Employment figures do not include students and Limited Term Employees.
- Academic Technology
- Application Development and Integration (ADI)
- DoIT Security
- Enterprise Internet Services (EIS)
- Financial Services
- Network Services
- Policy and Planning
- Process Planning
- Systems Engineering and Operations (SEO)
- User Services
Linda Jorn, Associate Vice Provost for Learning Technologies and DoIT Director of Academic Technology
Academic Technology advances the University’s mission, strategic priorities, and the Wisconsin Idea by judiciously applying technology to academic environments. We work in close collaboration with University entities and individuals to build and foster partnerships and solutions for learning with technology. With a commitment to service and innovation, we create bridges between technologies, people, and day-to-day work practices to promote 21st century digital literacy.
Our Academic Technology team members provide services for teaching and learning, research, and outreach. We deliver and support academic applications, outreach programs, facilities to design and teach with technology, evaluation design and analysis, and tools and services to enhance teaching and learning, media production, research services, and technology training. Four department units – Academic Systems, Learning Solutions, Learning Technologies and Distance Education, and Professional Technical Education – are dedicated to our university and community technology needs:
Academic Systems delivers and supports the Learn@UW enterprise suite of tools and provides teaching and learning technology for the University of Wisconsin System. Experts are available for consultation on enterprise-class application support, planning, hosting, and analysis. We facilitate seamless integration of learning technologies with course rosters, grades, student information systems, and resources. As part of the Library Shared Development Group, we create, integrate, and support campus-wide library applications and infrastructure. Examples include UW Digital Collections Center, Forward resource discovery service, and Voyager integrated library system.
Learning Solutions assists faculty and staff to design, program, and implement instructional technology applications. From Web-based solutions to streaming media to classroom presentation enhancements, we have proven expertise, equipment, and support resources to move technology needs from concept to reality. Learning Solutions staff can help develop online courses and custom academic applications, move content online, and deliver streaming media. We partner with the Library Shared Development Group to develop major library systems, including custom academic applications for research, My UW-Madison portal, and MINDS@UW institutional repository.
Learning Technology and Distance Education provides consultation, workshops, and online resources to promote effective technology use for teaching and learning. We also administer the Engage program that funds and partners with the campus community to adapt, create, integrate, and disseminate new and emerging information technologies in support of sound pedagogical approaches.
Professional Technical Education provides workforce training services to teach new skills for use in and outside the classroom. Professional Technical Education creates online courses to train staff on new technology, develops and customizes classes to meet specific organizational needs, and provides lab rentals. Through Software Training for Students, we train students on technology topics to enhance their academic experience and employment opportunities. The Information Technology Academy provides services to targeted populations of color and low-income students in Madison public schools, with the ultimate goal of increasing enrollment, retention, and graduation rates at the University.
Application Development and Integration (ADI)
Application Development Integration (ADI) acquires, develops and maintains data-specific applications and systems for use by the University of Wisconsin. Some applications serve a single campus and some applications span all campuses in the University of Wisconsin System.
ADI’s staff of analysts, designers, programmers, and project managers have developed, implemented, and supported a wide variety of applications for the University. The staff works closely with customers to deliver solutions that meet the functional requirements of administrative and academic units. They use a variety of tools and techniques to build applications to run in web browser, mobile, mainframe, or client-server environments. The department also implements purchased packages and develops application interfaces. Applications delivered are accessed online via campus networks or on the Internet. ADI’s 136 people are distributed in the following groups.
Each of the six groups has specific areas of data expertise: Financial Applications, Employee Applications, Internal Applications, Student Applications, Web and Mobile Solutions, and Public Health Information Network.
Accounting and Financial Management covers data related to the university’s responsibility to plan, control, record, and report its financial activities. This includes all UW System campuses. Scope includes accounting, research gift and grant accounting, and financial reporting. Examples of systems are the System-Wide Shared Financial System (SFS), UWPC Accounting Control System, UW-Madison General Accounts Receivable System, Extramural Support Information System (Grants management), and departmental accounting processing systems. This unit is responsible for the technical implementation of the Oracle PeopleSoft Financial Information System for the entire University System.
