2005-06 UW-Madison Faculty/Staff
Computing Survey
Data Report & Analysis
written by: Sarah Pluck contact: spluck@ssc.wisc.edu University of University of
The 2005-06 UW-Madison Faculty/Staff Computing Survey was the latest in DoIT’s annual efforts to gauge IT needs, concerns, and performance on the UW campus. Specific objectives of the survey were to:
- Continue to monitor faculty/staff awareness and use of computing services
- Obtain respondent perceptions of DoIT’s performance in providing products/services in a competitive environment
- Record changing information technology behavior
- Determine relative importance of and preference for new product and service concepts
- Provide actionable research for training
The 2006 Faculty/Staff Computing Survey used a single-mode strategy
with the sample (1,200) receiving the survey via State of
Completed returns were accepted through
An Overview: Survey Highlights
Computer Use (questions 1-3)
¨ Information technology products
§ Desktop computers remain the most popular information technology product to own (76% of sample).
· Desktop computers are used most for email and web access. Other popular uses include data storage, address/phone numbers, and data collection.
§ Laptop computer ownership has remained steady (around 42%) since 2005.
§ Portable music/video players (owned by 23% of the sample) are the most popular pieces of equipment for music use.
§ Cell phone ownership has continued to rise- going from 63% in 2005 to 74% in 2006.
§ Personal digital assistant ownership has decreased slightly 28% in 2005 to 23% in 2006.
§ Relatively minimal use of Tablet PC (0.4%) and wireless handheld email device use (2%) is reported in 2006.
§ Desktop computers are the most regularly used information technology product at the UW (94% of sample).
§ Wireless handheld email devices and portable music/video players are the least regularly used devices at the UW.
§ There has been a decrease in the usage of laptop computers (36% in 2005 to 29% in 2006), cellular/mobile phones (24% in 2005 to 20% in 2006), and personal digital assistants at the UW (22% in 2005 to 17% in 2006).
¨ Operating systems
§ Windows-based operating systems continue to remain popular both away from and at the UW (79% of sample).
§ Macintosh usage away from the UW has decreased (22% in 2005 to 16% in 2006), while it has remained constant (around 20%) at the UW.
§ UNIX is used least both away from and at the UW.
Internet Use (questions 4-6)
¨ Internet Access
§ Using commercial broadband (DSL or cable modem) is the most popular way to access the Internet when respondents are at home or off campus (54%).
§ The WiscWorld dial-in modem pool (23%) and dial-in modem using commercial Internet service provider (22%) are the next most common ways to access the Internet when away from campus.
§ Satisfaction with the performance of direct network connections to campus has increased from 3.9 in 2005 to 4.3 in 2006, while satisfaction with other Internet access options has remained consistent with previous years’ ratings. Satisfaction was measured on a five-point scale.
¨ Internet Applications
§ Usage of the various Internet applications remained similar to previous years’ usage rates.
§ There has been a slight decline in instant messaging from 25.8% in 2005 to 22.4% in 2006.
§ Podcasting or video podcasting is reported to be used by 4.1% of the sample.
Computing Services and DoIT (questions 7 & 8)
¨ Purchasing technology goods and services, along with desktop support, are considered to be highly valued resources by respondents.
§ Product information, demos, and recommendations and web-based enhancements to My UW-Madison were the least valued resources.
¨ A department/resident expert is the top choice for any computing service (i.e product information and demos, purchasing technology goods and services, and training).
§ A UW school or college support unit was a secondary choice for training, instructional technology and support, and desktop support services.
Tech Store (question 9)
¨ At least two-thirds of the sample reports being aware of all of the DoIT-provided services (i.e. Tech Store Showroom, Help Desk, Training, etc.).
¨ Awareness of DoIT-provided desktop support and training has increased from 54% in 2005 to 76% in 2006.
¨ Respondents reported the most awareness of the Help Desk (87%).
¨ DoIT-provided desktop support and the Help Desk are the most frequently used services, while training is reported being used the least.
Satisfaction with Other Services (questions 10-13)
¨ Satisfaction with the Tech Store Showroom, desktop support, WiscCal, WiscMail, and My UW-Madison has increased very slightly since 2005.
¨ A slight decline in satisfaction between 2005 and 2006 is reported for Bucky Backup services (3.8 to 3.6 – on a five-point scale).
