf and look at course descriptions (academic)
-not so much duplication of current UW website (but tabs are easier to use in the portal)
-combine EASI with this
-automatic login
-directory
-weather function
-how record is looking
-weather
-jobs and research opps around campus
-quick link to Union activities
(this is all quicker than through UW webpage)
Briefly describe how you currently use the “My UW-Madison” portal. Also describe any difficulties encountered so far.
-calendar
-EASI—checking credits, it is better than EASI
-journals and searches
-listing of events in union
-don’t use it that much—have been using Yahoo for about a year now (for some of its features like calendar, e-mail, news)
Difficulties----weather (loading time)—using internet explorer---
-biology job openings
-course listings
Difficulties—getting back to My UW Madison from a more direct way than having to use back key
-using it more but not frequently (off and on)—no reason to use it
-haven’t really used it—no computer at home
-not frequently at first but now frequently
Difficulties: leads to a lot of dead ends---incomplete?
-not frequently at the beginning but now fairly frequently
Difficulties: links not functioning in the beginning but now resolved
-sporadic use—when worried about classes
Difficulties: weather function off, her record is slightly off, advisor’s name missing
-every now and then
Difficulties: at beginning of semester, some links not working (e.g. weather)
-appearance is too formal—make it more fun—have the horoscope, for example
-there are some confusing modules (Java script errors)
-personalize more—
-settings are not what thought to would be
-more color schemes and graphics and Wisconsin background
-more flashy
-highlight add/delete key more
-missing some information for some people
-doesn’t give you something you need on a daily basis
-some trouble finding information—knowing how to use it
-store passwords like other portals
-make logout button more visible
-has potential and promise
-personalize UW site more
-calendar—export to website--interactive
-advisor link
-not first place she would look for info
-needs tutorial (HELP function not very encompassing)
-Add/delete key not very visible
-have desk top calendar look
Strengths:
Features/Content
-Search engine is helpful
-Campus phone directory
-Weather
-Job center right there
-School directory
-Schedule—biology course information
-Academic calendar right there—looking into the future and back
-Madcat right there—search links
-Wisconsin Job Center
-Benchmarks—open up to a separate screen
-Links to undergrad info and class list
-Academic calendar and future
-Job search
-Course listings and printer option
-Class information right there
-Biology news and upcoming events
-Links appear to be fixed now
-Lots of options for My Front Page
-Course informaton/online course catalog
-Resource guide
-Search engine, phone book
-All things in one place in My Front Page
-Biology resources
-Computing Guide
-Library covers everything
-Academic—quick links/tool kit—helpful links
-Bio resource guide
-Global gateway
-Library is thorough/biology links
-Scholarship information useful
-Everything in one place
-Print link good in My Record
Appearance
-Logout button more visible
-Make student resource links more interesting—better appearance
Features/Content
-Store password like other portals
-Daily weather forecast
-Calendar—daily/weekly/more personalized calendar (box drawing)
-Have due dates for books
-Personalization options---for financial aid profile/job listings
-more news
-Undergrad research opps on campus
-Course grids
-Map of city with events
-My tuition bill—personalize more/tuition rates
-Financial tab is useless
-My front tab—web-based e-mail
-Weather out of place---
-News events of the day
-Utilize the My Front page more
-Advisor e-mail
-Ability to change things (ex: My Record)
-Have advisor linked to e-mail and homepage
-Have campus calendar of events
-Current academic calendar---does it deserve its own tab?
-Have more direct links to newspapers and articles
-Nothing in financial to use---would like to see tuition costs—scholarship info helpful
-Duplication of EASI system in My Record---can go to EASI instead
-List DARS report
-Access EASI
-Eliminate extraneous information (too much historical calendars)
-Updating course homepage
-Calendar—commencement is important
-Balancing checking is important in financial
-Include more stuff in campus life tab
-Expand academic a bit—add links—requirements for major—DARS report—quick links to phone numbers—my academic advisor
-Have directions to tutorial---learning HOW to personalize
-News and events should be on My Front Page
-My Record tab is obsolete
-My Front page—can’t add things from outside sources—would like to have more options—fonts blend together too much
Trouble with Links or Missing Links
-Missing links to some courses
-Cals & L&S & biology homepage
-Links to other databases
-Some trouble with links (Science’s New Wave)
-Off campus links to housing
-Can’t check back EASIly to first page
-Links not working in Academic Tab—no link to biology home page
-Links needed in financial