Enterprise Systems Implementation
Human Resource data relates to the employment of persons at the university. This includes all UW System campuses supported by the UW Processing Center (UWPC). Scope includes vacancies, applicants, appointments, and all data related to an individual’s appointments, compensation and benefits. Examples of systems are the Integrated Appointment Data System (IADS), UWPC Payroll, UWPC Benefits, and timekeeping systems. This unit is responsible for the technical implementation of the Oracle PeopleSoft Human Capital Management System for the entire University System.
Budget data relates to planning and budgeting salaries for university employees. Examples are UW System Budget and Redbook.
Data-specific applications that provide daily operational support for university units. Consulting and solutions are provided to DoIT itself and select external customers that range from small departmental offices to large divisions. Examples of systems for DoIT are Clarify problem tracking and Oracle Financial modules (e.g. General Ledger, Inventory and Order Entry), and external projects such as surveys and student government voting.
Student Records data pertains to a student’s academic relationship with the university. We follow students from application for admissions through alumni organizations. Our data includes credential tracking of applicants, course articulation for transfer students, standardized test scores, high school records, graduate and undergraduate admissions, enrollment, student demographic and address information, student course and grade records, transcript, advising, and degree granting. Examples include UW-Madison registration systems, UW- Madison Degree Audit Reporting System (DARS), and the Extended Access to Student Information system (EASI). This group is responsible for the technical implementation and maintenance of the PeopleSoft Student Information System for the UW-Madison campus.
Curricular data relates to course offerings, course equivalencies, course characteristics, and instructors. Examples include UW-Madison Timetable and Bulletin systems, Course Access Planning, and Effort Allocation.
Financial data covers a person’s student-related financial interactions with the university. Scope includes financial aid, student loans, fees, other student receivables, and alumni tracking. Examples of systems include Financial Aid packaging, Student Accounts Receivable, and Student Fee processing.
Housing data is about single student and married student housing operations at UW-Madison. Examples of systems include housing assignment and billing.
Web and Mobile Solutions
Expertise and consulting on applications used throughout the UW System campuses, including PeopleSoft Student Administration and First Logic address validation software. Integration services to interconnect university applications.
E-Commerce data relates to conducting business online. Scope includes functions such as product display, online ordering, and online payment systems (e.g. credit card processing, digital cash). Examples include Wisconsin Integrated Software Catalog (WISC) and the WiscCharge credit card processing system for DoIT’s Web Services.
Communications is responsible for internal and external communications for DoIT, including its print, web, email and new media. It handles public relations as well as market research, annual IT surveys, and support for new student orientation. It coordinates the Technology Accessibility Program for the campus. It coordinates feedback mechanisms such as staff climate surveys and post- project reviews. Communications has 12 full and part-time staff.
Division of Information Technology (DoIT) Security
DoIT Security provides security consulting and operational services for HRS, SFS, ISIS, ImageNow, Learn@UW (D2L), MyUW Madison, MyWebSpace, Bucky Backup, Campus Active Directory Services, WiscIT (help desk tools), and PKI services. They also provide consulting services to other applications and systems as requested. Operational services include but are not limited to user account management, access controls, change management, monitoring and vulnerability management. Contact DoIT Security.
Enterprise Internet Services (EIS)
Enterprise Internet Services (EIS) is responsible for those services and applications that are closely connected to the technology infrastructure and the security of that infrastructure. It includes 48 full- and part-time staff among the following groups:
The Architecture Group fosters the timely development of middleware and other services such as messaging, directory, authentication and authorization; services that should be cast as reliable, general purpose and ubiquitous components of the campus infrastructure. IT Architecture typically works with technology decision-makers (such as project managers) from the campus community, from UW System and from DoIT to adopt standards and best practices in computing applications and services.