¨ Respondents are most familiar with the WiscMail application, which is primarily used on a daily basis.
¨ Respondents also reported being highly familiar with My UW-Madison and WiscCal.
¨ While 79% of respondents are aware of WiscCal, over 75% of respondents do not use this application.
¨ Respondents report the least amount of familiarity and use of the Digital Academic TV Network (DATN).
¨ Approximately one third of the sample has made a DoIT purchase within the last six months (28%).
¨ Satisfaction ratings across all categories during and after respondents’ purchase experiences remain consistent with previous years’ ratings.
Wireless (questions 14 & 15)
¨ Over half (52%) of the sample reports not using wireless computing.
¨ 30% of the sample reports using wireless computing while at home and 21% of the sample reports using wireless computing in department locations.
¨ Having a laptop or other portable device is the most popular choice for increasing the likelihood of using wireless hot spots (42%).
¨ Additional outlets at key locations are least likely to increase wireless hot spot usage (5%).
Training (questions 16 & 17)
¨ About 41% of respondents report that they do not plan on taking computing skills training in the next year, while 38% of respondents are undecided.
¨ Approximately 19% of the sample reports an intention to take computing skills training in the next year.
Research Channel
¨ Between 2005 and 2006, there has not been an increase in awareness or use of the Research Channel.
¨ Nearly 90% of the sample reports never hearing of the Research Channel in 2006.
New
Product/Service for DoIT
¨ Approximately 22% of respondents volunteered a response for a new product or service they would like offered through the DoIT Tech Store.
¨ Although most responses were one-of-a-kind, topics referencing training, selection, and DSL were common.
Area of
Improvement for DoIT
¨
Approximately 30% of respondents volunteered a
response for an area of improvement for DoIT.
¨
Although most responses were one-of-a-kind,
topics of Help Desk/support, pricing, email, advertising, and DSL/Internet
speed were common.
2005-06 Faculty/Staff Computing Survey Data
Computer
and Information Technology Products Ownership
1. Which of the
following information technology products do you personally own?
While desktop computer ownership has begun to decrease, desktop computers are still the most popular information technology products to own. Cell phone ownership has continued to rise, while Tablet PC and personal digital assistant ownership has decreased.
Note: A small number of respondents (approximately
3-7%) did not check either Yes or No to indicate ownership of the listed
products. We interpreted this as NOT
owning the product.
Web Web Web Mail Mail
|
|
Nov 2001 (n=252) |
Nov 2002 (n=462) |
Dec 2003 (n=527) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
Desktop
computer |
85% |
84% |
81% |
83% |
76% |
|
Cellular/mobile
phone |
44% |
57% |
58% |
63% |
74% |
|
Laptop
computer |
25% |
40% |
39% |
43% |
42% |
|
Portable
storage device |
-- |
-- |
19% |
37% |
38% |
|
Personal
digital assistant |
15% |
22% |
26% |
28% |
23% |
|
Portable
music/video player |
-- |
-- |
-- |
-- |
23% |
|
Wireless
handheld
email device |
-- |
-- |
3% |
1% |
2% |
|
Tablet
PC |
-- |
-- |
2% |
2% |
0.4% |
2005-06 ONLY: If you
DO own the product, please indicate which activity/activities you use the
product for.
Most email and web access is performed on either desktop or laptop computers. Portable music/video players are the most popular pieces of equipment for music use. Personal digital assistants are primarily used for calendaring/scheduling, address/phone numbers, contact information, and to do lists.
Note: Percentages
noted are a % of total sample, NOT just a % given by those who own the product.
