2005-06 UW-Madison Faculty/Staff
Computing Survey
Faculty and Staff Breakdown
written by: Sarah Pluck contact: spluck@ssc.wisc.edu University of University of
The 2005-06 UW-Madison Faculty/Staff Computing Survey was the latest in DoIT’s annual efforts to gauge IT needs, concerns, and performance on the UW campus. Specific objectives of the survey were to:
- Continue to monitor faculty/staff awareness and use of computing services
- Obtain respondent perceptions of DoIT’s performance in providing products/services in a competitive environment
- Record changing information technology behavior
- Determine relative importance of and preference for new product and service concepts
- Provide actionable research for training
The 2006 Faculty/Staff Computing Survey used a single-mode
strategy with the sample (1,200) receiving the survey via State of
Completed returns were accepted through
An Overview: Survey Highlights
Computer Use (questions 1-3)
§ In the 2006 survey, more faculty report owning a desktop computer than staff (85% vs. 77%). Across the two groups, ownership of a desktop computer has decreased since 2005.
§ Faculty respondents are much more likely to own a personal digital assistant than staff (40% compared to 21% in 2006), while staff are more likely to own a portable music/video player than faculty (24% compared to 15% in 2006).
§ Both faculty and staff will most likely use desktop computers for email and web access. While 82% of faculty respondents use a desktop computer for web access, only 70% of the overall sample uses a desktop computer for web access.
§ Faculty ownership of laptop computers has increased from 75% in 2005 to 80% in 2006. However, regular faculty usage of laptop computers at the UW has decreased from 67% in 2005 to 55% in 2006.
§ Overall usage of laptop computers at the UW has decreased from 36% to 29% between 2005 and 2006.
¨ Operating systems
§ Faculty respondents are more likely to use Macintosh than staff (33.9% vs. 13.7% in 2006).
§ Usage of Macintosh has increased for faculty (26.4% in 2005 to 33.9% in 2006), while usage has decreased for staff (20.9% in 2005 to 13.7% in 2006).
§ Windows NT/2000/XP remains the most popular operating system on campus for both faculty and staff.
§ Windows NT/2000/XP seems to be more popular among staff than faculty (79% compared to 71% respectively).
¨ Information technology products
§ It appears that staff are more likely to report using a desktop computer at the UW than faculty (96% vs. 88% in 2006).
§ Personal digital assistant usage at the UW has decreased for both faculty and staff since 2005.
Internet Use (questions 4-6)
¨ Internet Access
§ Faculty are more likely to report using commercial broadband to connect to the Internet when away from the UW than staff (74% vs. 52%).
§ About 25% of staff report using the WiscWorld dial-in modem pool to connect to the Internet when off-campus, while only 17% of faculty report using this method.
§ Faculty are more likely to report using a direct network connection to campus (14%) than staff (9%).
¨ Satisfaction with service
§ Faculty and staff satisfaction with the performance of a direct network connection to campus has increased from an average rating of 3.2 (‘neither satisfied nor dissatisfied’) to a rating of 4.3 (‘somewhat satisfied) since 2005.
§ Overall, both faculty and staff have noted a decrease in satisfaction with the WiscWorld dial-in modem pool. Faculty rated this service a 4.2 in 2005 and a 3.1 in 2006. Staff rated this service a 3.3 in 2005 and a 3.1 in 2006.
¨ Applications
§ There has been a decrease in the percentage of faculty reporting the use of instant messaging (AOL, Yahoo, MSN, etc.) since 2005 (19% in 2005 to 8% in 2006). Staff usage of this application has remained steady.
§ Faculty are more likely to report using podcasting or video podcasting applications than staff (8% vs. 4% in 2006).
Computing Services and DoIT (questions 7 & 8)
§ Both faculty and staff members report allocating the most resources toward purchasing technology goods and services. The secondary choice for both faculty and staff was desktop support.
§ The service awarded the lowest dollar amounts by both faculty and staff was web-based enhancements to My UW-Madison.
§ Both faculty and staff respondents report a department or resident expert as the provider of choice for the categories of product information, demos, and recommendations, purchasing technology goods and services, post sales support (Help Desk), and desktop support (installations and repair).
§ Staff respondents report a department or resident expert as the provider of choice for instructional technology support and training, while faculty report a UW school or college support unit as the provider of choice for these computing services.
§ The DoIT Tech Store is the second choice for faculty respondents in the areas of product information, demos, and recommendations, purchasing technology goods and services, and post sales support (Help Desk). The DoIT Tech Store is the second choice for staff for post sales support (Help Desk).
Tech Store (question 9)
§ Staff respondents are more likely to be aware of Tech Store sales than faculty respondents (84% of staff vs. 74% of faculty).
§ Awareness of DoIT-provided desktop support services and training services has increased among both faculty and staff respondents since 2005.
Satisfaction with other services (questions 10-13)
¨ Awareness of Services
§ Faculty respondents are more likely than staff respondents to be aware of several services: My UW-Madison (95% vs. 89%), Learn@UW (77% vs. 43%), My WebSpace (51% vs. 20%), and Bucky Backup (26% vs. 14%).
