2007 UW-Madison
Faculty/Staff Computing Survey Report
Report Completed: August 2007
Prepared by: Brian Rust
rust@doit.wisc.edu
Division of Information Technology
University of Wisconsin-Madison
Contents
I. Introduction
and Methodology
II. Summary
of Results
III.
Detailed Results
Questions
Computer
and Internet Use 1 - 12
Computer
Security 13
- 16
Wireless 17
- 18
Advice
and Training 19
- 22
Demographics
23
- 26
I. Introduction and Methodology
The 2007 UW-Madison Faculty/Staff Computing Survey was developed and implemented by the Division of Information Technology Communications Group. The primary purpose of the survey was to gauge usage and satisfaction of technology products and services available to faculty and staff on the UW-Madison campus. The information will be used to determine future decisions regarding products and services offered.
For the 2007 survey, a random sample of 1200 UW-Madison faculty, academic staff and classified staff were selected. They were sent an email invitation to participate in the survey. The survey was administered via WebSurvey@UW for the first time this year. After the initial mailing, the non-respondents were sent two follow-up email reminders. There was no incentive offered. Of the 1200 survey recipients, 349 responded resulting in a response rate of about 29%.
II. Summary of Results
•
Almost 60% use a laptop (29% in 2006); 49% use a cell phone (20%), 37%
use portable storage (22%), and 19% use an MP3 player (5%). Use of
Palm Pilots and PDAs continues to be negligible.
•
Most popular functions performed with these devices were email (98%),
data storage (81%), calendar/scheduling (64%), cell calls (49%), music
(35%), streaming video (26%), instant messaging (19%), wikis (9%), and
Voice Over IP/VoIP (4%).
•
When at home or away from their office, 32% connect via DSL, 24% cable
modem
(combined in 2006 these were 54%), 13% campus dial pool (23%), 9%
commercial
modem (14%), 9% wireless (down from 22%), and 9% “do not access” (9%).
•
Half the respondents do not know what WiscVPN is.
• About 70 percent were “satisfied” to “very
satisfied” with home/off-campus Internet
access.
• More than a third said their
home/off-campus internet access is slower than that on
campus.
• About 90% are very satisfied to satisfied
with the performance of their
direct campus net connection.
• Over 90% of faculty and staff say they use
My UW-Madison web portal; 58%
do administrative computing; 26% use
streaming music or video;
16% Instant Messaging; 15% research
applications over the Internet; 10% use Blogs, Wikis or VoIP.
• Most popular DoIT-provided services are My UW (94%), Help Desk (85%), WiscMail
(83%), and the Tech Store/Showroom (73%). The Tech Store had the highest mean
satisfaction score (4.1 on a 1-5 scale). My UW was next at 4.0.
• Over 86% say they never intentionally share their passwords.
• Mean satisfaction continues to be above 3.5 on a 1-5 scale for almost all DoIT
services.
III. Detailed results.
Computer
and Internet Use
1.
Which of the following do you use? (check all that apply)
The largest increase in use was cell
phones. Laptop ownership also took another big jump in the past year, while
desktop ownership remained strong. Note: some device names have changed
slightly from year to year.
|
|
Nov 2001 |
Nov 2002 |
Dec 2003 |
Jan 2005 |
Jan 2006 |
Jan 2007 |
|
Desktop/Fixed
machine |
85% |
88% |
92% |
94% |
94% |
94% |
|
Laptop/Portable
computer |
25% |
29% |
35% |
36% |
29% |
57% |
|
Portable storage
device |
-- |
-- |
13% |
18% |
22% |
37% |
|
Cell phone |
44% |
23% |
26% |
24% |
20% |
49% |
|
Handheld Internet
device (smart phone, etc.) |
15% |
20% |
24% |
22% |
18% |
11% |
|
MP3 player |
-- |
-- |
-- |
-- |
5% |
19% |
2. What
functions or activities do you perform with these products? (check all that apply)
Over 98% said they use email, then data storage
(81%), Calendaring/ Scheduling (64%), Cell Phone calls (49%), Music (35%),
Streaming Video (26%), IM (19%), Wiki/Blog (9%), and VoIP calls (4%).
3. Are
there any IT functions or activities you would like to do that are
not available to you?
Responses
to this open-ended question varied widely, with “nothing” as
the most
popular.
