The Division of Information Technology (DoIT) provides computer technology services to the University of Wisconsin-Madison and a more limited set of services to UW System and other units of State government. DoIT delivers desktop, server, and mainframe computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology, and other functions.

DoIT serves the campus community of 2,053 faculty, 16,321 staff, and more than 41,000 students. More than 700 permanent, limited-term and student staff work at DoIT. Our annual budget is approximately $100 million, and about 75 percent of DoIT’s revenue comes from direct charges to customers.

The Campus Computing Environment

Fully connected
The campus network is built on a fully redundant Ethernet backbone, spanning three supernodes, 14 nodes and approximately 180 radial buildings. Communication speeds are 10 Gbps between supernodes, a minimum of 10 Gbps between nodes, and one Gbps from nodes to radials and telecommunication rooms.

student uding the wireless networkWireless access is available in almost all campus buildings.

At the department level, every room (classroom, office, lab, etc.) is served by one or more voice/data outlets. Multicast for streaming media is available at departmental request.

UW-Madison actively peers with research, education and commercial providers, including the AADS Network Access Point in Chicago, ESNet and NASA.

UW-Madison’s high-speed optical network connection to Chicago, provides researchers with 10GB dedicated research networks, or lambdas. DoIT also works with departments to deploy a dedicated lambda to meet high-demand research needs.

WiscWaves has become a touchstone for the Broadband Optical Research Education And Science network (BOREAS), a Regional Optical Network (RON) built by UW-Madison, the University of Minnesota, the University of Iowa and Iowa State University. BOREAS connects to the CIC OmniPoP in Chicago, a gateway to Internet2, National Lambda Rail (NLR), ESNet and other global research networks.

UW-Madison actively participates in Internet2, a consortium of more than 200 universities, to develop and deploy advanced network applications and technologies. The University connects to the Internet2 nationwide research network through WiscREN GigaPOP. UW also connects to MREN, a consortium of Midwestern universities and research labs, providing peering with regional research and education and a redundant connection to Abilene.

Network infrastructure

DoIT Network Services manages, operates and supports the campus network, including wireless and dial-in, and coordinates the design, long-range planning and procurement of a broad range of voice services. Several technology groups support this network infrastructure. They conduct research and development for: multiple operating platforms and systems; database management systems; middleware and security tools; virus protection; personal communication tools such as calendaring, email, word processing and presentation software; and multimedia tools.

Internet services

My UW-Madison Web portal
My UW-Madison aggregates personalized information and access to University services for about 55,000 unique users who log in more than 1.5 million times per month. My UW offers academic resources and records for students and instructors, tools to assist advisors, information for applicants, and work records for employees. The portal provides easy access to student data, email, calendar, Web spaces, and other resources via single sign-on. Built on uPortal open-source software, My UW is maintained through an ongoing collaboration among DoIT and UW developers, administrators, and end-users.

Security resources
DoIT offers downloadable security software including antivirus, spyware, firewall software and VPN instructions to enable more secure connections for the campus community.

Email
WiscMail, the campus email service, is available to all current students and all current and retired faculty and staff. WiscMail processes about four million messages per day and has six terabytes of mail storage. WiscMail Plus, the department-administered version of WiscMail, hosts 258 domains containing 16,000 faculty and staff accounts.

Box
This service provides Web-based storage and document sharing, collaboration tools, and other features. Space available to each user.

Access to network services
DoIT provides access to computing resources via wireless and dial connections. Users can connect wirelessly in 114 buildings (more than 80% of all campus buildings), with 1,649 access points. More buildings are being connected to the wireless network. In the third quarter of FY 2007, the number of wireless connections was almost 240,000 for students and almost 40,000 for faculty and staff.

With the growth in access via metropolitan DSL and cable services, the downward trend in dial modem pool use is likely to continue.

Web server
DoIT’s Web site is a general computing reference for UW faculty, staff and students. The site has approximately 120,000 visits each day.

DoIT’s intranet, called DoITNet, is an internal forum for information exchange,including news, internal system requirements, human resources information,project plans and minutes, and division policies and guidelines.

InfoLabs, kiosks and laptops
Sixteen conveniently located computer labs offer faculty, students and staff high-speed Internet access and a variety of hardware, software and peripherals including color printing, poster printing, slide scanning and digital audio/video editing resources. Dozens of Internet kiosks at popular campus locations provide instant Internet access. More than 500 wireless laptop computers are available for checkout at 17 convenient campus locations.

Video services

DoIT helps those at UW-Madison create and distribute high-quality streaming media, including delivery of live streaming events and content for later viewing on demand. Digital media production services include:

  • Promotional and informational videos in any format
  • Flash informational videos
  • Presentation design and assistance
  • Photography
  • Screen movies for demos
  • Audio recording for demos and online learning
  • CD-ROM/DVD-ROM development

DoIT also provides streaming of content, live and on demand. See doit.wisc.edu/streaming.

Phone services

DoIT provides a full range of telecommunications services including:

  • Centrex system, with 21,000 administrative lines, 3,950 student (UW Housing)
    lines and 650 ISDN lines.
  • E911 service (room-level location information) on all Centrex and ISDN lines.
  • Consulting and technical support for all telephone services.
  • Voice-enabled directory assistance system, with telephone numbers and other
    information 24/7 for UW-Madison and State of Wisconsin agencies in Madison.
  • Cellular and smartphone services, with more than 1,000 accounts.
  • Voice mail system (premise-based), with over 10,000 mailboxes.
  • Enabled Voice Mail (EVM), with more than 2,500 subscribers (sends notifications
    of new voice mail messages to a user’s email account or copies and delivers
    messages as attached audio files).
  • Automatic Call Distribution (ACD) services for advanced call routing and call
    center management.
  • Electronic telephone bills with enhanced information.
  • Broadcast messaging service for use in limited situations.