§ Staff respondents are more likely than faculty respondents to be aware of the Digital Academic TV Network (32% vs. 12%) and WebSurvey@UW (27% vs. 22%).
§ Satisfaction with Learn@UW varies between faculty and staff, with faculty rating this service as ‘somewhat satisfied’ with the service, while staff rate this service as ‘neither satisfied nor dissatisfied.’
§ Satisfaction with training also differs between faculty and staff: faculty respondents are ‘neither satisfied nor dissatisfied’ with training, while staff are ‘somewhat satisfied.’
Wireless (questions 14 & 15)
§ A greater proportion of faculty respondents report using wireless ‘hot spots’ in the listed areas than staff respondents.
§ Both faculty and staff respondents report using wireless ‘hot spots’ primarily at home (42% of faculty and 28% of staff).
§ Both faculty and staff are least likely to use ‘hot spots’ in classrooms (only 17% of faculty and 5% of staff use ‘hot spots’ in classrooms).
§ For faculty, having more wireless hot spots on campus would be most likely to increase the likelihood of using wireless hot spots (42%). For staff, having a laptop or other portable device would most likely increase the likelihood of using wireless hot spots (45%).
§ The least likely choice for increasing the likelihood of using wireless hot spots for both faculty and staff would be additional outlets at key locations (3% of faculty and 5% of staff indicated that additional outlets would increase likelihood of using hot spots).
Training (questions 16 & 17)
§ 22% of faculty and 18% of staff respondents indicate that they plan to take computing skills training courses in the next year.
Research Channel
§ The use of the Research Channel has increased for faculty since 2005 (from 4.9% to 8%).
§
A greater proportion of staff respondents have
never heard of the Research Channel, compared to faculty (90% of staff, 85% of faculty).
2005-06 Faculty/Staff Computing Survey Data
PLEASE NOTE: Respondents who skipped item 20 (‘What is
your classification?’) were considered part of the ‘Other’ category (not
included as faculty or staff).
Computer and Internet Use
1. Which of the
following information technology products do you personally own?
As in the 2004-05 mail survey, faculty respondents are more likely to own a desktop computer than staff (approximately 85% of faculty and 77% of staff report desktop computer ownership). Overall, the ownership of desktop computers has decreased since the time of the 2004-05 survey.
There has been an increase in laptop ownership by faculty since 2005 (75% in 2005 to 80% in 2006), while staff ownership has remained the same (around 35%).
Cell/mobile phone ownership by staff has increased since 2005 (62% to 77%), while faculty ownership has remained consistent.
Faculty are much more likely to own a personal digital assistant than staff (40% compared to 21% in 2006), while staff are more likely to own a portable music/video player than faculty (24% compared to 15% in 2006).
Note: A small number of respondents (approximately
3-7%) did not check either Yes or No to indicate ownership of the listed
products. We interpreted this as NOT
owning the product.
2004-2005
Survey 2005-2006 Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Desktop
computer |
91% |
81% |
83% |
85% |
77% |
76% |
|
Laptop
computer |
75% |
36% |
43% |
80% |
36% |
42% |
|
Cellular/mobile
phone |
64% |
62% |
63% |
65% |
77% |
74% |
|
Personal
digital assistant |
51% |
24% |
28% |
40% |
21% |
23% |
|
Portable
music/video player |
-- |
-- |
-- |
15% |
24% |
23% |
|
Portable
storage device |
56% |
32% |
37% |
77% |
33% |
38% |
|
Tablet
PC |
2% |
0.9% |
2% |
0% |
1% |
0.4% |
|
Wireless handheld email device |
2% |
0.2% |
1% |
5% |
1% |
2% |
2005-06 ONLY: If you
DO own the product, please indicate which activity/activities you use the
product for.
Note: Percentages
noted are a % of the total for the specified classification, NOT just a
% given by those who own the product.
A. Desktop Computers
Both faculty and staff are using desktop computers for email and web access. While 82% of faculty use a desktop computer for web access, only 70% of the overall sample uses a desktop computer for web access.
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Email |
83% |
70% |
71% |
|
Web
Access |
82% |
69% |
70% |
|
Data
Storage |
69% |
55% |
55% |
|
Address/Phone
Numbers |
34% |
37% |
36% |
|
Data
Collection |
52% |
34% |
35% |
|
Music |
29% |
36% |
34% |
|
Contact
Information |
35% |
31% |
30% |
|
Calendar/Scheduling |
31% |
24% |
24% |
|
To
Do Lists |
23% |
17% |
17% |
|
Quick
Note-Taking |
15% |
11% |
12% |
|
Other* |
19% |
11% |
12% |
|
Phone
Calls |
8% |
4% |
4% |
B. Laptop Computer
A larger proportion of faculty report using a laptop computer for the various functions than staff. For example, 68% of faculty report using a laptop computer for email, while only 31% of staff report using the laptop computer for this application. This difference may be a result of the difference in sample size between the two groups and the fact that a larger proportion of faculty owns a laptop computer.
