Prepared by Brian Rust
And Elizabeth Curran,
DoIT Communications
Division of Information Technology
University of Wisconsin-Madison
Report Completed: January 30, 2008
Questions Asked of All Audiences
Questions Asked of Faculty/Instructional Staff
DoIT Communications created and implemented a web-based survey on My UW-Madison use and preferences. Samples of 1,200 students, 1,200 staff, 1,200 faculty/instructional staff, and 350 advisors were randomly drawn from the University of Wisconsin-Madison’s ISIS and LDAP campus databases. On October 29, 2007 an initial e-mail message invited participation in the online survey. Three follow-up reminder messages were sent in the weeks that followed. Of those contacted, 176 students, 197 faculty/instructional staff, 272 staff, and 61 advisors completed the survey, yielding the following response rates: 15% for students, 16% for faculty/ instructional staff, 23% for staff, and 17% for advisors.
All audiences received the same general questions. Several questions were unique to each audience. Students completing the survey were fairly evenly distributed among class standings.
82% of Staff and 57% of Faculty would like access to Wi. Retirement System info in My UW.
34% of Faculty and 36% of Students would like to be able to minimize module sizes.
Of all the words used to describe My UW, the most popular was “Useful” (9-18%). Other answers ranged from “OK” to “Convenient” to “Clumsy.”
Most respondents (39-52%) said they know they can customize content, but choose not to.
Most prefer to learn about My UW via email, news on login page, or “just see it and start using it.”
Students are far more satisfied with My UW performance than any other audience.
Two-thirds of all users consider themselves “Intermediate” level computer users. More students said they were “Novice” users (11%) than any other audience.
Only 10-15% use the My Page tab. 15-23% said they “don’t know.”
30% want tuition/billing/financial info shared with their parent/designee.
22% want class schedule shared.
16% said they want navigation buttons in Student Center; 16% think it’s fine as is.
90% don’t know what My Demo is.
46% want the DARS report link to go directly to the DARS page.
46% said they don’t use the Advising Resources links because the content is not useful to them.
25% say various aspects of the class rosters are cumbersome.
72% say they do not use Faculty Center because they are not aware of it.
92% report using Class Roster
79% use Grades
73% use ‘Email Classlist’
56% use the Timetable
36% access Library Reserves
No unique questions. Their responses are included in the “all four” noted above.
1. Which of the following general resources do you use regularly in My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
WiscMail |
32% |
56% |
69% |
91% |
|
Timetable |
5% |
66% |
19% |
67% |
|
Libraries |
12% |
57% |
28% |
41% |
|
Help Desk for Campus IT |
68% |
14% |
13% |
4% |
|
Campus News & Events |
25% |
24% |
27% |
20% |
|
Weather |
68% |
7% |
6% |
14% |
|
My WebSpace |
0% |
31% |
34% |
27% |
|
WiscCal |
16% |
18% |
30% |
5% |
|
Lost & Found |
45% |
1% |
0% |
1% |
2a. How would you rate My UW ease of use for organization/navigation?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Neutral |
58% |
37% |
40% |
30% |
|
Easy |
16% |
34% |
46% |
51% |
|
Difficult |
22% |
20% |
7% |
9% |
|
Very Easy |
2% |
6% |
17% |
9% |
|
Very Difficult |
2% |
3% |
1% |
1% |
2b. How would you rate My UW ease of use for finding what you need?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Easy |
37% |
32% |
38% |
46% |
|
Neutral |
36% |
36% |
40% |
30% |
|
Difficult |
25% |
23% |
14% |
15% |
|
Very Easy |
0% |
6% |
7% |
8% |
|
Very Difficult |
2% |
3% |
0% |
2% |
2c. How would you rate My UW ease of use for ability to customize?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Neutral |
42% |
54% |
62% |
30% |
|
Easy |
38% |
20% |
25% |
51% |
|
Difficult |
13% |
16% |
8% |
9% |
|
Very Easy |
5% |
5% |
3% |
9% |
|
Very Difficult |
2% |
4% |
3% |
1% |
3. How often do you use My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Daily |
43% |
34% |
36% |
57% |
|
Weekly |
31% |
30% |
27% |
15% |
|
Only as needed |
11% |
21% |
25% |
12% |
|
Hourly |
13% |
9% |
3% |
11% |
|
Monthly |
2% |
5% |
8% |
4% |
4. Have you customized content (add, move, remove) in your My UW layout?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
No, but I knew I could |
43% |
47% |
52% |
39% |
|
Yes |
15% |
37% |
30% |
43% |
|
No, but I didn't know I could |
42% |
16% |
19% |
18% |