|
|
% Who Own |
Calendar/ Scheduling |
Address/ Phone Numbers |
Quick Note- Taking |
Contact Information |
Email |
Data Collection |
Web Access |
Phone Calls |
To Do Lists |
Music |
Data Storage |
Other* |
|
Desktop computer |
78% |
24% |
36% |
12% |
30% |
71% |
35% |
70% |
4% |
17% |
34% |
55% |
12%* |
|
Laptop computer |
44% |
14% |
18% |
12% |
17% |
36% |
22% |
36% |
3% |
13% |
17% |
29% |
8%* |
|
Cellular/mobile phone |
78% |
6% |
47% |
2% |
26% |
3% |
1% |
3% |
66% |
3% |
1% |
1% |
3%* |
|
Personal digital assistant |
25% |
19% |
20% |
12% |
17% |
3% |
2% |
2% |
2% |
14% |
1% |
3% |
1%* |
|
Portable music/video player |
25% |
1% |
1% |
0.4% |
1% |
0.2% |
1% |
0% |
0% |
1% |
22% |
5% |
1% |
|
Portable storage device |
41% |
0.4% |
1% |
2% |
1% |
0.4% |
10% |
.4% |
0.2% |
1% |
3% |
34% |
3% |
|
Tablet PC |
0.4% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
0.2% |
|
Wireless handheld device |
2% |
1% |
1% |
1% |
1% |
1% |
0.4% |
1% |
1% |
1% |
0.5% |
0.5% |
0.2% |
* See Appendix I for open-ended responses
given for the ‘Other’ category for items q1a@12, q1b@12, q1c@12 and q1d@12.
2. Which operating systems do you use on
the computer(s) you own?
Usage of Windows-based operating systems continues to remain popular. Macintosh usage has declined from previous years.
Web Web Web Mail Mail
2a. Which operating systems do you use on the computer(s) you use at the UW?
Windows NT/2000/XP remains the most popular operating system on campus. Macintosh usage has remained consistent between 2005 and 2006, but is still lower compared to earlier years. UNIX usage appears to have decreased as well.
Web Web Web Mail Mail
|
|
Nov 2001 (n=244) |
Nov 2002 (n=426) |
Dec 2003 (n=524) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
Windows NT/2000/XP |
53% |
70% |
76% |
75% |
79% |
|
Mac |
26% |
25% v.9< = 11% v.8> = 14% |
27% OS X = 16% v.9.x = 12% |
20% OS X = 13% v.9.x = 7% |
21% OS X = 15.1% v.9.x = 5.9% |
|
Windows 98/ME |
-- |
37% |
21% |
10% |
7% |
|
Linux |
7% |
6% |
9% |
6% |
4% |
|
I don’t know |
-- |
-- |
-- |
4% |
4% |
|
UNIX |
9% |
8% |
8% |
6% |
3% |
|
Other |
3.3% |
2.6% |
4% |
3.1%* |
2%* |
*See Appendix I for
open-ended responses given for the ‘Other’ category for items q2MY@h and q2UW@h.
3. Which
of the following information technology products do you regularly
use at the UW?
Desktop computer usage has remained the most regularly used information technology product at the UW. There has been an increase in the usage of portable storage devices and a slight decrease in the usage of laptop computers, cellular/mobile phones, and personal digital assistants.
Web
Web Web Mail Mail
|
|
Nov 2001 (n=252) |
Nov 2002 (n=462) |
Dec 2003 (n=529) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
Desktop
computer |
85% |
88% |
92% |
94% |
94% |
|
Laptop
computer |
25% |
29% |
35% |
36% |
29% |
|
Portable
storage device |
-- |
-- |
13% |
18% |
22% |
|
Cellular/mobile
phone |
44% |
23% |
26% |
24% |
20% |
|
Personal
digital assistant |
15% |
20% |
21% |
22% |
17% |
|
Portable
music/video player |
-- |
-- |
-- |
-- |
5% |
|
None
of these products |
-- |
-- |
1% |
1% |
2% |
|
Wireless
handheld
email device |
-- |
-- |
3% |
0.3% |
1% |
4. When
you are at home or off-campus, how do
you access the Internet?
Overall, commercial broadband (DSL or cable modem) is the most popular way to access the Internet at home or off-campus. The WiscWorld dial-in modem pool and dial-in modem using a commercial Internet service provider are the next most common ways to access the Internet when away from campus.
|
|
Jan 2006 (n=557) |
|
Commercial Broadband (DSL
or cable modem) |
54% |
|
WiscWorld dial-in modem
pool |
23% |
|
Wireless |
22% |
|
Dial-in Modem using a
commercial Internet service provider (e.g., AOL, TDS, etc.) |
14% |
|
Direct network connection
to campus |
10% |
|
I do not connect to the
Internet at home |
9% |
|
I don’t know |
0.5% |
|
Other (specify)* |
2%* |
*See Appendix I for open-ended responses for the ‘Other’ category for item q4@h.
Satisfaction has increased with the performance of direct network connections to campus since January 2005. Satisfaction ratings with the performance of other Internet modes have remained similar to previous years.