2005-2006 Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Email |
68% |
31% |
36% |
|
Web Access |
68% |
32% |
36% |
|
Data Storage |
59% |
25% |
29% |
|
Data Collection |
52% |
18% |
22% |
|
Address/Phone Numbers |
34% |
16% |
18% |
|
Contact Information |
37% |
15% |
17% |
|
Music |
23% |
16% |
17% |
|
Calendar/Scheduling |
28% |
13% |
14% |
|
To Do Lists |
26% |
11% |
13% |
|
Quick Note-Taking |
25% |
10% |
12% |
|
Other* |
17% |
7% |
8% |
|
Phone Calls |
12% |
2% |
3% |
C. Cellular/Mobile phone
2005-2006 Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Phone
Calls |
54% |
70% |
66% |
|
Address/Phone
Numbers |
31% |
49% |
47% |
|
Contact
Information |
14% |
28% |
26% |
|
Calendar/Scheduling |
2% |
6% |
6% |
|
Email |
3% |
3% |
3% |
|
Web
Access |
2% |
4% |
3% |
|
To
Do Lists |
2% |
3% |
3% |
|
Other* |
0% |
3% |
3% |
|
Quick
Note-Taking |
2% |
2% |
2% |
|
Data
Collection |
3% |
1% |
1% |
|
Music |
2% |
1% |
1% |
|
Data
Storage |
2% |
1% |
1% |
D. Personal Digital Assistant
A larger proportion of faculty report using a personal digital assistant for calendaring/scheduling and address/phone numbers (32% and 34% respectively) than staff (18% for each application).
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Address/Phone
Numbers |
34% |
18% |
20% |
|
Calendar/Scheduling |
32% |
18% |
19% |
|
Contact
Information |
32% |
15% |
17% |
|
To
Do Lists |
29% |
13% |
14% |
|
Quick
Note-Taking |
29% |
10% |
12% |
|
Email |
8% |
3% |
3% |
|
Data
Storage |
8% |
2% |
3% |
|
Data
Collection |
5% |
2% |
2% |
|
Web
Access |
6% |
1% |
2% |
|
Phone
Calls |
3% |
1% |
2% |
|
Music |
5% |
1% |
1% |
|
Other* |
0% |
1% |
1% |
E. Portable music/video player
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Music |
14% |
23% |
22% |
|
Data
Storage |
6% |
4% |
5% |
|
Calendar/Scheduling |
1.5% |
1% |
1% |
|
Address/Phone
Numbers |
2% |
2% |
1% |
|
Contact
Information |
0% |
1% |
1% |
|
Data
Collection |
0% |
1% |
1% |
|
To
Do Lists |
0% |
1% |
1% |
|
Other* |
0% |
1% |
1% |
|
Quick
Note-Taking |
0% |
1% |
0.4% |
|
Email |
0% |
0.2% |
0.2% |
|
Web
Access |
0% |
0 |
0% |
|
Phone
Calls |
0% |
0 |
0% |
F. Portable storage device
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Data
Storage |
66% |
29% |
34% |
|
Data
Collection |
17% |
9% |
10% |
|
Music |
0% |
3% |
3% |
|
Other* |
8% |
2% |
3% |
|
Quick
Note-Taking |
3% |
1% |
2% |
|
Address/Phone
Numbers |
0% |
1% |
1% |
|
Contact
Information |
2% |
1% |
1% |
|
To
Do Lists |
0% |
1% |
1% |
|
Calendar/Scheduling |
0% |
0.2% |
0.4% |
|
Email |
0% |
0 |
0.4% |
|
Web
Access |
0% |
0.2% |
0.4% |
|
Phone
Calls |
0% |
0 |
0.2% |
G. Tablet PC
Only a very small proportion of Staff report using a Tablet PC for any of the listed applications.
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Calendar/Scheduling |
0% |
0.2% |
0.2% |
|
Address/Phone
Numbers |
0% |
0.2% |
0.2% |
|
Quick
Note-Taking |
0% |
0.2% |
0.2% |
|
Contact
Information |
0% |
0.2% |
0.2% |
|
Email |
0% |
0.2% |
0.2% |
|
Data
Collection |
0% |
0.2% |
0.2% |
|
Web
Access |
0% |
0.2% |
0.2% |
|
Phone
Calls |
0% |
0.2% |
0.2% |
|
To
Do Lists |
0% |
0.2% |
0.2% |
|
Music |
0% |
0.2% |
0.2% |
|
Data
Storage |
0% |
0.2% |
0.2% |
|
Other* |
0% |
0.2% |
0.2% |
H. Wireless handheld device
Very few faculty and staff respondents use wireless handheld devices.
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Calendar/Scheduling |
3% |
1% |
1% |
|
Address/Phone
Numbers |
3% |
1% |
1% |
|
Quick
Note-Taking |
3% |
1% |
1% |
|
Contact
Information |
3% |
0.7% |
1% |
|
Email |
3% |
0.7% |
1% |
|
Data
Collection |
2% |
0.2% |
0.4% |
|
Web
Access |
3% |
0.7% |
1% |
|
Phone
Calls |
3% |
0.7% |
1% |
|
To
Do Lists |
2% |
1% |
1% |
|
Music |
2% |
0.5% |
0.5% |
|
Data
Storage |
1% |
0.5% |
0.5% |
|
Other* |
0% |
0.2% |
0.2% |
* See Appendix I for open-ended responses
given for the ‘Other’ category for items q1a@12, q1b@12, q1c@12 and q1d@12.