Internet Infrastructure Applications Technology (IIAT) specializes in technologies related to portal systems, electronic messaging, calendaring and scheduling systems, World Wide Web tools, and productivity tools. Our work includes system acquisition and implementation, consulting, integration of software applications, custom software development, project management, and support of production environments.
Middleware focuses on a set of integrated services that provide a more efficient way to build new applications and are becoming a critical part of the campus infrastructure. Concentrating primarily on identity management, Middleware develops and maintains server-side software components:
- Specialized network services shared by applications and users
- Core software components that permit scaling of applications and networks
- Tools that take the complexity out of application integration
- The layer of the IT infrastructure between the network, applications and users
Their mission is to provide leadership in DoIT’s financial management and integration of DoIT’s business processes within DoIT and Campus and State processes. The Financial Services department consists of three groups and 21 full- and part-time staff that serve the business management and financial analysis needs of DoIT management and the CIO office.
Accounting is responsible for the financial accounting and reporting for DoIT. Its services include:
- Execution of the annual budget development and central funding process on behalf of DoIT directors, managers, and the CIO Office. Development of the annual budget required by campus administration.
- Creation of financial accounting reports for directors, managers, the CIO Office, and campus administration.
- Ongoing financial monitoring and forecasting for the division as a whole/single entity. Year-end balancing of DoIT’s funds per the campus general ledger.
- Ongoing management of the General Ledger and Project Costing modules in CBS.
The Billing group invoices customers and collects and records payments for DoIT Groups in support of their operations. Billing also updates customer databases, maintains customer accounts, handles necessary corrections and adjustments to customer invoices, processes credits and refunds and deposit receipts. As a result, they are able to respond to customer inquiries and provide customer account status.
The Purchasing and Accounts Payable group partners with DoIT management to make purchases of all types of products and services, including travel. Its services include:
- Timely acquisition of a wide variety of goods and services to meet DoIT business needs.
- Arrange and pay for staff travel.
- Verification that DoIT only pays the appropriate amounts for purchases.
- Maintain information on DoIT capital assets and provide depreciation calculations.
- Review, edit and sign agreements and contracts related to purchases.
- Work with staff in the development of bids and requests for proposals.
- Guide staff through State & UW procurement and travel rules to help ensure the goods or services are obtained legally.
Network Services is responsible for all data, video, voice and infrastructure services pertaining to telecommunications on campus. This includes network engineering, contract negotiation and administration and operations. Network Services has 46 full- and part-time staff distributed among the following groups:
Campus Network Services is responsible for the campus data network, including design and operation of the campus backbone, campus Wireless and remote access systems such as the VPN concentrator and modem pool.
The Wide Area Network group is responsible for campus Internet and research network connectivity. The Wide Area Network group also maintains network monitoring tools and oversees deployment and support of cable TV services.
Voice Services is responsible for the effective administration of State of WI Department of Administration contracts for Centrex, Cellular and Automatic Call Distribution. Voice Services also owns and maintains systems for Directory Assistance, Voice Mail, Integrated Messaging, Broadcast Messaging and billing/order fulfillment of all voice services.
Infrastructure Network is responsible for all physical network infrastructure. This includes all fiber used to connect campus buildings, within building fiber, horizontal cabling and telecommunications rooms.
Policy and Planning
This department is responsible for IT policy development and monitoring, legislative compliance, intellectual property, IT governance, environmental sustainability with IT, DoIT contractual agreements, CIO and DoIT COO office administration, and other special projects for the division. There are 5 full- and part-time staff in the department.
This group is responsible for the ongoing improvement and standardization of internal processes. Technologies and services are increasingly inter operable and interdependent. Implementation requires increased collaboration among multiple departments within the division and across campus resulting in the need to facilitate the identification of process improvement initiatives. This includes (but is not limited to) evaluating current state procedures and processes; modify, improve, add, or replace existing practices; ensure the work gets done and includes documentation, communication plans, training plans, and implementation support. Effective standards and practices for project management, development environments, documentation and communication will ensure that DoIT is able to provide the best possible service to the UW-Maison campus.