Web
Web Mail Mail
|
|
Nov 2002 5-point
scale |
Dec 2003 5-point
scale |
Jan 2005 5-point
scale |
Jan 2006 5-point
scale |
|
Direct network connection to
campus |
3.6 |
4.5 (n=25) |
3.9 (n=93) |
4.3 (n=293) |
|
Commercial broadband (DSL
or cable modem) |
-- |
-- |
-- |
4.1 (n=312) |
|
Dial-in modem using a
commercial Internet Service Provider |
3.3 |
3.4 (n=43) |
3.0 (n=100) |
3.1 (n=82) |
|
Wireless on campus |
-- |
4.3 (n=24) |
3.9 (n=95) |
3.8 (n=114) |
|
WiscWorld dial-in modem
pool |
3.5 |
3.8 (n=213) |
3.3 (n=242) |
3.2 (n=149) |
|
Other (please specify)* |
|
-- |
3.4 (n=13) |
3.4 (n=11)* |
*See Appendix I for specified responses to the ‘Other’ category for
item q5@f.
6. Which of these Internet applications do
you use?
Usage of the various Internet applications has remained similar to previous years’ usage rates. There has been a decline (13%) in usage of instant messaging (e.g. AOL, Yahoo, MSN, etc.) between 2005 and 2006. Nearly half of the sample reported not using any of the listed Internet applications.
Web Mail Mail
|
|
Dec. 2003 |
Jan. 2005 |
Jan.2006 |
|
-- |
-- |
45% |
|
|
Streaming music or video |
25% |
35% |
36% |
|
Instant messaging (e.g., AOL,
Yahoo, MSN, etc.) |
27% |
26% |
22% |
|
Peer-to-peer file sharing |
17% |
18% |
19% |
|
Video conferencing (scheduled
event, larger audience) |
4% |
9% |
9% |
|
Desktop video conferencing (one-to-one
with workstation
camera) |
2% |
4% |
5% |
|
Podcasting or video podcasting |
-- |
-- |
4% |
The greatest number of dollars was allocated toward purchasing technology goods and services. The secondary choices among respondents include desktop support and training. The services awarded the lowest dollar amounts were product information, demos, and recommendations and web-based enhancements to My UW-Madison.
Question 7, continued.
Preference Among Services
Mail
|
Computing Service |
Jan 2006 |
n = |
|
Product information, demos,
and recommendations |
$8.34 |
415 |
|
Web-based enhancements to
My UW-Madison |
$8.61 |
403 |
|
Desktop Support (at DoIT’s
location) |
$9.92 |
418 |
|
Instructional technology
support |
$12.98 |
428 |
|
Post sales support (Help
Desk) |
$13.26 |
432 |
|
Training |
$14.50 |
444 |
|
Desktop support (at your
location) |
$18.17 |
454 |
|
Purchasing technology goods
and services |
$22.72 |
443 |
**In 24 cases where the respondent volunteered an allocation, the total
did not equal $100.
1 = Myself
2 = Friend/relative
3 = DoIT Tech Store
Showroom
4 = Department or
resident expert
5 = Large chain store
or retailer (e.g., Best Buy, CompUSA, American TV, etc.)
6 = Web/mail order
sources (e.g., Dell, Apple, Newegg.com, etc.)
7 = UW school or
college support units
8 = None of the
providers listed
Respondents indicated that department or resident experts are the provider of choice for each service listed. The specific school or college support units are secondary choices for desktop support services (installation and repair), instructional technology and support, and training services. The DoIT Tech Store is the secondary choice for post sales support. Web or mail order services is the secondary choice for purchasing technology goods and services, and a friend/relative is the secondary choice for receiving product information, demos, and recommendations.
2006 Mail Respondents’ Provider
Preference
|
Computing
Service |
Top Choice |
Second Choice |
|
Product information, demos,
and recommendations |
Department or resident expert (26%) |
Friend/Relative (18%) |
|
Purchasing technology goods
and services |
Department or resident expert (22%) |
Web/Mail order services (20%) |
|
Post sales support (Help
Desk) |
Department or resident expert (32%) |
DoIT Tech Store Showroom (15%) |
|
Desktop support
(installations and repair) |
Department or resident expert (41%) |
UW school or college support units (14%) |
|
Instructional technology
support |
Department or resident expert (30%) |
UW school or college support units (22%) |
|
Training |
Department or resident expert (25%) |
UW school or college support units (20%) |
9. Which of the following DoIT-provided
services are you aware of ? [Check all that apply]
Awareness of DoIT-provided desktop support services and training has increased since 2005. Respondents reported the most awareness with the Help Desk (including help online, walk-in, or phone).