2. Which operating systems do you use on
the computer(s) you own?
Usage of Windows-based operating systems continues to remain popular among both faculty and staff. Faculty are more likely to use Macintosh than staff (33.9% vs. 13.7% in 2006). Usage of Macintosh has increased for faculty (26.4% in 2005 to 33.9% in 2006), while usage has decreased for staff (20.9% in 2005 to 13.7% in 2006).
2004-2005 Mail Survey 2005-2006 Mail Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Windows NT/2000/XP |
67% |
57% |
59% |
61.5% |
63% |
62% |
|
Windows 98/ME |
17% |
23% |
22% |
10.8% |
19% |
19% |
|
Mac |
26.4% OSx=22.5% V9.x=3.9 % |
20.9% OSx=14.5% V9.x=6.4 % |
22% OSx=16%% V9.x=6 % |
33.9% OSx=27.7% V9.x=6.2% |
13.7% OSx=9.1%% V9.x=4.6%% |
16% OSx=11.3% V9.x=4.7% |
|
Linux |
2% |
3% |
3% |
6% |
3% |
3% |
|
Other * |
0% |
2% |
2% |
0% |
2% |
2% |
|
UNIX |
0% |
0.6% |
1% |
2% |
1% |
1% |
|
I don’t know |
2% |
2% |
2% |
2% |
1% |
1% |
2a. Which operating systems do you use on the computer(s) you use at the UW?
Windows NT/2000/XP remains the most popular operating system on campus for both faculty and staff. Windows NT/2000/XP seems to be more popular among staff than faculty (79% to 71% respectively). LINUX and UNIX seem to be more popular among faculty than staff in 2006, but their usage is still low compared to Macintosh or Windows usage.
2004-2005 Mail Survey
2005-2006 Mail Survey
|
|
Faculty |
Staff |
Total |
Faculty |
Staff |
Total |
|
Windows NT/2000/XP |
71% |
77% |
75% |
71% |
79% |
79% |
|
Mac |
20% OSx=16.7 V9.x=2.9% |
20% OSx=13.4% V9.x=7.0% |
20% OSx=13% V9.x=7% |
29.3% OSx=26.2% V9.x=3.1% |
21% OSx=14.6% V9.x=6.5% |
21% OSx=15.1% V9.x=5.9% |
|
Windows 98/ME |
12% |
9% |
10% |
3% |
7% |
7% |
|
Linux |
7% |
6% |
6% |
5% |
4.3% |
4% |
|
I don’t know |
2% |
4% |
4% |
0% |
4.3% |
4% |
|
UNIX |
4% |
6% |
6% |
5% |
3.8% |
3% |
|
Other * |
0 |
3% |
3% |
0% |
2.6% |
2% |
*See Appendix I for
open-ended responses given for the ‘Other’ category for items q2MY@h and q2UW@h.
3. Which
of the following information technology products do you regularly
use at the UW?
Desktop computers have remained the most regularly used information technology product at the UW for both faculty and staff. It appears that staff are more likely to report using a desktop computer than faculty (96% vs. 88% in 2006). Personal digital assistant usage at the UW has decreased for both faculty and staff since 2005. Faculty are more likely to report using a portable storage device at the UW than staff (40% vs. 21% in 2006).
2004-2005 Mail Survey
2005-2006 Mail Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Desktop
computer |
85% |
97% |
94% |
88% |
96% |
94% |
|
Laptop
computer |
67% |
29% |
36% |
55% |
26% |
29% |
|
Portable
storage device |
28% |
16% |
18% |
40% |
21% |
22% |
|
Cellular/mobile
phone |
40% |
20% |
24% |
29% |
19% |
20% |
|
Personal
digital assistant |
43% |
18% |
22% |
32% |
15% |
17% |
|
Portable
music/video player |
-- |
-- |
-- |
6% |
5% |
5% |
|
Wireless
handheld
email device |
1% |
0.2% |
0.3% |
2% |
1% |
1.5% |
|
None of these products |
1% |
0.9% |
1% |
3% |
2% |
1.5% |
4. When
you are at home or off-campus, how do
you access the Internet?
Commercial broadband (DSL or cable modem) is the most popular way to connect to the Internet off-campus for both faculty and staff. Faculty are more likely to report using Commercial Broadband than staff (74% vs. 52%). About 25% of staff report using the WiscWorld dial-in modem pool to connect to the Internet, while only 17% of faculty report using this method off-campus. Faculty are more likely to report using a direct network connection to campus (14%) than staff (9%).
2005-2006
Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Commercial Broadband (DSL
or cable modem) |
74% |
52% |
54% |
|
WiscWorld dial-in modem
pool |
17% |
25% |
23% |
|
Wireless |
35% |
21% |
22% |
|
Dial-in Modem using a
commercial Internet service provider (e.g., AOL, TDS, etc.) |
8% |
13% |
14% |
|
Direct network connection
to campus |
14% |
9% |
10% |
|
I do not connect to the
Internet at home |
3% |
10% |
9% |
|
Other (specify)* |
2% |
2% |
2% |
|
I
don’t know |
0% |
0.5% |
0.5% |
*See Appendix I for open-ended responses for the ‘Other’ category for item q4@h.