5. What else would you like to view or do in My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Content related to your program of study |
N/A |
N/A |
N/A |
80% |
|
Wisconsin Retirement Statement |
57% |
|
82% |
N/A |
|
Travel/Expense report |
57% |
|
49% |
N/A |
|
Content related to your other areas of interest |
N/A |
N/A |
N/A |
34% |
|
Ability to minimize modules |
27% |
34% |
19% |
36% |
|
Ability to rearrange tabs |
33% |
28% |
22% |
29% |
|
RSS feeds pertinent to your academic interests |
N/A |
N/A |
N/A |
26% |
|
Additional non-campus news/RSS feeds |
14% |
9% |
14% |
26% |
|
Additional campus news/RSS feeds |
10% |
9% |
19% |
22% |
|
Other |
|
|
9% |
|
|
Choose first tab |
|
3% |
|
|
5. Do you use the My Page tab?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
No |
73% |
73% |
70% |
68% |
|
I Don't Know |
16% |
16% |
15% |
23% |
|
Yes |
11% |
11% |
15% |
10% |
6. How would you improve My Page?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
I don't know |
|
24% |
30% |
41% |
|
I don't use it |
29% |
|
|
23% |
|
Make it the first tab |
|
24% |
|
|
|
I didn't know it existed |
|
|
9% |
|
|
It doesn't need improving |
|
|
|
8% |
7. Which of the following employee resources do you use regularly in My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Employee earnings statement |
98% |
96% |
99% |
N/A |
|
Benefits statement |
38% |
43% |
44% |
N/A |
|
Tax statement |
24% |
39% |
35% |
N/A |
8. Which of the following service resources have you used in My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
None of the above |
N/A |
93% |
|
N/A |
|
Financial Information Resources |
N/A |
5% |
55% |
N/A |
|
Requisition and Number Generator |
N/A |
2% |
54% |
N/A |
|
DoIT Departmental Consolidated Billing Invoice |
N/A |
2% |
48% |
N/A |
9. What one word describes My UW for you?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Useful |
11% |
12% |
9% |
18% |
|
OK |
9% |
|
6% |
|
|
Convenient |
|
5% |
8% |
7% |
|
Clumsy |
6% |
|
|
|
|
Handy |
6% |
|
|
|
|
Helpful |
6% |
4% |
|
|
|
Necessary |
|
|
4% |
4% |
|
Good |
|
|
4% |
|
|
Slow |
|
3% |
|
|
|
|
|
|
|
3% |
|
Resource |
|
|
3% |
|
10. What, if anything, would you change about My UW?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Too much stuff, only show core work functions |
14% |
|
|
|
|
The faculty center is difficult to navigate |
14% |
|
|
|
|
Nothing |
|
5% |
19% |
|
|
Make log in last longer/Single log in |
19% |
7% |
2% |
|
|
Student |
|
|
|
9% |
|
Make faster |
|
8% |
|
|
|
Appearance too cluttered |
|
12% |
4% |
5% |
|
Make interface more intuitive |
|
7% |
|
|
|
Make it less cumbersome |
|
5% |
|
|
|
Training on My UW features |
|
|
5% |
|
|
Hard to find things, searches don't work well |
|
|
|
5% |
|
Integrate Learn@UW and My UW. |
|
5% |
|
4% |
|
Ability to change font/color/wallpaper |
|
|
|
4% |
|
Make |
|
|
|
4% |
|
WiscMail interface is slow and clunky |
|
|
3% |
|
|
More/better customization |
|
|
3% |
|
|
Too much clicking, allow me to choose the first page I see |
|
|
2% |
|
11. How do you learn about new My UW features?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Just see it & start using it |
82% |
77% |
59% |
79% |
|
|
18% |
11% |
33% |
28% |
|
A friend/classmate |
|
|
|
19% |
|
News on the login page |
14% |
14% |
15% |
13% |
|
A coworker |
4% |
16% |
18% |
|
|
Dept IT support person |
7% |
9% |
7% |
|
|
An instructor |
|
|
|
5% |
|
Other |
2% |
4% |
5% |
3% |
12. How would you like to learn about new My UW features?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
|
35% |
36% |
58% |
55% |
|
Just see it & start using it |
35% |
45% |
27% |
50% |
|
News on the login page |
35% |
29% |
39% |
38% |
|
Dept IT support person |
22% |
27% |
14% |
|
|
A friend/classmate |
|
|
|
15% |
|
An instructor |
|
|
|
10% |
|
Other |
8% |
4% |
5% |
1% |
|
A coworker |
0% |
9% |
3% |
|
13a. How would you rate My UW satisfaction for look and feel?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Satisfied |
51% |
40% |
48% |
48% |
|
Neutral |
32% |
37% |
37% |
30% |
|
Dissatisfied |
10% |
15% |
7% |
9% |
|
Very Satisfied |
3% |
6% |
7% |
11% |
|
Very Dissatisfied |
3% |
2% |
1% |
2% |
13b. How would you rate My UW satisfaction for performance?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Satisfied |
49% |
42% |
52% |
52% |
|
Neutral |
29% |
36% |
35% |
45% |
|
Very Satisfied |
10% |
8% |
7% |
11% |
|
Dissatisfied |
8% |
11% |
5% |
7% |
|
Very Dissatisfied |
3% |
3% |
1% |
4% |
13c. How would you rate My UW satisfaction overall?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Satisfied |