4.
When you are at home or off-campus, what is your primary method of accessing
the Internet? (check one)
Commercial Broadband (split between
DSL and Cable modem) was once again the favorite for off-campus service (56%
overall). Dial-in use continued to decline. Surprisingly, wireless use declined
from the previous year, possibly due to the question being asked in a slightly
different way from 2006.
|
|
Jan 2006 |
Jan 2007 |
|
Commercial
Broadband (DSL or cable modem) |
54% |
32% DSL |
|
24% Cable |
||
|
Campus dial-in
modem pool |
23% |
13% |
|
Wireless |
22% |
9% |
|
Dial-in Modem
using a commercial Internet service provider (e.g., AOL, TDS, etc.) |
14% |
9% |
|
I do not connect
to the Internet at home or away from UW-Madison |
9% |
9% |
5.
When you connect to the Internet from home or off-campus, do you use WiscVPN to
access campus resources? (check
all that apply)
About 29% said no. Almost half said they do
not know what WiscVPN is.
6.
How satisfied are you with your primary method of Internet access from home or
off-campus?
70%
said they were “very satisfied” or “satisfied.” Only 13% reported “dissatisfied” to “very dissatisfied.” Mean
score on a 1-5 scale (with 5 being “very
satisfied”) was 3.79.
7.
Compared to your UW-Madison direct network connection, your home/off-campus
Internet access is …?
9%
said “faster” to “much faster;” 64% said “slower” to “much slower.”
8.
Is there anything you can do with your Internet access from home or off-campus
that you can’t do at work?
Almost
all respondents said “no.”
9.
Overall, how satisfied are you with the performance of your direct campus
network connection?
90%
said “very satisfied” to “satisfied.” Only 1.4% said “dissatisfied” to “very dissatisfied.” See table comparison with
previous years:
|
Nov 2002 |
Dec 2003 |
Jan 2005 |
Jan 2006 |
Jan 2007 |
|
3.6 |
4.5 (n=25) |
3.9 (n=93) |
4.3 (n=293) |
4.37 (n=353) |
10.
Which of the following Internet services do you use at the UW? (check all that apply)
Here
is a comparison of answers from previous years.
|
|
Dec 2003 |
Jan 2005 |
Jan 2006 |
Jan 2007 |
|
My UW-Madison (Web
Portal) |
-- |
-- |
-- |
93% |
|
Administrative
computing (e.g., student records, Shared Financial System, payroll, etc.) |
-- |
-- |
-- |
59% |
|
Streaming music or
video |
25% |
35% |
36% |
26% |
|
Instant messaging
(e.g., AOL, Yahoo, MSN, etc.) |
27% |
26% |
22% |
16% |
|
Research Applications
over the Internet (e.g. Internet2) |
-- |
-- |
-- |
15% |
|
Blog, Wiki, VoIP |
-- |
-- |
-- |
10% |
|
Podcasting or
video podcasting |
-- |
-- |
4% |
6% |
|
Video conferencing
(one-to-one with workstation camera) |
2% |
4% |
5% |
5% |
11.
What information technology services should the UW provide that are now
unavailable?
Answers varied widely to this open-ended question.
12. Using the scale provided, please rate your
satisfaction with these DoIT services.
Comparison
table a. -- Which of the following DoIT services have you used?
|
|
Jan 2006 |
Jan 2007 |
|
Tech Store
Showroom |
29% |
73% |
|
Tech Store
Sales |
33% |
|
|
Help Desk |
51% |
85% |
|
Desktop
Support |
16%* |
43% |
|
WiscCal |
24% |
47% |
|
WiscMail |
85% |
83% |
|
My
UW-Madison |
72% |
94% |
|
Bucky
Backup |
6% |
14% |
|
Learn@UW |
15% |
26% |
|
WebSurvey@UW |
7% |
25% |
|
My WebSpace |
11% |
28% |
|
IT
Training |
12% |
36% |
|
DATN |
5% |
10% |
|
Research
Channel |
-- |
7% |
* Referred to as Desktop Support in
2006.