Faculty and staff satisfaction with the performance of a direct network connection to campus has increased from an average rating of 3.2 (‘neither satisfied nor dissatisfied’) to a rating of 4.3 (‘somewhat satisfied) since 2005.
Faculty satisfaction with a dial-in modem using a commercial Internet Service Provider has decreased from a rating of 4.1 (‘somewhat satisfied’) in 2005 to 3.1 (‘neither satisfied nor dissatisfied’) in 2006. However, it is important to consider the effects of sample size when noting this difference (39 respondents in 2005 vs. 7 respondents in 2006).
Overall, both faculty and staff have noted a decrease in satisfaction with the WiscWorld dial-in modem pool. Faculty rated this service a 4.2 in 2005 and a 3.1 in 2006. Staff rated this service a 3.3 in 2005 and a 3.1 in 2006.
In 2006, faculty respondents rate satisfaction with wireless on campus as 2.9, while staff rate satisfaction with this service as 4.0. The faculty rating for the wireless on campus service has decreased since 2005, from 3.7 to 2.9. It is important to note the small sample size of faculty responding to this item when interpreting the results.
2004-2005 Mail Survey 2005-2006 Mail Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Direct network connection
to campus |
3.7 (n=16) |
3.9 (n=70) |
3.9 (n=93) |
4.3 (n=44) |
4.3 (n=207) |
4.3 (n=293) |
|
Commercial broadband (DSL
or cable modem) |
-- |
-- |
-- |
4.1 (n=51) |
4.1 (n=222) |
4.1 (n=312) |
|
Dial-in modem using a
commercial Internet Service Provider |
3.1 (n=13) |
3.00 (n=80) |
3.0 (n=100) |
3.1 (n=7) |
3.1 (n=61) |
3.1 (n=82) |
|
Wireless on campus |
3.7 (n=27) |
4.0 (n=59) |
3.9 (n=95) |
2.9 (n=17) |
4.0 (n=78) |
3.8 (n=114) |
|
WiscWorld dial-in modem
pool |
3.2 (n=49) |
3.3 (n=182) |
3.3 (n=242) |
3.1 (n=14) |
3.1 (n=121) |
3.2 (n=149) |
|
Other
(please specify)* |
3.0 (n=3) |
4.0 (n=10) |
3.4 (n=13) |
4.0 (n=1) |
3.3 (n=8) |
3.4 (n=11) |
*See Appendix I for specified responses to the ‘Other’ category for
item q5@f.
6. Which of these Internet applications do
you use?
There has been a decline in the percentage of faculty who use video conferencing applications since 2005 (12% vs. 9.2%). Staff usage of video conferencing applications has slightly increased from 8% in 2005 to approximately 10% in 2006.
More faculty have reported using streaming music or video applications in 2006 (34%) than in 2005 (28%). Staff usage of this application has remained consistent.
There has been a decrease in the percentage of faculty reporting the use of instant messaging (AOL, Yahoo, MSN, etc.) since 2005 (19% in 2005 to 8% in 2006). Staff usage of this application has remained steady.
Faculty are more likely to report using podcasting or video podcasting applications than staff in 2006 (8% vs. 4%).
2004-2005
Mail Survey 2005-2006 Mail Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
I do not use any of these
Internet applications |
46% |
35% |
37% |
48% |
47% |
45% |
|
Streaming music or video |
28% |
33% |
35% |
34% |
34% |
36% |
|
Instant messaging (e.g., AOL, Yahoo, MSN, etc.) |
19% |
24% |
26% |
8% |
23% |
22% |
|
Peer-to-peer file sharing |
16% |
17% |
18% |
19% |
19% |
19% |
|
Video conferencing (scheduled event, larger audience) |
12% |
8% |
9% |
9% |
10% |
9% |
|
Desktop video conferencing (one-to-one with workstation camera) |
7% |
3% |
4% |
8% |
4% |
5% |
|
Podcasting
or video podcasting |
-- |
-- |
-- |
7% |
4% |
4% |
The greatest number of dollars was allocated toward purchasing technology goods and services for both faculty and staff. The secondary choice for both faculty and staff was desktop support. The service awarded the lowest dollar amounts by both faculty and staff was web-based enhancements to My UW-Madison.
Faculty respondents appear to value post sales support (Help Desk) and instructional technology support more highly than staff. Respondents in the staff category report a higher average dollar allocation toward training than those in the faculty category.
Question 7,
continued.
Preference Among Services
2005-2006 Mail Survey
|
Computing Service |
Faculty |
Staff |
Total |
|
Purchasing technology goods and services |
$22.65 (n=51) |
$22.74 (n=337) |
$22.72 (n=443) |
|
Desktop support (at your location) |
$18.09 (n=53) |
$17.73 (n=342) |
$18.17 (n=454) |
|
Training |
$10.52 (n=50) |
$14.74 (n=337) |
$14.50 (n=444) |
|
Post sales support (Help Desk) |
$17.33 (n=51) |
$12.46 (n=330) |
$13.26 (n=432) |
|
Instructional technology support |
$15.72 (n=54) |
$12.69 (n=319) |
$12.98 (n=428) |
|
Desktop Support (at DoIT’s location) |
$8.38 (n=49) |
$10.30 (n=314) |
$9.92 (n=418) |
|
Web-based enhancements to My UW-Madison |
$7.48 (n=44) |
$8.73 (n=308) |
$8.61 (n=403) |
|
Product information, demos, and recommendations |
$9.76 (n=50) |
$8.07 (n=316) |
$8.34 (n=415) |
**In 24 cases where
the respondent volunteered an allocation, the total did not equal $100.