Note: The categories were altered for the Jan 2006
version of the questionnaire. See
previous versions for longer list of categories.
Awareness of Service
Web Web Web Mail Mail
|
|
Nov 2001 (n=275) |
Nov 2002 (n=406) |
Dec 2003 (n=521) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
Help Desk (Help
Online, walk-in, or phone) |
*** |
*** |
*** |
*** |
87% |
|
Tech Store Sales |
** |
** |
** |
** |
80% |
|
Tech Store Showroom (Product info, demos, and recommendations) |
* |
* |
40% |
79% |
77% |
|
Training |
-- |
-- |
-- |
53% |
76% |
|
Desktop Support (Installation and repair) |
71% |
65% |
48% |
54% |
71% |
**Tech Store Sales were separated into three categories in these surveys: online catalog, walk-in, and telephone)
***Help Desk was separated into three categories in these surveys: phone, web, and walk-in area at DoIT.
DoIT-provided desktop support is the most frequently used service, with the Help Desk being the second most frequently used service. Nearly half of the respondents reported using the Help Desk in the last six months.
Mail Mail Mail Mail
|
|
Used Jan 2005 |
Mean frequency Jan 2005 |
Used Jan 2006 |
Mean frequency Jan 2006 |
|
Tech Store Showroom (Product info, demos, and recommendations) |
28% |
2.4 |
29% |
1.7 |
|
Tech Store Sales |
** |
** |
33% |
2.5 |
|
Help Desk (Help
Online, walk-in, or phone) |
*** |
*** |
51% |
3.0 |
|
Desktop Support (Installation and repair) |
11% |
4.4 |
16% |
3.4 |
|
Training |
7% |
2.0 |
12% |
1.6 |
The percentages listed
for usage of the service in the past six months take into account respondents
that wrote in an actual number.
**Tech Store Sales were separated into three categories in these surveys: online catalog, walk-in, and telephone)
***Help Desk was separated into three categories in these surveys: phone, web, and walk-in area at DoIT.
Respondents are most familiar with WiscMail, My UW-Madison, and WiscCal, and are least familiar with the Digital Academic TV Network (DATN).
Note: There were a handful of cases where the
respondent did not indicate whether or not he/she was aware of the service, and
indicated “Not Used” for the usage items.
We felt that we could not assume that the respondent was aware of the
service. Thus, the awareness measures
reported reflect only those respondents who indicated being aware of and/or
using the service.
Awareness of Service
|
|
Jan 2006 (n=557) |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
95% |
|
My UW-Madison (Web portal) |
89% |
|
WiscCal (Calendar
and scheduling) |
79% |
|
Learn@UW |
47% |
|
My WebSpace |
43% |
|
WebSurvey@UW |
29% |
|
Bucky Backup |
26% |
|
Digital Academic TV Network (DATN) |
19% |
Use of Service
WiscMail is primarily used on a daily basis. The Digital Academic TV Network (DATN), Bucky Backup, and WebSurvey@UW show rather minimal use among respondents.
Note: An assumption was made that non-response for use of service = Not
Used.
|
|
Daily |
Weekly |
Monthly |
Not Used |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
74% |
5% |
6% |
15% |
|
My UW-Madison (Web portal) |
20% |
24% |
28% |
28% |
|
WiscCal (Calendar
and scheduling) |
13% |
5% |
6% |
76% |
|
Learn@UW |
5% |
2% |
8% |
85% |
|
My WebSpace |
1% |
2% |
8% |
89% |
|
WebSurvey@UW |
0.4% |
0.2% |
5% |
93% |
|
Bucky Backup |
3% |
3% |
0.4% |
94% |
|
Digital Academic TV Network (DATN) |
0.4% |
1% |
4% |
95% |
Review of changes in satisfaction between January of 2005 and January of 2005 seems to show a very small increase in satisfaction with the Tech Store Showroom, desktop support, WiscCal, WiscMail, and My UW-Madison. The only slight decrease in satisfaction was reported for Bucky Backup. Newer services listed (i.e. WebSurvey@UW, Learn@UW, training and My WebSpace) show a neutral to somewhat satisfied rating.