DoIT’s major service areas

Help Desk
DoIT’s Help Desk is available via phone and email for 19 hours a day, seven days a week, for walk-in customers eight hours a day, five days a week, and via a Web knowledgebase at all hours. The Help Desk knowledgebase has thousands of documents, which were accessed online more than three million times during the year.

Technology Training
Technology training is available for UW staff to stay current with technology. About 3,000 people attend one or more of 250 public classes each year or hire trainers for one-on-one consulting for training or project work. DoIT creates online training courses and customizes classes to meet specific departmental needs. It also produces digital video training solutions and provides lab rentals.

Tech Store

The DoIT Tech Store sells a full line of steeply discounted, academic-priced software titles and a wide range of computers, printers, cables and other accessories to students, faculty and staff and departments. Tech Store consultants offer unbiased, free-of-charge assessment and advice. Customers can also shop online at the Tech Store’s Web site at techstore.doit.wisc.edu.

Software Licensing/WISC
DoIT coordinates more than 70 academic software licenses and hundreds more shrink-wrap licenses for UW-Madison. The Wisconsin Integrated Software Catalog (WISC) is an e-commerce site where students, faculty/staff and departments at 42 UW System and Wisconsin Technical College System campuses can purchase software at a discount through volume licensing programs. In 2006-07, WISC handled 2,665 departmental orders and 12,289 student/faculty/staff orders. Of those, orders from 2,328 students and 578 faculty/staff were handled at the DoIT Tech Store counter. See www.wisc.edu/wisc

Access to Institutional Data (InfoAccess)
DoIT manages a large “data warehouse,” and decision makers can access its data with a locally developed service called InfoAccess, which serves UW-Madison and UW System campuses. InfoAccess can display 30 gigabytes of data in more than 200 different data views; subject areas include human resources, accounting, benefits, payroll, budget, student records, timetable and admissions. InfoAccess and FASTAR collaborate to deliver the Brio toolset as an even friendlier and more powerful way for users to get the data they need, when they need it. More than 1,300 UW faculty, staff, administrators, and department customers have active InfoAccess accounts.

Application Services
DoIT analysts, designers, programmers, project managers and technical consultants develop and support an array of applications, interfaces, reports and data extracts including:

  • Student-related administrative applications
  • PeopleSoft’s Student Administration System for all UW System campuses
  • Personnel System
  • Payroll System, each year providing checks to about 60,000 employees in the UW
    System;
  • Shared Financial System (SFS), based on the PeopleSoft Financial package, for
    financial transactions and accounting for UW System campuses;
  • Public Health Information Network (PHIN)
  • E-business, including credit card transactions, catalogs, ordering, inventory
    management, billing, customer service, workflow automation and other business
    and administrative functions.

Digital Publishing & Printing Services (DP&PS)
DP&PS, with three campus locations, serves all campus printing needs, either in-house or by contracting with external vendors. DP&PS produces booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards, custom textbooks, course packets, and other materials. Flexible on-demand printing can save money for users and make printed materials more timely and effective. DP&PS also offers complete graphic design and Web page design. File handling is all digital. DP&PS’s variable data addressing service can be useful for direct mail campaigns.

Instructional technology

Academic Technology
DoIT provides a wide range of services to support teaching and learning with technology. Academic Technology (AT) supports Learn@UW (UW-Madison’s course management system); provides consultations, demonstrations, and custom eLearning development; and sponsors workshops, seminars, and training at no cost to faculty and instructional staff.

Through its Engage program, AT helps UW-Madison faculty and instructors solve teaching and learning challenges by providing:

  • Financial awards
  • One-on-one consultations
  • Technology resources and assistance

The Digital Media Center (DMC) helps faculty, staff, and graduate students integrate multimedia into teaching and research. Its cross-platform computer classroom is free to timetable credit courses at UW-Madison and, as space is available, for educational and research events for campus audiences. The DMC sponsors an average of 40 technology events per year and last year hosted dozens of classes from many departments. The New Media Centers Consortium (NMC), an international organization dedicated to the exploration and use of new media and new technologies.

Learn@UW
Learn@UW is an online course management system offering instructional tools that enhance traditional and online courses, workshops, and other training settings. Instructors use Learn@UW to share documents and media with students, post grades, deliver online quizzes and surveys, host online discussions, and track learners’ progress.

Technology Accessibility

DoIT is a nationally recognized leader in Web accessibility policy development and access. Its Technology Accessibility Program supports people with disabilities and those designing applications, instruction and Web pages. Resources, such as educational videos, an accessibility checklist, and an online course called Web Accessibility 101, help faculty and staff understand and comply with the campus Web accessibility policy.

Information Technology Academy (ITA)

Sponsored by DoIT, ITA is a four-year pre-college technology access and training program for talented students of color and low-income students attending Madison Public Schools. ITA’s dual focus is on academic excellence and technological literacy.

four ITA students at workEach year, ITA competitively recruits 30 students in their final semester of eighth grade to participate in the program. Selected students receive four years of intensive training in preparation for high-tech, IT-related careers, in addition to intensive academic support in preparation for competitive university admissions and study.

 

Policies

Information on various policies and guidelines regarding the use of campus computing resources can be found at cio.wisc.edu/policies/ and include:

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