1 = Myself
2 = Friend/relative
3 = DoIT Tech Store
Showroom
4 = Department or
resident expert
5 = Large chain store
or retailer (e.g., Best Buy, CompUSA, American TV, etc.)
6 = Web/mail order
sources (e.g., Dell, Apple, Newegg.com, etc.)
7 = UW school or
college support units
8 = None of the
providers listed
Both faculty and staff respondents report a department or resident expert as the provider of choice for the categories of product information, demos, and recommendations, purchasing technology goods and services, post sales support (Help Desk) and desktop support (installations and repair). Staff respondents also report a department or resident expert as the provider of choice for instructional technology support and training, while faculty report a UW school or college support unit as the provider of choice for these computing services.
There is a larger variation among responses for the second choice of provider between faculty and staff respondents for the various computing services. The DoIT Tech Store is the second choice for faculty respondents in the areas of product information, demos, and recommendations, purchasing technology goods and services, and post sales support (Help Desk). The DoIT Tech Store is the second choice for staff for post sales support (Help Desk).
2006 Mail Respondents’ Provider
Preference
TOP CHOICE
|
Computing
Service |
Faculty |
Staff |
Total |
|
Product information, demos,
and recommendations |
Department or resident expert (29%) |
Department or resident expert (25%) |
Department or resident expert (26%) |
|
Purchasing technology, goods
and services |
Department or resident expert (28%) |
Department or resident expert (20%) |
Department or resident expert (22%) |
|
Post sales support (Help
Desk) |
Department or resident expert (39%) |
Department or resident expert (33%) |
Department or resident expert (32%) |
|
Desktop support
(installations and repair) |
Department or resident expert (52%) |
Department or resident expert (40%) |
Department or resident expert (41%) |
|
Instructional technology
support |
UW school or college support units (34%) |
Department or resident expert (32%) |
Department or resident expert (30%) |
|
Training |
UW school or college support units (32%) |
Department or resident expert (26%) |
Department or resident expert (25%) |
SECOND CHOICE
|
Computing
Service |
Faculty |
Staff |
Total |
|
Product information, demos,
and recommendations |
DoIT Tech Store Showroom (20%) |
Friend/Relative (19%) |
Friend/Relative (18%) |
|
Purchasing technology goods
and services |
DoIT Tech Store Showroom (23%) |
Web/Mail order services (19.7%) |
Web/Mail order services (20%) |
|
Post sales support (Help
Desk) |
DoIT Tech Store Showroom (23%) |
DoIT Tech Store Showroom (15%) |
DoIT Tech Store Showroom (15%) |
|
Desktop support
(installations and repair) |
UW school or college support units (17%) |
UW school or college support units (13%) |
UW school or college support units (14%) |
|
Instructional technology
support |
Department or resident expert (25%) |
UW school or college support units (20%) |
UW school or college support units (22%) |
|
Training |
Myself (19%) |
School or college support units (18%) |
UW school or college support units (20%) |
9. Which of the following DoIT-provided
services are you aware of? [Check all that apply]
Awareness of DoIT-provided desktop support services has increased among both faculty and Staff respondents since 2005. In 2005, 50% of faculty and 57% of staff reported being aware of desktop support services, while in 2006, 68% of faculty and 74% of staff reported awareness.
Awareness of DoIT-provided training services has also increased among both faculty and staff respondents since 2005. In 2005, 40% of faculty and 58% of staff reported being aware of desktop support services, while in 2006, 68% of faculty and 80% of staff reported awareness of training services provided by DoIT.
Staff respondents are more likely to be aware of Tech Store sales than faculty respondents (84% of staff vs. 74% of faculty).
Note: The categories changed significantly for the
Jan 2006 version of the questionnaire.
See previous versions for longer list of categories.
Awareness of Service
2004-2005 Mail Survey 2005-2006 Mail Survey
|
|
Faculty (n=102) |
Staff (n=469) |
Total (n=619) |
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Tech Store Showroom (Product info, demos, and recommendations) |
80% |
81% |
79% |
77% |
81% |
77% |
|
Tech Store Sales |
** |
** |
** |
74% |
84% |
80% |
|
Help Desk (Help
Online, walk-in, or phone) |
*** |
*** |
*** |
88% |
89% |
87% |
|
Desktop Support (Installation and repair) |
50% |
57% |
54% |
68% |
74% |
71% |
|
Training |
40% |
58% |
53% |
68% |
80% |
76% |
***Help Desk was separated into three categories in these surveys: phone, web, and walk-in area at DoIT.
9a. How many
times have you used the following DoIT-provided services in the past six months? [Check all that apply]
The percentage of faculty
respondents who report using the Tech Store Showroom (in the past six months)
has increased from 35% in 2005 to 48% in 2006.