1 = Very dissatisfied
2 = Somewhat dissatisfied
3 = Neither satisfied nor dissatisfied
4 = Somewhat satisfied
5 = Very satisfied
Mean Satisfaction Ratings
Web
Web Mail Mail
|
|
Nov 2002 (5-point scale) |
Dec 2003 (5-point scale) |
Jan 2005 (5-point scale) |
Jan 2006 (5-point scale) |
|
Tech Store Showroom (Product info, demos, and recommendations) |
3.8 |
4.0 (n=83) |
3.8 (n=291) |
3.9 (n=302) |
|
Tech Store sales (Online catalog, walk-in, or phone) |
* |
* |
* |
4.0 (n=338) |
|
Help Desk (Help
Online, walk-in or phone) |
** |
** |
** |
4.1 (n=417) |
|
Desktop Support (Installation and repair) |
3.9 |
4.2 (n=64) |
3.7 (n=151) |
4.0 (n=185) |
|
WiscCal
(Calendar and scheduling) |
-- |
3.5 |
3.5 (n=156) |
3.6 (n=176) |
|
WiscMail (University
email ending in @wisc.edu, etc.) |
-- |
4.2 |
4.1 (n=492) |
4.2 (n=458) |
|
My UW-Madison (Web Portal) |
-- |
3.6 |
3.9 (n=361) |
4.0 (n=379) |
|
Bucky Backup (data
backup service) |
-- |
4.5 |
3.8 (n=51) |
3.6 (n=57) |
|
Learn@UW |
-- |
-- |
-- |
3.5 (n=91) |
|
WebSurvey@UW |
-- |
-- |
-- |
3.6 (n=49) |
|
My WebSpace |
-- |
-- |
-- |
3.7 (n=79) |
|
Training |
-- |
-- |
-- |
3.8 (n=163) |
|
Digital Academic TV Network (DATN) |
-- |
-- |
-- |
3.5 (n=43) |
*Tech Store Sales were separated into three categories in these surveys
**Help Desk was separated into three categories in these surveys
12. We are very interested in continuing to
improve services offered by DoIT, and receiving feedback enables us to do so. Please feel free to use the space below to
comment on your experiences with DoIT products or services.
See Appendix I for
complete list of open-ended responses volunteered by respondents broken down by
category.
Purchase Behavior
|
|
Jan 2006 (n=557) |
|
Never made a DoIT purchase |
31% (n=174) |
|
Have not made a DoIT
purchase in last 6 months |
36% (n=199) |
|
Made DoIT purchase in last
6 months |
28% (n=156) |
|
No response at this item |
5% (n=28) |
Average satisfaction
ratings among Tech Store customers during
their purchase
Satisfaction ratings across all categories during purchasing experiences either remained consistent or increased slightly since 2005.
Web Web Web Mail Mail
|
|
Nov 2001 (5-point scale) |
Nov 2002 (5-point scale) |
Dec 2003 (5-point scale) |
Jan 2005 (5-point scale) |
Jan 2006 (5-point scale) |
|
Professionalism of DoIT
staff |
4.2 |
3.9 |
4.2 |
4.1 (n=283) |
4.2 (n=133) |
|
Responsiveness of DoIT
staff |
4.1 |
3.8 |
4.1 |
4.0 (n=284) |
4.1 (n=132) |
|
Knowledge of DoIT staff |
4.0 |
3.9 |
4.2 |
4.0 (n=276) |
4.1 (n=128) |
|
Accuracy of information
obtained from DoIT staff |
4.1 |
3.9 |
4.3 |
4.0 (n=275) |
4.1 (n=129) |
|
Ease of purchase |
4.2 |
4.0 |
4.2 |
4.2 (n=296) |
4.4 (n=143) |
|
Helpfulness of online
catalog |
3.9 |
3.8 |
3.9 |
3.9 (n=198) |
4.0 (n=116) |
|
Pricing of product |
3.9 |
3.7 |
3.9 |
3.9 (n=296) |
3.9 (n=140) |
|
Quality of product |
4.3 |
4.1 |
4.4 |
4.3 (n=295) |
4.3 (n=135) |
13. (cont’d) Average satisfaction ratings among Tech Store
customers after their purchase
Satisfaction ratings across all categories after the purchase either remained the same or increased slightly from the ratings given for experiences during the purchase.