Stefan Wahe (interim)
Security works to minimize risks to information and computing resources on the UW-Madison campus. Through a collection of services it assists students, faculty and staff with all aspects of information security. UW-Madison’s Incident Response Team, BadgIRT, works as an integral part of the DoIT Security department and was formed as a central collection point for tracking incidents, analyzing information security trends, and working with other incident response teams worldwide.
Systems Engineering and Operations (SEO)
Systems Engineering and Operations (SEO) is responsible for the design, maintenance and operation of the technical infrastructure (including hardware, database design and management and monitoring tools) that supports all central computing systems. The department is also tasked with providing direct application and service support for many major applications such as Learn @ UW, the My UW Madison portal, WiscMail, WisCal, ISIS and Bucky Backup. SEO manages a large 24x7x365 enterprise primary data center and a remote alternate data center. SEO is also primarily responsible for Disaster Prevention and Recovery strategy and execution. The Campus central printing services operation is also under SEO. SEO has 97 full- and part-time staff among the following groups:
Systems and Network Control Center is responsible for the manning and Operation of the 24×7 data center including monitoring over 400 central servers and the network operations control for the Campus backbone network.
Data Center is responsible for the environmental infrastructure of the UW Madison Data Center. We take care of the HVAC; power management and UPS; physical security systems; fire suppression and water detection; and rack layout and racking of servers.
Data Resources Management Technologies is responsible for central system database design and support, campus Data Warehousing and complex infrastructure design and support for both Campus and major UW System Applications.
Systems Engineering is responsible for research, design and system administration for all of the hardware systems resident in the data center(s). In addition they are the primary design and support technologists for mass storage, backup and disaster recovery infrastructures.
Customer Application Services is responsible for application administration and service delivery and customer support for many of the mass applications (portal, mail, etc) as well as direct customer support of many enterprise services and tools (back-up, service scheduling, document management).
Digital Publishing & Printing Services meets the central printing needs—both electronic and offset press—of the campus. They print and distribute a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards and even custom textbooks and course packets. They also are the primary print purchasing agent for the campus, with authority to purchase printing from the private sector.
User Services provides several of DoIT’s high volume customer services. Their mission is to provide timely, efficient and effective services which are focused upon the needs of our campus users and customers. These services enhance campus productivity by minimizing down time from problems and making it easy to find needed information, and facilitate access to information technology solutions and systems. Many of their services, in both support and sales, are operational 24×7. There are 80 full- and part-time staff spread among the following groups:
The Help Desk operates a call-in center, maintains a 3000-article online help database, manages the campus InfoLab computer lab program (with over 1400 computers in 13 locations) and jointly operates a walk-in help desk used to address difficult PC-based problems and accept PCs for advanced diagnostics and repair.
Repair and Desktop Support performs repair services on PCs and printers, including authorized warranty service for Dell, Apple, and Hewlett-Packard (HP). Provides contract desktop support services to University departments, ranging from backup support for departmental staff to full-service desktop and LAN support.
Product Sales operates the sales function of our DoIT Tech Store, handling over-the-counter, phone-in and the 24×7 e-commerce sales transactions.
The Showroom provides pre-sales consulting, on products sold through the Tech Store, services provided by other DoIT groups and products available through state contracts from other vendors to departments, faculty, staff, students and SOAR participants.
Product Management is responsible for managing the licensing and selection of products in the Tech Store. Manages the Wisconsin Integrated Software Catalog (WISC), which provides low cost software to all UW-System and Wisconsin Technical Colleges departments and students. Negotiates IT licenses and contracts for DoIT, campus and departmental units.
Logistics operates the storeroom and loading dock, handles order receiving and internal mail distribution and provides delivery services of Tech Store products to campus.