Comparison
table b. -- Mean
satisfaction scores, including previous years.
|
|
Nov 2002 |
Dec 2003 |
Jan 2005 |
Jan 2006 |
Jan 2007 |
|
Tech Store
Showroom |
3.8 |
4.0 (n=83) |
3.8 (n=291) |
3.9 (n=302) |
4.1 (n=252) |
|
Tech Store
Sales |
4.0 (n=338) |
||||
|
Help Desk |
3.9 |
4.2 (n=64) |
3.7 (n=151) |
4.1 (n=417) |
4.0 (n=294) |
|
Desktop
Support |
4.0 (n=185) |
3.9 (n=148) |
|||
|
WiscCal |
-- |
3.5 |
3.5 (n=156) |
3.6 (n=176) |
3.5 (n=160) |
|
WiscMail |
-- |
4.2 |
4.1 (n=492) |
4.2 (n=458) |
3.9 (n=289) |
|
My
UW-Madison |
-- |
3.6 |
3.9 (n=361) |
4.0 (n=379) |
4.0 (n=325) |
|
Bucky
Backup |
-- |
4.5 |
3.8 (n=51) |
3.6 (n=57) |
3.3 (n=45) |
|
Learn@UW |
-- |
-- |
-- |
3.5 (n=91) |
3.4 (n=88) |
|
WebSurvey@UW |
-- |
-- |
-- |
3.6 (n=49) |
3.6 (n=83) |
|
My
WebSpace |
-- |
-- |
-- |
3.7 (n=79) |
3.7 (n=95) |
|
Training |
-- |
-- |
-- |
3.8 (n=163) |
3.7 (n=122) |
|
DATN |
-- |
-- |
-- |
3.5 (n=43) |
3.5 (n=33) |
|
Research
Channel |
-- |
-- |
-- |
-- |
3.4 (n=23) |
Computer
Security
13.
To what extent do you keep your NetID and other University passwords private?
I
never intentionally share a password 86%
I
occasionally share a password 9%
If I
share a password, I change it promptly 3%
It
depends; some I share, some I don’t 2%
14. How often do you back up your important data?
Daily 31%
Never 27%
Weekly 17%
Every
six months or so 14%
Monthly 12%
15.
When was the last time you updated or patched your computer software?
Last
week 39%
Never 27%
Last
month 24%
Last
year 10%
16. Do you run a firewall on your computer?
Yes 58%
I
don’t know 33%
No 8%
Wireless
17. Do you use the campus wireless network?
No 64%
(52% said no in 2006)
Yes 36%
18. What problems, if any, do you have using the
campus wireless network? (check
all that apply)
I
don’t have any problems using wireless 57%
Weak
signal 26%
Can’t
get wireless access where I need it 21%
Problems
getting a connection 14%
Advice
and Training
19. When you need to learn the features of a new
product or service, where do you
turn for assistance? (check all that apply)
|
|
Jan 2006 |
Jan 2007 |
|
Colleague/Friend |
18% |
58% |
|
DepartmentIT
Staff |
26% |
55% |
|
DoIT Help
Desk/DoIT Staff |
-- |
21% |
|
DoIT
training staff |
-- |
8% |
|
Google/Internet |
-- |
7% |
20. Are you interested in taking any computing
skills courses in the coming year?
Not
sure 36%
Yes 32%
No 32%
21. In what computing topics or areas would you
like to have training? (check
all that apply)
Online,
self-paced 44%
Web
design 36%
Spreadsheets 36%
Databases 36%
Graphics 36%
Presentations 30%
UW
tools 22%
MS
Office 07 22%
Web
forms 16%
Video 15%
Course
Mgt. System
(Learn@UW) 13%
22. Which of the following statements apply to
you regarding the Research
Channel? (check all that apply)
Haven’t
heard of it 87%
Haven’t
submitted content;
and don’t plan to 11%
Have
viewed programming 4%
Plan
to submit content 1%
Have
submitted content 1%
Demographics
23. What is your
primary role at the University?
36%
Admin
21%
Research
14%
Teach/Instruction
24. What is your
classification?
35%
Classified
33%
Non-instr. Academic Staff
11%
Tenured faculty
6%
Instr. Academic Staff
4%
Non-tenured faculty
25. What is your
department?
19%
Medicine
16%
L&S
10%
CALS
9%
Grad Sch
6%
Engr.
6% DoIT …
26. Regarding the IT products and services
that are available to you, please list any suggestions for improvement, new
product or service, or let us know if you have a complaint.
Responses to this open-ended question varied widely.