Mail
|
|
Jan 2006 (5-point scale) |
|
Professionalism of DoIT
staff |
4.3 (n=58) |
|
Responsiveness of DoIT
staff |
4.1 (n=60) |
|
Knowledge of DoIT staff |
4.0 (n=60) |
|
Accuracy of information
obtained from DoIT staff |
4.1 (n=60) |
|
Ease of purchase |
4.4 (n=53) |
|
Helpfulness of online
catalog |
4.2 (n=48) |
|
Pricing of product |
4.0 (n=54) |
|
Quality of product |
4.4 (n=61) |
Wireless “hot spots,”
where Internet access is available to laptops and other devices, allow users to
check email at speeds similar to a direct network connection.
While nearly half of the sample has reported not using wireless computing, about one-third of the sample reports using wireless computing at home. Wireless computing is used the least in classrooms.
14. Where have you used wireless computing?
|
|
Jan 2006 (n=557) |
|
I don’t use wireless
computing |
52% |
|
Home |
30% |
|
Department Locations |
21% |
|
Public campus locations
(Unions, Libraries, Terrace, etc.) |
17% |
|
Conventions/meetings off
campus |
17% |
|
Classrooms |
6% |
|
Other (please specify)* |
6%* |
*See Appendix I for specified responses to the item category at item 14@g.
15. What would increase your likelihood of
using wireless hot spots?
It is evident that having a laptop or other portable device is the most popular choice for increasing the likelihood of using wireless hot spots. Having more hot spot locations on campus is also likely to increase wireless hot spot usage. Additional outlets at key locations are least likely to increase wireless hot spot usage.
Web
Mail Mail
|
|
Dec 2003 (n=402) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
A laptop or other portable
device |
53% |
36% |
42% |
|
More locations on campus |
20% |
11% |
21% |
|
Longer battery life |
-- |
-- |
17% |
|
I already use wireless hot
spots |
-- |
-- |
13% |
|
A wireless card |
25% |
15% |
13% |
|
A location in my building |
26% |
17% |
13% |
|
Lighter weight products |
-- |
-- |
12% |
|
Easier to use |
17% |
8% |
11% |
|
Better security |
-- |
-- |
10% |
|
Other (please specify)** |
21% |
12% |
10%** |
|
Additional electrical
outlets at key locations (please specify locations)* |
-- |
-- |
5%* |
* See Appendix I for list of specified responses for ‘Additional electrical outlets at key locations’ for item q15@j.
**See Appendix I for list of specified responses for ‘Other’ for item q15@k.
16. Do you plan to take any computing
skills training courses in the next year?
Most of the respondents either do not plan to take computing skills training courses in the next year or are undecided about taking classes.
Mail
|
|
Jan 2006 (n=557) |
|
Yes |
19% |
|
No |
41% |
|
Undecided |
38% |
|
No response given |
2% |
17. In what computing areas would you like
to have training? [open ended]
Some of the common referenced areas are listed in the table below.
Mail
|
|
Jan 2006 (n=557) |
|
Microsoft programs |
21.3% |
|
Other |
20.2% |
|
Web design |
12.9% |
|
Statistical
software/databases |
6.8% |
|
Adobe programs |
6.1% |
See Appendix I for full text of open ended-items for item q17.
18. Which of the following apply to you
regarding the Research Channel?
The majority of respondents noted never hearing of the Research Channel. Only 2% of respondents report having viewed programming. The familiarity and use of the Research Channel has remained consistent between 2005 and 2006.
Mail Mail
|
|
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
I have viewed programming |
1% |
2% |
|
I have submitted content to
it |
0.2% |
0.2% |
|
I am planning to submit
content within the next 12 months |
0.3% |
0.2% |
|
I have heard of the
Research Channel, but I have not submitted content and do not plan to |
5% |
6% |
|
I have never heard of the
Research Channel |
88% |
89% |
|
No response given |
5% |
4% |
19. What is your primary role at the
University?
The ‘Other’ category typically included IT support, Outreach, maintenance, student services, and Extension.