52% |
42% |
53% |
56% |
|
Neutral |
34% |
37% |
35% |
28% |
|
Very Satisfied |
5% |
8% |
6% |
9% |
|
Dissatisfied |
5% |
11% |
4% |
5% |
|
Very Dissatisfied |
3% |
2% |
2% |
2% |
14. What is your preferred web portal?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
|
32% |
47% |
53% |
54% |
|
I don't have one |
30% |
22% |
21% |
13% |
|
My UW |
23% |
13% |
11% |
14% |
|
Yahoo |
4% |
6% |
11% |
9% |
|
MSN |
5% |
3% |
5% |
4% |
|
Firefox |
4% |
|
|
|
15. How would you describe your computing expertise?
|
Response |
Advisor |
Faculty |
Staff |
Student |
|
Intermediate |
63% |
61% |
63% |
66% |
|
Power User |
28% |
31% |
24% |
22% |
|
Novice |
7% |
6% |
7% |
11% |
|
Other |
2% |
2% |
6% |
1% |
1.
The campus is considering a
project that would allow students to grant parents (or other designees) access to
information in the
|
Response |
Students |
|
None |
33% |
|
Tuition/Billing/Financial Info |
30% |
|
Class Schedule |
22% |
|
Grades |
14% |
|
Everything |
10% |
|
Addresses/Contact Info |
5% |
2. What comments do you have about the Student Center in general or any of the modules within the Student Center , such as Add a Class, Grades & Courses, Tuition Account Summary/Make a Payment, View Financial Aid, or Residency for Tuition?
|
Response |
Students |
|
Needs navigation buttons, like back and home |
16% |
|
I like it, it's fine, it's easy, etc. |
16% |
|
New timetable is bad, searching and adding classes poorly designed |
14% |
|
Too slow |
6% |
|
None |
5% |
|
Too many windows to open, make it a tab in My UW |
3% |
3. Why have you not used My Demo?
|
Response |
Students |
|
I do not know what it is |
90% |
|
I don't need it |
8% |
|
I don't have time |
1% |
|
I prefer a setup in which I can figure things out on my own |
1% |
Questions Asked of Advisors
1. Please enter any suggestions or comments you have about the Advisor services in My UW:
|
Response |
Advisors |
|
DARS report (not link to the DARS page) |
46% |
|
I have not found it useful. |
15% |
|
Contact information provided by students not accurate |
15% |
2. What other features and info would you like to see added to the Advisor view?
|
Response |
Advisors |
|
Not sure |
27% |
|
DARS report (not link to the DARS page) |
20% |
|
Student ID number |
13% |
|
Some way to report and if correct errors in my list of advisees |
13% |
3. Why did you not use either the Academic Advisors List of Advisees module or the Advisee Lookup module?
|
Response |
Advisors |
|
No useful content for me |
42% |
|
I am no longer an academic advisor |
16% |
|
Advisee list not accurate |
11% |
|
I don't do a lot of advising |
11% |
|
Not aware of it |
5% |
4. Why did you not use the Advising Resources module?
|
Response |
Advisors |
|
No useful content for me |
46% |
|
Not aware of it |
15% |
|
I am not an academic advisor |
12% |
|
I do not have the time to use it |
8% |
|
I know where to find my resources |
8% |
1.
Please enter any comments about
the
|
Response |
Faculty |
|
Class Rosters Cumbersome (Printing, exporting to Excel, uploading grades) |
25% |
|
navigation is cumbersome; it is not easy to move back and forth between different classes |
17% |
|
Too slow |
6% |
|
Integrate Faculty & Student center |
5% |
|
Icons are cryptic |
5% |
2.
What are the reasons you did not use the
Faculty
|
Response |
Faculty |
|
Not aware of it |
72% |
|
No useful content for me |
16% |
|
Other |
12% |
3. Which of the following instructor resources do you use regularly in My UW?
|
Response |
Faculty |
|
Class Roster |
92% |
|
Grades |
79% |
|
Obtain an Email Classlist |
73% |
|
Access the Timetable |
56% |
|
Access Library Reserves |
36% |
|
Teaching Resources |
24% |