The percentage of faculty respondents who report using DoIT-provided
training has also increased from 7% in 2005 to 12% in 2006. The percentage of staff respondents who
report using DoIT-provided desktop support services (in the past six months) has
increased from 10% in 2005 to 16% in 2006.
In addition, usage of DoIT-provided training has increased from 7% in
2005 to 12% in 2006.
Approximately 52% of faculty
respondents report using Tech Store sales, while only 32% of staff report using
this DoIT-provided service in the past six months.
2004-2005 Mail Survey
|
|
Faculty Used |
Faculty Mean Frequency |
Staff Used |
Staff Mean frequency |
Total Used |
Total Mean Frequency |
|
Tech Store Showroom (Product info, demos, and recommendations) |
35% |
2.0 |
28% |
2.6 |
28% |
2.4 |
|
Tech Store Sales |
** |
** |
** |
** |
** |
** |
|
Help Desk (Help
Online, walk-in, or phone) |
*** |
*** |
*** |
*** |
*** |
*** |
|
Desktop Support (Installation and repair) |
12% |
2.2 |
10% |
3.1 |
10% |
2.9 |
|
Training |
7% |
1.9 |
7% |
2.0 |
7% |
2.0 |
2005-2006 Mail Survey
|
|
Faculty Used |
Faculty Mean Frequency |
Staff Used |
Staff Mean frequency |
Total Used |
Total Mean Frequency |
|
Tech Store Showroom (Product info, demos, and recommendations) |
48% |
1.74 |
26% |
1.7 |
29% |
1.7 |
|
Tech Store Sales |
52% |
2.00 |
32% |
2.7 |
33% |
2.5 |
|
Help Desk (Help
Online, walk-in, or phone) |
51% |
3.33 |
52% |
3.0 |
51% |
3.0 |
|
Desktop Support (Installation and repair) |
12% |
2.13 |
16% |
3.6 |
16% |
3.4 |
|
Training |
12% |
1.75 |
12% |
1.6 |
12% |
1.6 |
The percentages listed for usage of the service in the
past six months take into account respondents that wrote in an actual
number.
**Tech Store Sales were
separated into three categories in these surveys: online catalog, walk-in, and telephone)
***Help Desk was separated
into three categories in these surveys:
phone, web, and walk-in area at DoIT.
Faculty respondents are more likely than staff respondents to be aware of several services: My UW-Madison (95% vs. 89%), Learn@UW (77% vs. 43%), My WebSpace (51% vs. 20%), and Bucky Backup (26% vs. 14%).
On the other hand, staff respondents are more likely than faculty respondents to be aware of the Digital Academic TV Network (32% vs. 12%) and WebSurvey@UW (27% vs. 22%).
Note: There were a handful of cases where the
respondent did not indicate whether or not he/she was aware of the service, and
indicated “Not Used” for the usage items.
We felt that we could not assume that the respondent was aware of the
service. Thus, the awareness measures
reported reflect only those respondents who indicated being aware of and/or
using the service.
Awareness of Service
2005-2006 Mail Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
94% |
96% |
95% |
|
My UW-Madison (Web portal) |
95% |
89% |
89% |
|
WiscCal (Calendar
and scheduling) |
82% |
80% |
79% |
|
Learn@UW |
77% |
43% |
47% |
|
My WebSpace |
51% |
20% |
43% |
|
WebSurvey@UW |
22% |
27% |
29% |
|
Bucky Backup |
26% |
14% |
26% |
|
Digital Academic TV Network (DATN) |
12% |
32% |
19% |
10a. Use of Service
Note: An assumption
was made that non-response for use of service = Not Used.
Approximately 80% of faculty respondents and 73% of staff respondents report using WiscMail on a daily basis.
42% of faculty respondents report using My UW-Madison on a daily basis, while only 16% of staff use this service daily. Only 5% of faculty respondents report not using the My UW-Madison web portal, while 30% of staff report not using My UW.
A much higher usage of Learn@UW is reported by faculty respondents than staff respondents. Only 58% of faculty respondents report not using Learn@UW, while 90% of staff respondents report not using this service.