Web Mail
Mail
|
|
Dec 2003 (n=402) |
Jan 2005 (n=619) |
Jan 2006
(n=557) |
|
Research |
24% |
20.2% |
24% |
|
Support for administration |
24% |
14.7% |
20% |
|
Administration |
12% |
13.9% |
17% |
|
Other (please specify)* |
17% |
21.3% |
16% |
|
Support for research |
7% |
7.8% |
11% |
|
Teaching or instruction |
11% |
14.5% |
10% |
|
Support for teaching or
instruction |
4% |
6.1% |
9% |
*See Appendix I for specified responses for the ‘Other’ category for item q19@g.
20. What is your classification?
Mail
|
|
Jan 2006
(n=557) |
|
Tenured faculty |
9% |
|
Non-tenured faculty |
3% |
|
Instructional academic
staff |
2% |
|
Non-instructional academic
staff |
39% |
|
Classified staff |
34% |
|
Limited Term Employee (LTE) |
3% |
|
Limited (not to be confused
with LTE) |
1% |
|
Multiple positions |
0.7% |
|
Other (please specify)* |
4% |
|
No response given |
~4% |
*See Appendix I for list of open ended responses to the ‘Other’ category for item q20@i.
Campus
Statistics**
|
|
2005-2006
(n=16,321) |
|
Faculty (tenured &
non-tenured) |
13% |
|
Instructional academic
staff |
9% |
|
Other limited &
academic staff |
28% |
|
Classified staff |
31% |
|
Employees in training |
4% |
|
Graduate Assistants |
15% |
**Source:
21. What is your department or unit?
Web Web Mail Mail
|
|
Nov 2002 (n=462) |
Dec 2003 (n=533) |
Jan 2005 (n=619) |
Jan 2006 (n=557) |
|
Non-academic
(Administrative Offices) |
15% |
14% |
12% |
9% |
|
UW Library Staff |
-- |
-- |
-- |
4% |
|
School of Library &
Information Sciences |
-- |
-- |
0.2% |
0.5% |
|
DoIT |
5% |
6% |
3% |
5% |
|
Division of Continuing
Studies |
1% |
0.2% |
0.5% |
1% |
|
|
5% |
8% |
6% |
7% |
|
|
21% |
22% |
27% |
23% |
|
College of Letters &
Sciences |
15% |
15% |
16% |
14% |
|
College of Ag/Life Sciences |
9% |
12% |
11% |
11% |
|
|
5% |
6% |
5% |
3% |
|
|
3% |
3% |
2% |
% |
|
|
1% |
2% |
0.8% |
0.7% |
|
|
2% |
2% |
2% |
1% |
|
|
1% |
0.9% |
2% |
1% |
|
|
1% |
0.6% |
1% |
1% |
|
|
0.9% |
0.6% |
0.6% |
0.7% |
|
Military |
1.0% |
0% |
0.2% |
0.4% |
|
|
-- |
-- |
-- |
2%** |
|
Athletics** |
-- |
-- |
-- |
1%** |
|
Facilities Planning &
Management** |
-- |
-- |
-- |
1.3%** |
|
State Lab of Hygene** |
-- |
-- |
-- |
2%** |
|
Other (please specify)* |
-- |
-- |
-- |
14% |
|
No response given |
-- |
-- |
7.9% |
<0.1% |
*See Appendix I for
open ended responses for the ‘Other’ category for item q21@r.
**This was not a category in the survey, but more than one respondent volunteered this as a response and checked ‘Other.’ We did not include these responses in the ‘Other’ category.
22. What new product or service would you like offered through the DoIT Tech Store?
Of the 557 mail respondents that completed the survey, 120 respondents
offered suggestions for a new product or service they would like offered
through the DoIT Tech Store. Many answers were one-of-a-kind but those listed
by multiple respondents are included in the table below.
|
|
Faculty/Staff (n=557) |
|
Don’t Know/Satisfied |
18% |
|
Training (some reference
to) |
14% |
|
Selection (some reference
to) |
13% |
|
DSL |
8% |
|
Support |
8% |
23. What one area would you recommend DoIT
improve?
Of 557 mail respondents that completed the survey, 163 respondents offered suggestions for an area of improvement. Many recommendations were one-of-a-kind but those listed by multiple respondents are included in the table below.
Mail
|
|
Faculty/Staff (n=557) |
|
Don’t know |
27% |
|
Help Desk/Support |
22% |
|
Pricing |
10% |
|
Email |
6% |
|
Advertising |
6% |
|
DSL/Internet Speed |
4% |