2005-2006 Mail Survey FACULTY
|
|
Daily |
Weekly |
Monthly |
Not Used |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
80% |
3% |
5% |
12% |
|
My UW-Madison (Web portal) |
42% |
34% |
19% |
5% |
|
WiscCal (Calendar
and scheduling) |
8% |
3% |
6% |
83% |
|
Learn@UW |
15% |
5% |
22% |
58% |
|
My WebSpace |
0% |
3% |
9% |
88% |
|
WebSurvey@UW |
0% |
0% |
5% |
95% |
|
Bucky Backup |
3% |
8% |
0% |
89% |
|
Digital Academic TV Network (DATN) |
0% |
2% |
0% |
98% |
2005 – 2006 Mail Survey STAFF
|
|
Daily |
Weekly |
Monthly |
Not
Used |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
73% |
5% |
6% |
16% |
|
My
UW-Madison (Web portal) |
16% |
23% |
31% |
30% |
|
WiscCal (Calendar
and scheduling) |
14% |
5% |
6% |
75% |
|
Learn@UW |
2% |
2% |
6% |
90% |
|
My
WebSpace |
1% |
2% |
8% |
89% |
|
WebSurvey@UW |
0.2% |
0.2% |
5% |
95% |
|
Bucky
Backup |
3% |
2% |
1% |
94% |
|
Digital
Academic TV Network (DATN) |
1% |
1% |
4% |
94% |
2005 – 2006 Mail Survey TOTAL
|
|
Daily |
Weekly |
Monthly |
Not
Used |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
74% |
5% |
6% |
15% |
|
My
UW-Madison (Web portal) |
20% |
24% |
28% |
28% |
|
WiscCal (Calendar
and scheduling) |
13% |
5% |
6% |
76% |
|
Learn@UW |
5% |
2% |
8% |
85% |
|
My
WebSpace |
1% |
2% |
8% |
89% |
|
WebSurvey@UW |
0.4% |
0.2% |
5% |
93% |
|
Bucky
Backup |
3% |
3% |
0.4% |
94% |
|
Digital
Academic TV Network (DATN) |
0.4% |
1% |
4% |
95% |
11. Using the scale provided, please rate your satisfaction with these
DoIT services. If you have not had experience with a particular area, circle N
= Not applicable.
Review of changes in satisfaction between January of 2005 and January of 2005 seems to show a very small increase in satisfaction with the Tech Store Showroom, desktop support, WiscCal, WiscMail, and My UW-Madison overall.
Satisfaction with Learn@UW varies between faculty and staff, with faculty rating this service as ‘somewhat satisfied’ while staff respondents rate this service as ‘neither satisfied nor dissatisfied.’ Satisfaction with training also differs between faculty and staff, as faculty respondents are ‘neither satisfied nor dissatisfied’ with training, while staff are ‘somewhat satisfied.’
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neither satisfied nor dissatisfied
4 = Somewhat satisfied
5 = Very satisfied
Mean Satisfaction Ratings
2004-2005 Mail Survey 2005-2006 Mail Survey
|
|
Faculty |
Staff |
Total |
Faculty |
Staff |
Total |
|
Tech Store Showroom (Product info, demos, and recommendations) |
3.8 (n=56) |
3.8 (n=220) |
3.8 (n=291) |
4.0 (n=43) |
3.8 (n=226) |
3.9 (n=302) |
|
Tech Store sales (Online catalog, walk-in, or phone) |
* |
* |
* |
4.1 (n=49) |
4.0 (n=253) |
4.0 (n=338) |
|
Help Desk (Help
Online, walk-in or phone) |
** |
** |
** |
4.3 (n=48) |
4.0 (n=320) |
4.1 (n=417) |
|
Desktop Support (Installation and repair) |
3.7 (n=26) |
3.7 (n=117) |
3.7 (n=151) |
3.6 (n=20) |
4.0 (n=142) |
4.0 (n=185) |
|
WiscCal
(Calendar and scheduling) |
3.2 (n=17) |
3.6 (n=132) |
3.5 (n=156) |
3.3 (n=16) |
3.6 (n=134) |
3.6 (n=176) |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
4.1 (n=75) |
4.1 (n=384) |
4.1 (n=492) |
4.4 (n=56) |
4.2 (n=340) |
4.2 (n=458) |
|
My UW-Madison (Web Portal) |
3.8 (n=68) |
4.0 (n=272) |
3.9 (n=361) |
4.2 (n=53) |
4.0 (n=277) |
4.0 (n=379) |
|
Bucky Backup (data
backup service) |
3.8 (n=4) |
3.9 (n=44) |
3.8 (n=51) |
3.3 (n=10) |
3.6 (n=44) |
3.6 (n=57) |
|
Learn@UW |
-- |
-- |
-- |
3.9 (n=24) |
3.3 (n=50) |
3.5 (n=91) |
|
WebSurvey@UW |
-- |
-- |
-- |
3.8 (n=4) |
3.5 (n=39) |
3.6 (n=49) |
|
My WebSpace |
-- |
-- |
-- |
3.3 (n=8) |
3.7 (n=60) |
3.7 (n=79) |
|
Training |
-- |
-- |
-- |
3.2 (n=16) |
3.9 (n=126) |
3.8 (n=163) |
|
Digital Academic TV Network (DATN) |
-- |
-- |
-- |
3.0 (n=2) |
3.6 (n=34) |
3.5 (n=43) |
*Tech Store Sales were separated into three categories in these surveys
**Help Desk was separated into three categories in these surveys
12. We are very interested in continuing to
improve services offered by DoIT, and receiving feedback enables us to do
so. Please feel free to use the space
below to comment on your experiences with DoIT products or services.
See Appendix I for
complete list of open-ended responses volunteered by respondents.
Note: The options for respondent to qualify whether
they have made a purchase ever, more than six months ago, or within the last
six months were not in the 2004-2005 survey.
A greater proportion of faculty respondents (49%) have made a DoIT purchase in the past six months than staff respondents (31%).
Purchase Behavior
2005-2006 Survey
|
|
Faculty (n=65) |
Staff (n=417) |
Total (n=557) |
|
Never made a DoIT purchase |
17% |